All Terrain Transmissions

This was my worst experience with car repairs ever. We broke down and had our van towed 97 miles to go to this AAA recommended garage. Not only did it take a day longer than they estimated (2.5 hours initially ended up to really be SEVEN hours later), Manuel kept increasing the price based on things he «forgot» to include in his initial estimate. The final bill ended up $ 100 more than the estimate he had me sign to approve. He took way longer diagnosing the fuel pump problem, which we knew going in was the problem, then charged an additional $ 100 for the diagnostic work, even though we had committed to having the work completed at his shop. In our area, the garages only charge for diagnostic services if you don’t get the work done with them. He added an additional $ 60.74 fee for «shop supplies,» which includes all kinds of grease, wiping cloths, glass cleaner, welding materials, oxygen, etc. None of which were used on our repair. Since when is this an additional fee? Isn’t that part of providing the service that a garage provides? An electrician doesn’t charge extra when he has to use his tools or electrical tape. The most appalling thing, however, was the gross inflated price of the fuel pump. We’ve replaced these in other vehicles, and a top, high-​end fuel pump might cost $ 350. Manuel charged us $ 475, and for a pump that does NOT include a lifetime warranty. When we asked him about the discrepancy, his answer was, and I quote, «retail prices are just made up prices, so anyone can say anything.» Whaaat? I would say, if you are unfortunate enough to need car repairs in Las Vegas, New Mexico, steer clear of All Terrain Transmission, no matter what. Your wallet will thank you.