Primerica Kriss Klaus Region

Kriss Klaus and Renee’s professionalism has been more then disappointing. On December 5^th, 2013, contact was made with Renee about closing out an investment for my father. My father was not 59 ½, so a penalty would be charged. The funds were going to be used to pay a cash settlement to my mother rewarded in a recent divorce. Renee suggested transferring the investment to my mother, as she was 60 years of age… and a penalty would not be charged to withdrawal funds. That is when the nightmare started:
Timeline:
December 5^th, 2013. An email was sent to Renee to start the process. She was going to mail out paperwork, to be returned with an amendment giving clarity to what asset my father was transferring to my mother… as the divorce decree did not state a specific account… just the cash amount.
December 18^th, 2013. An email was sent to Renee to ask why nothing was received yet in regards to the transfer.
In January the forms were received and sent in (not sure on timeline), with an amendment.
My father received paperwork back asking for more information (specifically a QDRO), which would have been nice to know up front.
Well, it is May now, and my Dad is 59 ½. I would think my father could exercise his right to close an investment now with no penalty, but not so fast.
I called the agency where Renee works and had the misfortune of talking to Kriss Klaus.
I now understand why there was no accountability to Renee’s due diligence and lack of communication in a timely manner, as Renee and Kriss are husband and wife according to this link:
Kriss Klaus got very defensive over my expressed concerns for the actions taken on a case that was presented to them in late November. The conversation went south from there… with Kriss Klaus confirming my father could not withdrawal funds. I asked him who the asset belonged to and he said both my parents. I then asked if both my parents can come in and resolve it then, closing it out. According to Kriss Klaus, no they could not? I would think that if both parties showed up, Kriss Klaus and his «diamond» service would have been able to help my parents fill out the paperwork needed to close the account. I expressed I would have to reach out to someone else to help and file a complaint. He then said «Don’t you threaten me!» Really? Excuse me? Is that how you talk to your clients or those calling to get help? I then stated twice, «I am not threatening you, I am telling you I am filing a complaint». He rudely rattled off a number and we were disconnected.
I have spoken with a Prime America rep, and was able to get the answers I needed. Answers that Renee could have told all of the parties involved up front, instead of leading my family on a 6 month fiasco. The rep expressed that when a client sends in a divorce decree, the funds are placed on hold until an amendment is received with both parties agreeing to dissolve the said asset.
Why then, could both my parents not have come into the office of Kriss Klaus and fill out the paperwork and close the asset. Who knows??? Maybe the Klaus family should stick with farming, as they treated me like livestock not a customer looking for help.
I would not recommend going to this couple.