Adore

This company and product line is a FRAUD and a SCAM. Run, don’t walk, away!!! I have not written a negative review before but this is way too much to walk away from. They lie about the products (insisting it is organic — they are not), lie about the usage (saying to use it once a week instead of the 2x a day requirement), they HARD sell (with misleading and high pressure tactics, yet still not answering the questions –our salesman was Luciano in the Venetian Hotel) and never tell you that the products are not returnable, even when completely unopened and still in the cellophane and original bag within 24 hrs.
I am a SVP at a very large, national bank and I usually don’t get BS’d like I did here, but I have been completely taken on my $ 400. Completely scammed.
I reached out to Customer Service (Debbie), and despite a very calm & rational dialogue on both sides, yielded nothing. Even my promised return-​phone call never happened. A trip back to the store the next morning, speaking again with Luciano,
was also worthless.
I will continue to pursue this with various authorities but please know that this is an unethical, fraudulent operation actively set up to pressure and defraud its clients.

Should be 0 stars. As of today I have still not accepted any products from Adore although they have shipped them to me 4 times. I am still in dispute with my credit companies. Beware they create additional receipts after the fact for their case against you. Nevada Better Business Bureau got no response from them and is concluding and unresolved complaint and I am still out all that money. I am extremely angry and stressed over this transaction. I may have to file a small claims case against this place if the credit card companies do not help me out. If anyone knows how I can get this resolved. Please help.

If I could put no stars I would. Do not buy anything from these people. I bought from the downtown group, had it shipped, tried to cancel the shipping as my skin felt like cardboard 3 hours after putting their sample on. I returned the product, disputed the transaction and they lied, said product was not returned. Do Not do business with these guys!

I cannot warn you strongly enough — STAY AWAY from VINE VERA! The product is OVERPRICED and full of chemicals. Even though their «salespeople» claim that it is all «natural». Read the label yourself before you believe what salespeople tell you.
At the CES Show in Las Vegas (January 2016) I was offered a free sample and then steered into their booth where they offered to apply an eye cream that would make me «look 15 years younger.» While the eye cream did seem to make a slight difference in the lines around my eyes, I was blown away by the price. $ 700 for the eye cream and another $ 200 for the moisturizer (which they claim is required). I said, thanks but no thanks and started to leave. BUT WAIT, they said, for today only we can offer the CES show special and give you both for $ 199.
Here’s where is starts to get weird. While I’m saying «no thank you» and trying to get out of there, another of their scam artists had cornered my husband and was pressuring him for his credit card. They told him I had agreed to buy the products and he gave them his card.
The salespeople swarm you like a pack of rabid hyenas looking for a kill. We were separated by at least 10 people and I wasn’t aware they were taking his credit card. While I’m sitting there, I get a text from Amex that they’ve already charged him $ 1600. I demand an immediate refund and that’s when they say «oh sorry, we can’t do that. The products are non-​refundable».
I called American Express from their booth and file a complaint. Their salesperson «Hope» asked me not to call Amex and promised a full refund the next day. Nothing yet.
These people are high pressure con-​artists pushing overpriced, very very average products. They make claims that the results will become «permanent» if used regularly, that their products will remove under-​skin cysts and dark spots, and cure rosacea. All of it complete BS. If you must have these products, buy them on Amazon — for about 75% less than from the high-​pressure snake oil salesmen in the kiosks.
I called Vine Vera Corporate Offices and filed a complaint. I was told that all distributors of their product are independent business and they have no authority over their actions. The Las Vegas area Distributor appears to be a company called ABC Trading Inc. They are unresponsive to requests for assistance.
Oh, and the results of the eye cream? The effect is temporary and you end up with a sticky, glue like residue on your face.

I got a rather urgent call from my sister today who had purchased Vine Vera products at this Adore Salon in Las Vegas. She said the owner is Russian and sent me a picture of him. I will post it. She had been sucked into buying $ 2,000 worth of skin care products from this place, and wanted to return the product after realizing she had been duped. She asked me what to do, as she knows I have some knowledge about these types of situations. I told her to call her credit card company immediately to cancel the sale. She tried that… but American Express said they would need to conduct an investigation. She told me she had called Adore and they told her she could not have a refund, even though the product was causing her skin to burn… and she had changed her mind about the huge purchase. I told her that Nevada has laws that protect the consumer and that any product you buy, normally has a 3 day cooling off period. She told me that the owner had sold her $ 2,000 worth of product, and told her if they ship the product, they wouldn’t tax her. They taxed her on the product she took home that day. That didn’t make sense to me, so I looked up information on the Nevada Department of Taxation — State of Nevada website. If this place has a physical presence in the State (it does) and is registered in the State of Nevada to collect sales tax… then Adore should have collected the tax from her at the point of sale. Adore collected the tax on the product that she took home. I told her to look on the Better Business Bureau website to see how many complaints Adore has. She did, and they have ALOT, and many are unresolved. She decided to go down to the store with her friend Debbie to see if she could get a refund. Keep in mind, the receipt they gave her said nothing about not being able to get a refund on the product. The Russian owner flatly refused a refund, and called security on both of these women. They are just normal women… over age 50 and in no way a threat to a grown man. Please… run…don’t walk away from this unethical business. I am hoping my sister files a complaint with the State of Nevada Department of Taxation as it appears this business is either collecting tax when they shouldn’t be… or not paying their taxes.

There is no reason to even consider walking into this store. Just stay away… take the sample given out at the door and run. Ripoff con artists!!! The whole company that owns Adore retail shops is unethical.

I bought several of these products in the hopes that I would look pretty, but after reading several other reviews and trying the products on my face, I’m furious I have been duped.
I visited this location in March and was approached by a seemingly polite sales associate named Yael, who proceeded to use hard high-​pressure sales tactics. Do not go in here if you have a trigger finger on your credit card and here’s why.
Before you buy, look at the typical prices from their website, then compare it to the price they will give you. The products’ prices will not be listed on the products themselves or anywhere on the display counter. I wonder why!!!:
Essence Facial Detoxifying Cleansing Cream: $ 99.95
Essence Facial Peeling Gel: $ 189.00
Essence Facial Serum: $ 749.95
At the very least, it is cheaply made substitute for other popular beauty «serum» and creams. I saw their high-​pressure sales tactics to unbeknownst victims suckered by their methods: isolate the customer, compliment their face and skin, sample only one side of the face to prove how much effect the cream has, do not show any prices, compare the prices to their own online retail and show how exorbitant it is and give them a better price in-​store, walk back and forth from the computer to make it look like you are checking inventory and prices, claim that since the manager is not there that the salesperson will give a super discount, give a combo package, throw in an extra gift. All this for $ 600+ bottle of cream?!
Last but not least, their refund policy: NO REFUNDS. They will intentionally NOT itemize items on the receipt to show how much of a discount you are getting and print at the very bottom of the receipt NO REFUNDS. They trick you if you are unsuspecting and force you into a position which you cannot correct.
If you are reading this and you were scammed, send this post and your personal evidence to the Nevada Bureau of Consumer Protection and cite «NRS Chapter 598 Deceptive Trade Practices», emai/​calll your complaint to Miracle Mile Shops at Planet Hollywood.
Their customer service numbers do not work, last time I called I ended up with hang-​ups or automated response of invalid number. As this is the first review, I’m unsure why that is. Please review the links above. Do not go into this store.

Love the products, I’ve been using them over a year now and the basic system is amazing .
I can see improvement in my skin and feel great
Very recommended
My favorites is the night cream, the cream cleanser, instant face lift, eye serum face serum and the cellmax kit. Oh well the body products too. There a bitt expensive but I’m very picky with my skin treatment and won’t use cheap products.