BB & G Electric

The warranty company for my pool heater sent out Andrew with BB & G Electric to look at my heater. Not only was he able to correctly diagnose the problem (there was water in my gas line), but, as a new home owner, he talked me through some of my pool equipment and even mentioned that I should get a self closing gate to my back yard to help with liability. In addition to all that, he was a very nice guy, and returned to my house after the water had been removed from my gas pipe to make sure everything was in working order.

I needed my pool pump repaired under warranty and they tried to schedule an appointment with these people. From the minute I spoke to the woman who called she was nothing but rude even argued with me about my repair needed done. I didn’t ask for these people to come to my house so I immediately called the company back and told them I don’t want these people on my property. If you don’t want to do warranty work then don’t accept it, don’t treat me like the enemy. All I want is my equipment to be worked on under warranty. I’m glad I didn’t have them come to my house but I can’t believe someone would treat potential customer this way before they even came.

Highly recommend, they fixed several mistakes made by the builder. They will do it right.

I have nothing but positive things to say. John showed up on time, totally prepared, very cordial., he fixed the problem I was having with the way my pump had been installed by another company, he also informed me of several things about my homes telectric system (some good, some not so good). my home is about 60 years old and electrical codes were very different.
I would definitely recommend them highly. if you have any problem with you electrical system be sure to ask for John, he did a great job.
Thanks John,
Mark (aka Howard)

These people are clueless. I have confirmed multiple appointments over the phone. Only to get emails confirming completely different products than I had spoken about. Even to the point of denying I had an appointment over email but confirming on the phone. It’s really scary that people like this are in business. Stay away. And don’t even think about calling them.

Wow! I thought the review I read was stretching the truth but this is nuts! All I need is a simple repair for my pool, covered under warranty, and I’ve been stood up twice.

I would never have picked this company to come fix my Hayward pool pump, but fortunately the product was under warranty, but unfortunately had to be fixed by the authorized company, BB&G.
BB&G did not know offhand if it was under warranty and took an entire week to find out and I had to call them to find out if they found out. During my follow-​up call, Mary put me on hold several times and for several minutes… actually, I was on hold longer than we actually spoke.
Then all of a sudden, someone could come out in one hour and take down the model, serial number, etc.
It took another call FROM ME about a week later for her to say the pump was in and schedule a time. The serviceman does not show in the scheduled time window. I call Mary, livid, but she apologize for not telling the Serviceman the time window. Turns out the serviceman, shows up two hours after my time window, not polite, fixed it, and eager to take my check for labor ($ 170 for 30 minutes), In a rush to end his day, he almost (almost) refuse to let me see if it worked. It works but not well.
Such a poorly managed company. I hope they go out of business.