Best Buy Lansing

Thanks to Justin for helping me with my internet issues. He was extremely patient and walked me through the steps I needed to take to get it working.

This place is honestly just the worst place of business ever.
In June of 2011, we bought a very large and very expensive Samsung TV, which we selected over the others based mostly on the salesman’s hype about it being able to access the Internet (Youtube, Netflix, etc.) After going home and setting it up and spending 2 hours trying to connect to the Internet, we finally gave up and went back to the store where they were surprised that we didn’t purchase the extra accessory that actually connects the TV to the Internet that only costs $ 150!!! Funny the sales guy never mentioned that during the hour and a half we spent at the store trying to decide.
Fast forward two years. This month, I went in explaining to the mobile store guy that I wanted to switch from ATT to Verizon, but I wanted the HTC One, and asked how long until Verizon started offering that phone. The guy told me Verizon wasn’t getting the One, I told him I was quite sure they were, and so he got his manager and the manager told me convincingly, and condescendingly, that Verizon was never getting the One. It is 3 days later. Verizon just announced they are getting the One. Talk about not knowing your product.
Most egregiously, my boyfriend spent more than an hour trying to decide which computer to buy last weekend. He couldn’t decide between the $ 800 version or the $ 1000 version. He finally settled on the $ 1000 version, and when he got home and opened the box they had given him the $ 800 version. So he went back to the store, and it took them forever to figure out what had happened. He had to stay even after the store closed, and they finally figured out they had the wrong prices on the display the entire time. How the guy never noticed this after trying to sell a computer for an hour is beyond me. They also told him Microsoft Office was included but when he got on the computer it wasn’t. Hmm…
I used to think Best Buy employees were just not well-​educated about their products, or didn’t care, but now I believe they intentionally mislead and rip you off. I will not be shopping there again. And I will get my HTC One at the Verizon store!

Regular Best Buy shopper here, usually have no problems with this store. But the nonexistent customer service I experienced on Dec 22 was inexcusable.
Shopping for a washing machine, guaranteed sale ‘cuz dad’s buying, it’s my x-​mas gift. Most of the machines I wanted to inquire about had no prices on them or in them. Could not tell how much $. I spent 10 – 15 min. ALONE in the appliance section. Completely alone. Nobody checked on me, not one soul. I am not invisible. I am a large woman in a bright green coat. WTF, Best Buy? Is everybody so busy selling $ 15 computer games that you’re too busy to sell a $ 500 washer?
So I leave appliances and go to audio, looking for a gift. I politely wait for the sales lady to finish with a customer to ask a question. She never made eye contact with me. When I asked my question in a friendly manner, she walked away from me. Turned her back and left me. I thought I heard her say «Mmm-​hmm» as in «yes,» but was not sure. So I said «I’m sorry?» Meaning «I didn’t hear you.» And she snaps «Yes!» While STILL facing away from me. WTF BITCH?!
I immediately turned on my heel and left the store. I went straight to a different store and bought all the things I wanted for $ 490.
Best Buy, your terrible customer service lost you a guaranteed $ 550 sale and a regular customer. Take your reward points program and shove it.

ugh — hate the west side store. their computer sales techs are arrogant but lack no real IT industry experience. their sales floor manager is even more of a slimmy used car salesman and I see that he’s been moved to the Okemos store to sell plasma TVs. Of course, their expensive it’s BEST BUY!

With not having the capability to play my ipod in my car, I went to Best Buy to see what my options were of course taking into consideration price and sound quality. I spoke with a floor salesman (people in the blue shirts– who obviously only have little training on only the basics) and he stated that my best option was to purchase an FM Modulator to install in my car. Per my understanding I would have much better sound quality and for a ‘slight’ price increase than a traditional FM transmittor would not have the pain of changing the FM station when traveling to play the ipod through the radio.
I was pleased with the initial install, fast and friendly. Once I left and was driving around playing with this fun new gadget, I discovered that there was a prominent white noise in the background of the music. I played with the stereo and ipod settings to try my best to change this, but with no success gave up and switched to the radio. To my surprise, while driving to Detroit one day, I pressed the scan button on the radio and it scanned through all the stations never stopping at one. I was furious. Once back in Lansing I realized the programmed radio stations had static on every one, when prior the installation of the modulator, my radio stations always came in crisp and clear. I decided it was time to take action…
I called Best Buy to see if I could speak with a car audio installer (not a blue shirt salesman) to see if this was a common problem. The 20-​something young man on the other end stated that I was unable to directly speak with anyone in that department, but that I would have to instead come in and see if I could schedule an appointment to have them look at my car. I clearly stated that I was not going to waste my time coming into the store if there was no one to assist me that day. He kindly obliged after a few minutes of arguing and I was transferred to the car audio department. The installer I spoke with just told me to come in and he would see what he could do.
Coming into the store the installer and a floor salesman where standing around shooting the shit as I walked up to them, they ignored me until I made it apparent I was the ‘unhappy customer’. Once I pulled my car into the garage he stated that this is a common problem and there was nothing that could be ‘fixed’. He told me he could uninstall the hardware but the $ 49.99 installation fee was non-​refundable. I asked him what my other options were to listen to my ipod in my car. He stated the obvious of me having a cassette player in my vehicle (which is odd, since most vehicles made after 1999 don’t bother with the cassettes and my vehicle was made in 2006). He told me that the cassette adapter has better sound quality and is less expensive than the modulator ($ 20.00 vs $ 150.00). At this point I was VERY upset, knowing that some ‘sales guy’ didn’t ask all the right questions and because of assumptions I was out $ 49.99 for the non-​refundable installation cost. Once he saw how aggravated I was, he offered to fully refund all parts and give me a cassette adapter for free.
So essentially I lost out on $ 30 and learned a valuable lesson… don’t trust the guys in the blue shirts! Do your research prior to shopping at Best Buy.

This is a mid-​sized location with exactly what you would expect at BB.
Nothing fancy just tons of electronics.
The problem is the clerks at BB really don’t know much, so if you want answers to your questions that aren’t just a bunch of marketing indoctrination do your own research online and then go to BB to pick up what you need.