West Side Lawn Mower

Biggest P.O.S. of a service. Paid $ 82 to drop off a generator for an «estimate» after a few day got a call that they don’t know where to get the parts. I gave them the manufacturers info as well as a confirmation that they stock and have parts readily available. They tell me well, if I want to get the parts they can put them in BUT they’re not sure of the problem… it could be the entire generator portion of the machine. There’s 2 parts to the generator and I should probably just order both. WTF??? I could have taken that wild ass guess myself and saved the $ 82 «estimate» fee. So…fast forward, I did leave the machine there for about 60 days and I go to pick it up and it’s missing numerous parts that were intact when I dropped it off! I ask where they are and they say «I don’t know» I said you don’t know where they are??? «No we don’t know where they are, we usually trash anything left here for more than 30 days, you’re lucky it’s still here» So I say, «didn’t you have the parts for my machine prior to the 30 days???» He says «probably»…THE END…
What a mickey-​mouse-​joke-​of-​an-​operation

This place overcharges for labor and parts and has pretty terrible customer service.
I moved to the area three years ago and get my mower and trimmer serviced regularly. The first year I went here I was floored at how much more expensive they were than my previous repair shop.
Last year, they replaced my mower blades without asking me to the tune of 250! Rip off.
This year, against my better wishes, I went back to have my blades sharpened. They kept the mower for 3 weeks without a call. I had to badger them to get the work done. When I showed up, they said they had to charge me extra to clean the mower deck. Again, no approval, just did it for $ 50 extra.
I’m done with this place. There’s much better shops like Moyers in harleysville or kellners in north Wales. AVOID WEST END AT ALL COSTS.

First let me start by saying I have been doing business with West Side Mowers since 1993 and have never experienced a problem. I feel their prices can be a little on the high side but ok.
My problem started when I dropped my mower off last summer to install a belt. Shortly after I received a call that there was a tiny spot on a pulley bracket that needed to be welded. I was quoted a price of around $ 300.00 to spot weld and install a new belt which I provided. I felt this was a little pricey so I went to pick my mower up and have a friend do the weld. I arrived a few minutes after they closed and the technician said I would have to come back. Well, time passed and I forgot to go back for my mower. I called to have them make the repair and they said they threw my mower out. I was shocked and said why didn’t you call. They claimed they made numerous call to my house which my wife and I never received. I ask the owner, couldn’t you drop a note in the mail? I certainly would have rushed to pick it up if I new they were going to trash it. The owner claims the mower wasn’t worth the repair and the deck was rusted out. Not true! My mower was very well taken care of and in very good condition. I said to the owner if my mower was in such bad condition why would you have given me a quote to repair it. Well we went round and round until I realized there was no way I was going to convince him he must have been talking about someone else’s mower. I clean and wax my mower at the end of each season to give you an idea of what kind of person I am.
I admit It was wrong not to have followed up sooner but to trash someone’s property without a simple note in the mail is wrong.
This speaks volumes about a persons character as well as their business practices. My advise, find another repair shop to do business with!

Called on June 19 to schedule snow blower repair. Spoke with Sam who said they would call back by the end of the month to pickup. Now it’s September 4^th and I haven’t heard from them. So I called Kellners in North Wales. They will pick up on Sept 9^th.

Dropped my chainsaw off in mid April because it was misfiring and I hadn’t had it tuned in a few years. They said it would be 3 weeks or so and I was ok with that. I had walked back to the parts counter and the person who took my chainsaw made no mention of an evaluation fee. Fast forward to early June and I called them to check up. The person said they had called and left a message a few days before. They hadn’t. We don’t miss messages. I was told that the repairs would be $ 160 which I felt was too much for a 30 year old saw and I said I’d be in to pick it up. That’s when I was first told about the $ 45 fee for inspection. I was angry and asked to speak to the manager. He was busy and would call me back. He didn’t. Two days later I decided to get the work done. I couldn’t remember why I had stopped going here years and years ago, but I suspect it was because of the lousy customer service and high prices. They did the work and I had to cal them a week later to see if the saw was finished. I got the saw. The bill, showed 1 ½ hours labor at $ 80 per hour. So this shop has lousy customer service, a high evaluation fee and high labor rates. I’m not going back.

I went here recently with a pressure washer that simply would not run for more than a few seconds. I figured it was probably old gas in the carb and tank.
I didn’t have an appointment, but they accepted the washer anyway. It has a small footprint and it was going to be a small job, anyway. The folks in the shop don’t always see you standing at the front counter, so it is best to just walk back to the aprts counter if you want service.
They charge about $ 48 for a repair estimate, which gets deducted off the repair charge if you have them do the work. After about 11 days of waiting, I called West Side to see if the washer as ready. Their response was that they would «probably» look at it the next day, meaning they hadn’t even done the initial estimate inspection.
Well, they did indeed look at it the next day, then they called me up and said it would cost about $ 160 to fix it, which seemed about $ 30 too high.
Still, the item got fixed. I just wish they got back to me without being prodded. I think the mechanical aspect of this shop is sold, but the customer service could use some TLC.