Beauty Supply Warehouse

Huge with lots of stuff but never what I need. I end up leaving and going to the beauty supply on Rancho.

I’m giving 5 stars to E aka Manny that works at the Craig location. He spent time helping us by answering questions making recommendations and providing us with superior customer service. We truly felt like we were the only ones in the store. Perfect experience. When you visit this store ask for Manny he’s a winner!!!

Well, first off, I would never come here if I were alone because it is in a terrible area. I felt so unsafe, I couldn’t even look around, I just wanted to get what I needed and go. The prices are decent, but like 85% of the store is hair. The staff was nice, but slow. I wouldn’t ever come back just because of the area though. I’d rather try a different location.

Thoroughly Unimpressed.
This place just felt dirty, for lack of a better word. From the clientele to the staff to the entire state of the store.
In the short time that i was there we were never greeted or even offered help by any of the employees and its no wonder with all the fighting they were doing among themselves and even with the other customers.
All you hear when you walk in are staff members hollering at each other, talking bad about the «ratchet» customers they have in there and just complaining in general about everything.
Then you see customers being so rude to the staff it was honestly just a terrible store.
We ended up leaving without purchasing anything because the place was dirty, hostile, and just not the type of place I want to spend my money honestly.

Recently went to this store again and am downgrading my rating. The store isn’t organized very well and is in a not great part of town which seems to have gotten a little worse, so you may not feel comfortable in or around this place. The prices didn’t seem very good this time (higher) and a lot of stock doesn’t seem to be replenished, so there’s empty spaces where things should be. Pricing on the shelves is hard to determine so you’re often unsure of what you’re paying for a certain item and there isn’t any customer service or help available, so you are on your own until you get to the check out register. I’m wondering if they are somewhat going more towards hairpieces, extensions, etc, as a very large portion of the store is devoted to that. Maybe if you are looking primarily for extensions or hair, you will get some positive use out of this store. Otherwise, I’d recommend you go elsewhere, I’m not going to go back… high prices, disorganized stock, zero customer service.

I was excited to try this place out. Since I’m from Los Angeles, I’m used to tons of mega beauty supply locations. I’m about 20 mins from this beauty supply so I was hoping it’d be worth the drive. However, I was greatly disappointed.
I didn’t have a problem with the location. Not much surrounding it but, it wasn’t a big deal to me.
When I walked in, there were 3 people behind the counter. Not one of them greeted me. Strike one. As I walked around only one employee nicely said hello to me & asked how I was. She could barely speak English. Everybody else just walked by. I come from customer service. You’re never too busy to tend to a paying customer. I really just came to purchase a nice wig. They have a huge hair & wig selection but all of their displays are so unappealing, dusty, dry & crusty. The shelves are half full & it’s so hard to see a wig. You have to flag ppl down who act like they’re too good or too scared to help you. Irritating.
After a while of being frustrated, I said F it and just left.
Of course as I was leaving, the employees were in the front talking, watching me leave without saying a word.
I won’t be returning. What a waste of some gas money. Might as well go down the street to Sally’s.

Huge beauty supply store. I loved how they have a lot of makeup. Associates are not very helpful though. I think a lot of the items are overpriced also. Just know what you’re looking for when you enter cause the associates aren’t very aware of they products the store carries.

All throughout the store there are wrong prices or no prices at all for the products that are being sold. I wanted to buy a product that said it was 7.59. The supervisor argued with me, talked down to me and ignored my issue about the wrong price of the product. The customer service was horrible. And the prices are misleading. Stay away because she might call the cops on you if you bring up any type of issue.

This store has gone completely downhill. The employees are completely unprofessional and they are always out of stock. Just a bunch of people being paid to not do anything. Can’t even get good advice on a product because the employees lack product knowledge.

Terrible location, my husband has actually asked me to not go back out of worry.
The first time I went in I couldn’t get anyone to help me. I started to laugh out loud because it seemed so outrageous. Employees chatting amongst themselves (over personal topics) and telling mult. customers to «just hold on,» & other employees walking by and before a customer even asked for assistance blurting «Hold up» as they walked by to who knows where, never to return. I finally cornered someone (as crazy as that sounds), despite their best efforts to lose me, only to find out that they did NOT have the 1 item I came in for… I called to ensure they carried the item to avoid what was a 30+ min drive for me and was told «yes» right away.
Vs getting mad, as many of you will after walking in there, I simply left laughing. I grabbed some .50-​$ 1.00 items by the register just so I felt I got at least something out of the trip. I was SO hopeful for this place. unfortunately the location is dangerous, the employees are oblivious and rude & the shelves are not stocked.

Don’t get me wrong, I love me some beauty supply warehouse, but they have seriously dropped the ball. It’s not in the best location so I’m not expecting top service, but upon entering the store, the music was blasting and about five associates were just standing behind the counter. Seemed like they hadn’t had a shipment in a while as there was absolutely no hair anywhere. One of the associates actually walked by and remarked ‘welcome to our empty a** hair store’. I was in and out in less than five mins (after being unable to find what I was looking for). I will try the location on Maryland Parkway from here on out.

The Beauty Supply Warehouse is not a place I will be returning to anytime soon. The hair quality wasn’t the best, some of the brands they were selling went out of business during the recession, so it was interesting to see some old products I used back in the early 2000s but I just think even that is over priced. I was really expecting more Remy Hair Choices. I didn’t think the staff were friendly or made much of an effort to be, actually one employee in particular kept making comments about my hair choices implying I shouldn’t purchase the items because hair wouldn’t go with my complexion. The location of this store is in a very scary plaza. I wouldn’t recommend going in the evening.

I decided to braid my hair but ran out of hair I happen to have from California. Reading the reviews about the huge selections if hair I made my way across town to come check it out.
I didn’t have problems with dirty looks from the locals around there or anyone panhandling like others have had. The workers greeted me as soon as I walked in and were there for my every need. Unfortunately I was very disappoint to see that this really wasn’t a warehouse as I expected. They seem to have more wigs than anything. Aisle were very bare and they had a lot of old, dirty looking products on the shelf. As for braiding hair, the deletion was ok. They didn’t sell the 27 Rastafari hair I needed and suggested I go to some other place that might have the brand. I don’t live in the area of either store so I figured I can get a different brand around the same color. Big mistake. Luckily I was smart enough to get two different brands of hair cause one of them was so horrible i could even use it.
I was able to pick up a new nail brisk for $ 1 but as far as that selection goes, it too is bare. Just a little stand by the line with things you can buy at any other local store.
Not sure if I would come to this store. I’m better off going to Sally’s or picking up hair back in California.

This hole in the wall which is located in a not so great area has to be the biggest joke I’ve ever seen. First off once u walk in the place all eyes are on your every move which to me is a bit uncomfortable considering the fact that it’s mainly a junk store. I mean what do they really have that someone would want to steal. The people that work there are very condescending and rude which to me is strange cause it seems like most of them didn’t even graduate high school. I guess the fact that this place is located in the ghetto the clientele causes them to treat people the way they do. I won’t be back to this hellhole because I refuse to spend my money in a place that doesn’t seem to appreciate my business. I guess u can’t expect much from a local mom and pops shack.

This store is not near home but I make a day of it if I drive there. I’ve picked up some extensions for a black tie gala I was attending– $ 50 a pack! I also like to play around with different fun wigs too. I never have issues with customer service because I’m usually there on a weekday and there’s maybe 7 people walking around in there. I NEVER buy hair products from there since they don’t have any of the brands I use. I prefer going to Ulta or Sally’s. Plus, there’s something not right about my hair product covered in a thick layer of DUST. Everyone is right – its not in the best part of town and people know right away if you are from around there. I get looks and stares too – which I never understand why. I’m black like you, damnit!
After going to California and visiting a similar store I’m grateful for this one. The one in Cali has a 3 wig try on minimum, makes you purchase your own «try on» wig cap for $ 1 – oh wait, you get the dollar back if you buy a wig AND there’s no counter so an employee stands there and stares at you while you try on wigs in the isle.
So I DO appreciate BSW because it could be worse.
Overall – I do like this place. Prices are good to me, and they can rack up if you get hair happy.

I went here to get some carrot oil and olive oil for my hair. They had a lot of stuff, while some shelves were bare. The staff was decent and helpful. The area doesn’t look so hot, but I don’t live anywhere near it, so I don’t care. Overall I think I’ll return.

This is not the prettiest store, nor is it located in the nicest part of town. But if you need anything hair-​related, especially ethnic hair care products, wigs, extensions, or anything else, this is the place to go. There is an overwhelming selection, aisles and aisles of anything you could think of to maintain your hair. Unfortunately, not all of the aisles are clearly marked, so you may find yourself wandering aimlessly through the maze of products until you find what you need.
The only downside to the Beauty Supply Warehouse, aside from aesthetics, is that finding assistance can be a bit tricky, and customer service isn’t always the greatest. Employees are required to assist you with any of the hair extensions (weaves, wigs, ponytails). Sometimes, there is a bit of a wait when trying to get someone to help you, especially if it is busy. However, no one is pushy and they don’t try to up-​sell you on anything.
Hair is not refundable or exchangeable, so make sure you’re 100% sure about your purchase before checking out. They accept debt and credit cards, which makes things easy, too.

While I do appreciate their selection, I have to bash their operations. Your cashier makes a mistake and charges my card instead of a return and the response I get is «your bank may take 7 – 10 days to process the return». You can charge me immediately, but you can’t return immediately because you are lagging in processing. It’s not the bank.

The selection of extensions and wigs here is mind boggling. The perimeter of the store is all counters where you have to get a clerk to help you. The center is filled with aisles of product and lesser expensive items. The store is located in a run-​down strip mall with a lot of people hanging around the church that’s in one of the neighboring stores.
I caught a little attitude from some of the other customers. There was a vibe of «You-Ain’t-From-Around-Here» but the clerks were generally nice and helpful.
I’ve been here a few times and will continue to come back for the selection and the reasonable prices.

This is my favorite hair store! I am so happy that I found this store. My hairdresser recommended it and I went to just see what they had, not thinking that I would end up so overwhelmed by the selections that I left with nothing. I went back a few weeks later after doing some research and found the hair I wanted. It was a bit pricey but it was exactly what I wanted and I know I can keep it for a while so I feel like its an investment.
The selection of human hair is unbelievable! You can get everything from remy to yaki to the cheaper blends.
Great service and great selection!!!