Advanced Ear Nose & Throat

There’s a 2 months delay to get an appt w/​this office. We finally got our appt after 2 months! UNBELIEVABLE. We didn’t have a choice b/​c he’s part of our network! The wait time was close to 1 hour (appt at 9:30, the nurse called us in to get details of the visit at 9:45 am, then the doctor finally came in around 10:25!). My little one was ready to leave and bolt out of the office after waiting for the doctor. Needless to say, we will be looking for another ENT. I really wanted to give him a better review but we just had a really bad experience the first time! The office staff was ok. They are not the warmest nor do they care to.

This doctor’s office is a joke! If you want to wait 4 months for test results then this is the place! I had to call time and time again and no one calls you back with an answer. I have never been so disregarded when it comes to something as important as my health. Jasmine was very nice and allowed me to express my concern without judgement or disregard. Leann on the other hand would not allow me to speak! She talks over you and defends Dr. Lomax office as if mistakes don’t happen there. Several times I was told its company policy that we don’t allow this. All I wanted was to be told that I’m not dying and that I’m fine. I don’t feel its right for a person to take a day off work, to pay a copay just to say your fine. As a customer (and yes I said customer because we pay for the service) no one wants to be told about a company policy but rather show empathy to the particular situation. I will never go to Dr. Lomax again nor will I recommend someone go there.

I came to Advanced EN&T for a hearing test. The staff was welcoming, friendly, and thorough. The doctor did an initial exam of my ears after asking me about my concerns, then I met with a technician who performed a hearing test. She discussed the outcome with me and then I also spoke with the doctor about the outcome of my test. The overall time of my visit was 1 hour and 36 minutes– the place got busy. There is a play area for small children, a tv and plenty of up-​to-​date magazines to read to help you pass the time.
I left feeling like my concerns were addressed and handled in a professional way.

Went to see Dr. Lomax for a ear problem. Although the wait was a little bit long and I was finally seen after about 30 minutes after my original appt time, the staff was very professional and let me know of the delay before hand. Dr. Lomax was also very friendly and easy to talk to, took time to answer the many questions i had that day even though the office was a bit busy. Nice and clean office with a kids play area, that’s a big plus too. I would highly recommend Dr. Lomax!

I had a long wait to see Dr. Lomax, but he and the other staff were exceptional. They were all friendly and apologetic for the wait. Dr. Lomax spent more time talking with me than most doctors do, and was happy to answer any questions I had.