Pets Plus

Been here three times. All three visits were awful. Always out of stock and rude employees.

Poorly run store, not one person I saw come through the door was greeted. Not ONE associate said hello, nor smiled, they never once asked if they could help. Extremely poor customer service, with an industry that allows for customers to gain knowledge each time they walk through your doors, you are doing a terrible job. I worked at a pet store for years and the amount of customers that came in that didn’t know how to properly care for their pets was quite high. So for the management, teach your associates to engage with the customers, you may in turn help an animal receive better care.

The bottom line is that this place supports puppy mills. I asked one of the employees where all those puppies come from, and she had the audacity to actually tell me they were all rescued pups, which is a load of BS. I can’t support a business that, for all intents and purposes, is pro-​animal cruelty. If you want to go to a great pet store where they support adoption (they usually have a couple of cats from the shelter up for adoption there), the employees are knowledgeable and kind, and is well-​stocked with a variety of foods, from super cheap to the organics and fresh foods, please go to Pet Valu in Hatfield (on Forty Foot Road, same shopping center as Lowes), Cutters Mill, or any place that is 100% anti-​cruelty. Let’s all vote with our dollars and shut this abhorrent place down.

Google the «breeder» before purchasing a puppy.

I hate his place and every time I go I say to myself «Why the hell do I keep coming to this place?»
Let’s start with the store itself. It is disorganized, dirty and has a stinky zoo sell to it. Things are just thrown on shelves or on top of the piles of dog food that take up the entire aisle you are trying to walk down. Half of the products on their shelves have no price tag, and when you actually find a price tag, it’s usually wrong. They never change the «sale» signs, so something you think is on sale actually stopped being on sale 2 days beforehand. They decide to stock the shelves in the middle of the day, instead of before or after open and close, and they have pallets just sitting out blocking entire aisles.
THE EMPLOYEES. Oh my god the employees. They must have to take a test to prove how stupid and ignorant you are to be employed here. The dumber the better, and if you look unkempt or like you have poor hygiene, you’re hired! Today while I was trying to get some canned dog food, two employees were unloading (by unloading I mean standing and talking) a aforementioned pallet. They had conveniently placed it directly in front of the food I was trying to get, between the shel and a huge stack of dog food. When I tried to get to the dog food I wanted, they both looked at me, and continued talking. No hello, no can I help you, no acknowledgement that I was struggling to get to what I wanted. They then looked at me again and walked away, so I just went and got a different kind of food. I walked by the grooming area — it looks dirty and disorganized, no wonder they have the groomer come to the front to meet the pet owners, no one would leave their pet in that mess with so many better salons in the area. Another employee was sweeping the same spot on the floor the entire time I was there, after she moved a wire rack with fish stuff directly into the aisle. I finally got to the front and there was a girl standing there, shredding newspaper for those poor puppies, no greeting whatsoever from her either. If anything at least she moved at a normal speed and not at the snail’s pace I’ve had other employees ring me out with.
I don’t even want to start on the poor puppy mill puppies that the hock there. They are dirty and lethargic, only one puppy was even interested in me, the rest were huddled together on shredded newspaper (sounds comfy) scared, and more then likely sick. Urine and feces everywhere, and no one even paying attention to it.
Unfortunately they are one of the few places that sell a wide variety of different brands of holistic and high quality pet food, so I’m stuck going there at least once a month.

I am appalled the Board of Health allows this place to stay open. This facility really needs to be called «Pets From Puppy Mills.»
The last time I was in here was last year and the dogs were squeezed into 4×4 containers with empty food and water bowls and these rubberized holed mats. They would run in circles with no bedding or anything to make them comfy.
This year, I come back, they had removed the 4×4 boxes and replaced them with 4 small sized rooms. In each room is one tiny bed, one water and food bowl, the floor is covered in shredded newspaper covered in pee and fecal matter and the dogs are all huddled together, scared to death. Signs advertise these dogs as $ 800 and up — or ON SALE with IKC papers. Anyone who has dealt with puppy mill rescue can tell you IKC is code for puppy mill dogs. The workers in this store are mostly high school kids from North Penn who haven’t a clue about anything going on, working for that almighty dollar. They wouldn’t know kennel cough from a human cough. Ask them where they get their pets — they won’t tell you.
Walk to the back of the store and you’ll hear dogs whining and hollowing. That’s where those 4×4 boxes went. to house more dogs unsuitable to sell.
This place is disgusting. Do not keep them in business — they are money whores who are looking to make a profit off of sick dogs while their parents are still breeding more and more dogs for sick owners like this one. BAN Pets Plus, all locations!

The first 0-​star-​worthy place I’ve been to. The other 1-​star reviews were not wrong.
Dirty, apathetic, borderline rude staff. The puppies I saw were in small rooms with feces spread around the fluffy bedding. The water dispensers were empty. The groomer was on her phone with a dog tied in front of her.
This place should be reported to the Better Business Bureau or the like.

Dirty, no knowledge about what they sell

This place needs to be shut down. As soon as I walked through the door, I could smell that they aren’t keeping up with cleaning for the animals they have there. There is this one cat that seems to be an adolescent, crammed in this tiny cage that is placed right next to all of the dogs. The cat was crying, and the lady at the register said its been doing that all day, as if it were a bother to her! The thing is basically in a prison, and can’t possibly relax being next to loud dogs & constant activity, so of course its upset! The whole place just didn’t feel right at all. I’ve been to plenty of places that have cats, dogs, etc and this is just different, in a bad way. I am going to see if I can get some evidence and get something started with the Human Society.