Publix Super Markets

Down here for a few weeks. Stopped in to get fresh produce, horrible selection… tomatoes are hard and stale… low inventory on many items. rest of store is fine… you need to really put some effort into upgrading your fresh produce section…

On 9.30.15 I ordered a birthday cake from Publix. The family was celebrating my fathers 87^th birthday along with his wife’s 85^th. My parents wanted a yellow cake with strawberries and whipped topping. I called the bakery and spoke to Kimberly who took my order. She was very friendly and helpful. I informed her I wanted the floral design, chocolate roses cake, but wanted to make sure they could do the entire cake, including the flowers in whipped topping. She assured me that wasn’t a problem. I then asked her about the fillings and she read off all the filling choices, including «fresh strawberries.» I asked if it was just strawberries or more like a purée. She explained it was freshly cut up strawberries that were glazed. I told her that would be perfect and she added it to the order.
10.03.15 @ noon, My daughter and I went to pick up the cake. While we were in the car I noticed the intake order form. It stated yellow cake with whipped topping. The portion of the form that had filling choices was blank and I thought «oh crap they forgot the filling.» We drove back to Publix with the cake and asked about the filling. The lady informed me it wasn’t ordered. When I explained it WAS ordered they offered to fix it and asked if I could give them 20 minutes. I had no problem waiting so I left the cake and did some shopping. As I walked away I could hear one of the ladies sarcastically say «that lady didn’t order no filling.»
1PM we went back to the bakery and picked up the cake. It was all fixed and we brought the cake home. While we were taking the cake out of the box and moving it to the table my hand hit one of the frosted flowers. I actually licked the frosting off my finger, only to find the cake was covered in buttercream, not whipped. I immediately called the store to find out what happened. Someone in the bakery informed me that the cake itself was frosted with whipped cream, however the decorations were not and if I wanted whipped cream on the decorations, I should have been specific when I ordered. While we were talking I could hear someone yelling in the background that the cake was all whipped and whomever this was, was really angry. I had to explain that 1. I DID order the decorations whipped and 2. I could hear the person yelling in the background. A manager came onto the phone and I explained what happened. I offered to bring the cake back so they could re-​frost it properly.
2:15PM we went back to Publix. The manager of the bakery was outside when we walked up. She immediately took the cake, started apologizing and said there was no way she was going to allow me to pay for the cake. She also informed me the person who took my order was very kind, however they’ve had «one of those days» and she was going to call back every customer that placed an order with her to make sure it was accurate. I informed her I understand that mistakes are made, things happen. What I was most upset about was the sarcastic comments in the store and the screaming over the phone. It was very unprofessional, and uncalled for. Luckily it only took the baker about 10 minutes to fix the frosting. She was super quick and fun to watch.
In the end my order was refunded and the cake was amazing. Everyone at the party absolutely loved it. I will definitely order from there again. I hope Kimberly will understand the importance of taking orders accurately. All of the issues with the cake could have been avoided.

Very friendly staff. Great sub and helpful staff.

Incredible wine and booze selections. Clean and organized. Sadly the produce was terrible. Bad oranges and peaches in Florida??? That was disappointing.

Publix, come to NY please and thank you.
I love love love this grocery store. Everything is so reasonable here. (probably because I’m used to everything in New York being so expensive!) Publix rules. This location has a huge selection of products. Even the store brand items are really great quality — try their ice cream. Hint hint. There were a few features of the store that made it very unique:
–Wine in coconut water containers. Yes.
–Make your own beer caddy (select from a wall of craft bottled beers) DOUBLE yes.
–A awesome selection of yummy ice cream.
The list could go on and on…
In you’re down South or maybe you’re hitting up Florida, check Publix out.

I have always been happy with the deli here. I order subs for carryout frequently and have never had one be incorrect.
One time I wanted the spicy chicken wings when I was there. I asked the deli person if they had any. None were ready but they made me a box of them on the spot. Perfectly cooked, nice and juicy.
A special compliment to Maureen in the plant department. I wanted to get my plant loving wife a plant but I know nothing about them. Maureen was extremely knowledgeable and helpful. Questioned me about what characteristics I was looking for, where it will be planted, etc. and helped me make a selection. Our lavender plant is doing wonderfully.

Always have what you need, never out of stock… even of odd things like concentrated cherry juice. Bakery seems to be better then others for some reason… even though I know they all come from central. Very nice Publix…

As with all Publix locations I have been to in Florida over the years, this store is much older than the stores in Nashville — and it shows. Despite the age of the building and shelves, this store was clean.
It seems smaller since the stores here also carry a large selection of beach-​going items, and have an aisle solely for wine. Somehow it is all cram-​packed in there… neatly.
I thought the produce section at this location was very tastefully displayed and well-​stocked.
The staff was not engaging, but when asked, helpful.