Taco Cabana

Ordered 2 grande meals to feed 40 ppl. Ordered online for ‘future’ pickup, and was contacted immediately by the staff to confirm the order and respond to my typed comments. Wow. Great start. Order was ready exactly on time, and packaged in the very couture pink Cabana bags. 1^st time visiting this location. Modern looking design. Very clean (except the floors). Friendly staff. Would have been a 5 star visit except parts of the floor were sticky, and I was not given any serving utensils. Ugh. They were supposed to be included with the order. Bummer 4÷21÷15

I strongly suggest going to any other location but this one. I noticed that the service had been really lacking lately, but I figured it may be due to the fact that I always ended up going there after a night on the town, but now I see that the standards at this location are due to the poor management.
One night I went to the location around 7 pm (way earlier than normal) and I was shocked that the wait was still a bit long. I ordered a personal nacho, paid, and kept it moving. When I arrived home I was shocked to see that I had a few chips swimming in a ton of sauce. Usually I’m cool with having more cheese than chips, but this was ridiculous! So I call up to the store to let them know the problem and the manager who claimed that her name was Maria was a complete cow to me! She basically would not listen to anything I had to say and was rude and accused me of trying to get something for free. FOR REAL?! At that point I became curt and demanded to know her manager. I contacted the corporate office and they did not contact me back, so I called back a week later and submitted a complaint online. I finally got a reply and let me say that the response was underwhelming to say the least. I felt insulted when they offered for me to get a meal for free. I did not file a complaint to get something for free– I did because Maria was beyond rude and insulting and needs to be trained on proper customer service.
Without saying, I have not taken them up on their offer and will not in the future. If I do return to Taco Cabana, it will be at the Greenville Ave. location where I’ve never experienced one problem over the many years I’ve eaten there. It is a shame to think that all of this could have been handled with the offer of remaking an order that evening.