The Drain Team

I have used this company for 15 years. They do great work, and I have referred them to others. Today, they helped rescue a woman in our community by fixing her kitchen sink, free of charge. I love local companies who reach out to others in need. I will continue to use them, and refer others to them.

The Drain Team, hmm, named for draining your wallet. I had a plumber come out, he went over costs, which by the way, there’s a cost for everything it seemed. I decided to have him snake it since it was a priority with the toilet water leaking over into the shower.
The plumber finished and things worked for awhile, a day or so. The plumber said he can’t go on the roof due to not being allowed cause they can break tiles with heavy equipment. Hmmm, I have a plumber friend who gets on the roof and he came out to fix the problems drain team caused. The first plumber though pulled up the toilet to snake it instead of the roof stack. This caused water to leak under a newer floor I put over tile. Plumber says to fan out to dry, so I do. It dried, but then I kept seeing water in the cracks of the stick tile. I had to pull he entire floor up. Good thing I did, water almost made it to our carpet. The toilet continued to work but the shower caused the toilet to leak out of the sides after I removed floor.
I called again and a second plumber came out and did nothing. I called to explain and advise I wasn’t happy about ruined floor. Plus I told the first plumber that the toilet needs to be sealed with two rings when my plumber buddy actually used an oversize ring with a normal one added when it was first installed. I wanted drain team to come back out and rewax ring and re snake since it says I have a 30 day warranty. The guy at office called and wanted me to explain several times. On the idea of having a 4^th plumber come out, I told the office guy to cancel it.
It seems they tried to prolong taking care of it so it would go past the 30 day warranty. The 3^rd plumber even asked to look at first paperwork which shows well within a month. The 4^th plumber says he needs to run to another job to get a camera to check things out after walking around house and asking questions like he cared, i’m not stupid, I can tell he was prolonging it. He never came back, so I called the office. I was told that he didn’t come back cause talked to his boss. I originally told this plumber if it’s gonna cost me more than I will just call my plumber friend.
So apparently, since he didn’t come back there would be more charge, see, what about warranty. My plumber friend, Antones plumbing, by the way, came out today and fixed «The money drain teams» problem.
So, if you want to spend more money and get damaged bathroom, bathroom you can’t use, and the run around, go ahead call these guys. Oh, and the office guy kept asking to effect what exactly is going on/what’s the problem. I could tell it’s just the run around again so I told him to cancel the 4^th guy they have caused too many problems already. He tried to keep me on phone but told him to cancel. So now, I feel they basically stole the approx $ 234 they charged to snake drain, not fix problem and damaged our bathroom. Oh yeah, was told HR would call and they never did.
Good luck «The Drain team» wish I could rate no stars.

Called with an emergency Sunday night Water was going all over my home. And they could not take the call they said they were rescheduling for the morning on Monday.

Called this week for a french drain quote. Their website says «french drain experts». We were rudely told they only do plumbing, and seemed annoyed we called. We will find another contractor.

We paid this company over $ 900 to fix a pipe that was leaking outside. Since they have done the work, there has been a problem. The pressure in the house is not right and they will not fix it. They sent someone out and who said «there is no problem» and now we have low water pressure in the house. Do not waste your time with this company. They are not willing to make something right that they messed up. Wish we would have gone with someone else.

Called them in January 2014 for a leaky sink. They said it needed a new faucet even though it was only two years old! they installed a new faucet, which cost me $ 263 with the faucet and it was still leaking same place! Long story short, four visits… still leaking!!! Sent out another plumber. Leak subsides. Nine months later it’s leaking again from the same spot!!! Called DRAIN team, and they will come out but will have to charge me for work since the warrantee is only for 30 days. So… I bought a faucet I DIDNT need, and still have a leak. Asked to speak to manager, and haven’t heard back from them and it’s 6 days!!! Stay away, they are very unprofessional and incompetent!

I called the Drain Team on a Monday morning due to a stopped up sink pipe beyond the J turn. They picked up the phone on the first try (what are you serious? Yes this is an actual operation). The operator apologized that she could not dispatch someone within the hour because of their morning workload (I had already told her this was not urgent). Dan, the man, showed up in 2 hours. He delivered a fair estimate, completed the work (it took longer than estimated and I WAS NOT CHARGED), suggested additional work for the future, and completely cleaned up any mess.
I just moved to St Petersburg and am quickly discovering how many really sucky house vendors are floating around. In a sea of suckitude, the Drain Team was a breath of fresh air.

Senior citizen mom was quoted $ 397 for a job and when she wanted me to give the green light I was told it would be the same over the phone. When asked how they come up with the price J**h got defensive and advise he was doing my mother a favor! When I called to complain about his lack of professionalism and to get some more info, customer service advised that the work order was suspended and I was put on hold, when she came back on the line she said that the cost would be $ 283.97. Talked to the supervisor and he said he would deal with the plumber in his own way. At the end of the day I felt the Supervisor didn’t believe that we were verbally quoted $ 400 and that the cost would be $ 283.97…take it or leave it!!! Oh the nice part was that the plumber went back into the house and told my mom and her friend that he didn’t verbally quote the $ 397…what? Please watch out of this plumber in particular.