American Leak Detection

The guy who came out (Rob I think???) was nice & did a good job. But dealing with their office is hit or miss. Brianna is caring & professional which I always appreciate. But Kat is bitter, rude & one of the worst people I’ve ever had the misfortune of speaking with. Otherwise my review would be better.

If I could give a negative rating I would. Please save your time and money and don’t use these guys. I’ve waited for my appointment all day with my water off and a no show or conformation that I’m still being serviced. I’ve decided to call another company that’s ²⁴⁄₇ and reliable anytime. I will not refer this company nor will I network them through friends and family. no pity for my family as I told the dispatcher that I have two toddlers in the house! What a disappointment!!! We called back several times in the afternoon before closing and no one answered. Lost my service but you gained this sour review!

They did work for my 84 year old aunt. They did a good job finding the leak and do the repairs but did not complete the job. Left her with missing drywall in garage and living room told her she would have to find someone to do the work that they didn’t have anyone. Not good when they told her the job would be complete.

I called American leak detection when my pool serviceman couldn’t figure out why my water levels were fluctuating and water bill was high. They sent out Rob and he is very sharp and fixed it with a float replacement part. It’s always good to get a second opinion. He was one of the nicest techs I’ve ever dealt with and his charge was much lower than the original estimate. If I could give 10 stars I would. My pool serviceman is also Rob of Buckeye Pool Service and recommended American Leak Detection. So glad he did. It’ a franchise based in Palm Springs. Fortunately there were no leaks.

Rob is the
! He was the most professional and patient pool rep ever. He was no B.S. either, he found our leak immediately and told us that our pool service may have actually done the damage. He didn’t charge us and told us we could call him anytime, but to check with our pool service first, which we did and they fixed the problem. If we ever need anything again, we are calling this company for sure.

Rob is the BEST!!! All of my communications with Rob has been by phone to help out a friend who has dementia, so it was challenging as the homeowner was not engaged in any of the communications. Initially it was to perform a leak detection due to a leak in the downstairs bathroom. It turned out to be a huge job, where I had to engage the home insurance company due to asbestos in the walls.
Rob had:
* Assessed and replaced leaking piping in the flooring between the upstairs and downstairs.
* Replaced the kitchen faucet.
* Assessed why one of the upstairs toilets was permanently plugged. The toilet had to be removed. He covered over the toilet floor area so that the homeowner would not fall and harm himself.
* On his own time, repaired the second upstairs toilet due to a leak, at no charge.
* Came by several times to figure out why the garbage disposal was not working. Turned out the garbage disposal electrical plug was loose and needed to be tightened.
I found Rob to be fair, friendly and down-​to-​Earth. I would definitely call on him again.
This took place 9 mths ago, so I’m a little late in my review. What’s really scary about Rob is that I just called him, and he immediately remembered me by my first name and the details of the job though it was many many months ago.

If I could give negative stars for the poor customer service, I would. The woman who answers is so rude, Megan. She’s the one I’d previously dealt with. We set up an appointment last week on Friday. The technician came out and said there was no leak. We paid $ 250 for this report, mind you, so we could present it to the Water District.
The Water District came out, turned the irrigation system on, and showed us how the meter began spinning. So, I called this company back and Megan starts telling me that he checked the meter and the irrigation system already. She’s not the technician and nowhere in his notes does it say he turned the irrigation system on. I asked for a different technician to come out, and they told me I’d have to wait a week AFTER I already paid them. Well, I wasn’t having that and asked to speak to a manager, who was a little nicer, but still had an attitude because I basically said that the person didn’t do what we paid them to. I was upset and frustrated, but I tried to be nice to make sure they’d come out.
Clint and Gregorio came out. Thank GOD they are with the company because they turned my experience around. They identified the leak. I asked why the other technician wasn’t able to do it, and Clint said he doesn’t know what he did whole he was out. You should be able to trust that when you pay for a service, they’re going to do it right the first time and you won’t have to tell them how to do their job.
I really appreciate Clint and Gregorio, but I still have to give a low review for that initial experience. I understand having your team’s back, but word of mouth is HUGE in business, especially when you’re a small company. Negative two plus four stars for them… So, I gave them two stars.

Very punctual professional and courteous. I hope I never need them again but if I do, I’ll definitely use them again. They just finished my repair a few hours ago and did not go over the quoted amount. Ask for Clint! He’ll hook you up.