DARCARS Chevrolet of Lanham

Stay Away! Worst dealership service center of all time.
Don’t confuse this with the Darcars collision center about a mile from here. They are OK. But the Chevy Darcars of LANHAM is terrible. Save your time and money! Stay Away. Be afraid. Be very afraid.

I have to agree with the previous review. This is an unprofessional environment.
For one, I was made to believe the first time I took my car there for service that leaving any belongings out in the open while going to the bathroom, for example, was unsafe. Secondly, on both occasions, the internet has not worked there. As any professional may know, when you’r eat a car service place during work hours, you need access to internet. Thirdly, when I asked the admin/​cashier about the wireless internet she appeared like she didn’t want to help me at first and I had to ask her about the other internet options that you need a password for and she hesitantly walked to her boss’s office to inquire about the internet.
While those who greeted me upon my arrival were nice, they were slow. We had brought our car in on Saturday for a oil change, tire rotation and diagnostics regarding the rear window sliding down. They told us to bring the car back during the week because it would take too long to fix the window. Well, we bring the car in during the week, sit there for a half hour until they write my car’s paperwork up. An hour later I’m told it will cost $ 700 to fix the window and they didn’t have the part in stock. THe latter does happen, but I was rather surprised that this wasn’t determined on Saturday and then we could have spared us from going back to the service center because the car is intended to be sold in the summer, so to spend $ 700 on something we can fix manually when needed, was out of the question. Why wasn’t this said on Saturday? And why were the service people unprofessional and slow? This is not a place to take your car or buy a car.

This is the most unprofessional establishment that I’ve been to in a while. My fiancé attempted to purchase a vehicle from this place. He negotiated — which I suppose they weren’t expecting. I suspect they gip people left and right at this place. But he negotiated, and they were rude to him about it, and he left. A week later they beg him to buy the car for what he offered. I was of the mindset to tell them off once we got to the dealership and demand an apology, but I kept cool.
Once there, we were helped by the slowest man in the world, Saki, who leads my fiancé to believe that the changing of tags situation wouldn’t be a problem. Once we switch over insurance and everything else, he tells us to wait shortly for this ONE manager to process paperwork and be out. What was supposed to be a short wait turned into an hour. Of just sitting there. Waiting. Not once did they offer us water.
While we waited, we had to listen to their hood rat and lil wayne wanna be car salesmen. The cussing and n word calling and the literal unbuttoning of pants was the most unprofessional thing I’ve seen in a while. I wanted to get out of there, but again, I (tried) kept my cool.
Finally, after an hour, we went back to this one man who apparently no one else could do his job. When the tag situation came up again, he didn’t know what was going on so he called this other guy in. No clue what his name is but he’s big and looks like a mole.
That guy was so incredibly rude. His tone of voice was just plain mean. I knew then and there we weren’t going to purchase a car from that place. He insulted my fiancé, insulted our time, and he insulted our intelligence.
If you’re even THINKING of purchasing anything at this place, think again. On average, they have poor reviews. They seem to be rather dishonest, having their salesmen make you think things are going well, but once you get to the real folks, you realize it’s not. Do not waste your time here. Ever. A car is not worth it. They should EARN your business. This place did not earn ours, and I am so happy we didn’t give them our money.