PNC Bank

This is my branch of choice.
Always greeted walking in the door and the lines tend to be very short even during peak times.
I personally like to swing pass and grab a cup of coffee and have a few good conversations with the managers and tellers.
Just good folks.

I’m honestly glad that there’s a PNC here. Over the years, PNC and I have been through it. I first joined in college and found PNC’s policies overbearing and manipulative. And the representatives (phone support, managers, bank tellers) I dealt with were far from customer service oriented. It seemed like however, that after the economic depression when banks started going under, PNC decided to revamp itself. And it’s been a very successful transformation. The customer support both on the phone and in the banks has sky rocketed to another level. And the incentives/​program PNC offers its customers have also improved.
This particular branch is another example of PNC’s recent excellence. First of all, it’s very conveniently located next to Wegman’s, Chipotle, and Sweet Frog. I’m always at this shopping center for one reason or another. But honestly, PNC pretty much takes care of all your banking needs either online or through your apps so I hardly ever need to come to a branch. But when I do, this is certainly my branch of choice! The attitudes of the tellers are friendly and inviting. They’ve got the kind of staff that makes you want to go inside the bank more. There is a very nice woman with curly hair at the teller window. She handles my transactions quickly and efficiently every time. Then there was Scott, who switched my joint savings to a joint virtual wallet with a lot of humor and good conversation. He seemed very comfortable with us – like we were in his home instead of his office. The décor is contemporary and vibrant. There’s usually a lot of natural light shining through the bank giving off an overall positive aura.
I went through a period where I really didn’t trust banks as a whole. And I still don’t think they’re the most honest but nevertheless I enjoy being a PNC customer. It’s probably the next best thing to a credit union or keeping all of your money under the mattress :)

Walked into the PNC Bank (Woodmore Branch) to cash a PNC issued check sent to me by PNC Mortgage for over-​charging my mortgage account. At first the teller (female) informed me that I needed an account to cash the check. I informed her that a mortgage loan is an account, but she had to check with her manager. After that was cleared up, she took the check and my identification to the manager who held on to both for approximately 15 minutes as other patrons conducted various types of business transactions. Finally a Bank Manager (Male) approached the window and informed me that the check could NOT be verified. He further stated that their system was down although others were conducting business as usual. His suggestion to me was to take the check to another bank and deposit it. I felt a bit humiliate, especially when informed that he would need to call the mortgage department and speak with someone to verify the PNC issued check. I’m beyond sure that PNC doesn’t call to verify every check issued by their own bank. I was left with no alternative but to leave the bank with check in hand. Again this was beyond normal for as many transactions as I’ve done I’ve never had to have a branch manager call and personally validate a check issued by the same institution, as if he doesn’t recognize a PNC issued check