OB-Gyn of Lancaster

I’ve been a patient here for several years, and I’ve finally made the switch to another doctor due to their terrible customer service and the way they treat their patients. It’s obvious that the doctors at this location don’t care about their patients, and are in a hurry to get them in and out. During my last annual exam, I felt as though the doctor was annoyed with me even being there, and was extremely dismissive of any concerns, and extremely judgmental. It’s an extremely unprofessional environment, in which the walls are so thin you can hear people’s conversations in the rooms next door which are extremely private. In addition, you can hear the nurses and doctors gossiping in the hallway about their coworkers and/​or patients as you’re waiting for the doctor to come in. Overall, it’s a terrible environment and their customer service is very concerning. I would definitely suggest to keep looking for another place.

I am 36 weeks pregnant and was looking to transfer to a new OB that was more supportive of a VBAC than my current provider. I called Heart of Lancaster and spoke with a nurse at The Womens Place. She was very nice, told me everything I was hoping to hear about their procedures regarding VBAC. She told me to call OBGYN of Lancaster to set up an appointment. Spoke with receptionist (?) on phone at OBGYN of Lancaster, said they could absolutely take me as a patient, and was very pleasant. Went in a week later and saw the charge nurse, went over all my medical records. We talked about my weight, my exceptional blood pressure, my healthy blood sugar levels, and she was very receptive and seemingly supportive of my goals for birth, which was primarily a VBAC. She even gave me a birth plan form to take home, fill out, and bring back to discuss with the doctor. The form was full of natural birthing options, which made me even more hopeful. Went back the very next day to see the doctor and have my gbs test. After waiting almost an HOUR after my appointment time, I was taken back by the nurse, who took my weight, BP, and urine. Got undressed and waited for the doctor.
I met with Dr Stone. She came in and was very upbeat, made some small talk, asked me how my pregnancy was going, then out of left field she says «So, you are transferring here looking for a VBAC? We actually don’t offer VBACs to women with a BMI over 40.»
I said, «are you kidding?»
She said, «no, it’s a new policy.»
I said, «That information wasn’t given to me by the hospital, your office staff, nor is it anywhere in your policies or on your website. So my only option would be to have a Csection?»
She replied, «Well we can’t force you to have a csection, but our doctors here decided it was best to not to do a VBAC on a women with a BMI over 40.» I asked why, because that’s ridiculous, and she said, «Well, we have LOST SOME PATIENTS due to uterine rupture, and we feel it was because we couldn’t get to the baby in time because of the woman’s size.»
I said, «So let me get this straight, if I just show up at Heart of Lancaster to give birth whether I’m a patient with you or not, my only option will be csection? I won’t even get the chance to labor?»
She said, «Well this isn’t in the hospital bylaws, but we are the only practice who delivers over there so yes, it would be your only option but again, we can’t force you to have a csection.»
It seemed to me they had «*just» adopted this policy, and nobody told me. Even after seeing the nurse and going over my medical records, including my BMI. Again, it is written nowhere in their paperwork or website. She said she felt bad that nobody had told me, after all the people I had spoken to. She seemed apologetic, and also a bit uncomfortable that she had to deliver the bad news. Regardless, I won’t be going back. Please be advised that if your BMI is over 40, you will not have the option to pursue a VBAC at OBGYN of Lancaster, or Heart of Lancaster. Beware.

I love OBGYN of Lancaster. Dr. Livingston did a surgical procedure for me at Heart of Lancaster. I was very comfortable letting her do the surgery. My stay at Heart of Lancaster was a good one. The nurses and nurse aides were very attentive. Dr. Livingston and Heart of Lancaster took very good care of me.

No one greets you by name here. Office people are sometimes friendly but mostly can be mean and bitchy. They seem to forget that pregnancycan be a difficult time and almost give you an attitude when you come in, when in reality they should be lucky for your business. You would think after your 4^th or 5^th visit they would welcome you a little bit nicer. Doctors are generally ok, one time I was turend away because the Doctor was running so late, and then when I called to say one time I needed to reschedule they give me an attitude! Wlll you know what Pregnanct women should be treated nicer and with better service because this is the most important time in their lives, it should not be treated like they are responsible for being treated well here.

I’ve been a patient here for over 3 years, and the service has gotten worse each visit. Every appointment I end up waiting in the reception area for atleast 30 minutes past my scheduled appointment. I always schedule to have my appointments begin within an hour or two of the practice opening, so there really shouldn’t be a 30+ minute wait for my scheduled appointment. On one occasion, I was taken back to the exam room and was left waiting for over 60 minutes! Completely unacceptable.
My most recent visit was worst of all. The practitioner was very short with me and brushed my questions off. Most likely because of her rushing through my appointment (she of course started over 45 minutes late) and not paying attention, she called in an incorrect prescription for me. This was after I specifically told her the exact name of the generic medication — the same one she had been prescribing me for over 2 years — that I’d like to continue taking, to which she agreed.
I called and spoke to the office manager after I received a $ 200 bill for this incorrect medication. The manager seemed to care even less than the practitioner that a mistake had been made on their part! I asked for them to fix their mistake and either pay for the medication (to which they could happily have then, as I wasn’t about to start taking some new pills I knew nothing about) or call the mail-​order pharmacy and fix the issue. The manager said she’d look into the issue and call me back in a day or two. Now here I am over a month later, with a $ 200 bill to pay, and still haven’t heard anything back.
Definitely would not recommend this practice. I’ll be taking my money elsewhere to a practice that actually cares about and pays attention to their patients.

Do not expect to get in and out of this place in a timely fashion or plan anything immediately afterwards. After waiting for a half hour, I went up to the receptionist to see what the hold up was. She told me another fifteen minutes. A lie. An afternoon was wasted sitting in the waiting room watching people come in after me and leave before I even got close to being called next.
While this is only my second visit, for an annual exam both visits have had much longer waits than time with the doctor. Maybe they treat you differently if you’re pregnant. Either way, they really need to work on their time management and communication to let patients know if there is going to be a wait

I attended my first appointment today in the Lancaster office. I am a new patient and my visit left something to be desired. I arrived at approximately 10:20 for a 10:30 appt, as instructed by the office staff. I had also completed the new patient paperwork prior to the visit and presented it as soon as I arrived. When I arrived, the waiting room was empty. After I settled in to wait to be called, multiple women entered and were all seen ahead of me. I even heard a woman check in for an 11:15 appt who was seen prior to me. Granted, she may have been seeing a different doctor but I was just about to approach the receptionist at 11 when I was called in. Mind you, there is a sign in the waiting room that states if you are waiting for 20 minutes, to make your presence known again with receptionist.
Once in the exam room, the nurse/physician’s assistant who took my vitals was less than friendly and seemed to just be going through the motions. I then waited for more than 10 minutes for the doctor. I am optimistic that this is because she was providing excellent medical care to another patient in an adjacent room who required extra TLC. My actual exam with the physician, who shall remain nameless, was quick but hopefully thorough. Maybe because I was/​am not experiencing any difficulties requiring extensive time? To be fair, my questions were answered politely.
My advice for this practice would be to invest in white noise machines, as I could hear the exam occurring in the adjacent room. I am looking forward to my next visit, hoping that I can write a more positive review!

My wife sees Dr. Jill Satorie and I had occasion to go along on a visit for moral support during a procedure. I was impressed with Dr. Satorie’s connection with her patient. Her skill, professionalism and attention to detail is what any patient would ask for. Since I’m not a patient I can’t really comment in depth other than to reiterate what I’ve said and add this, having gone along with my wife to visits at other GYN appointments I’m very glad my wife has found Dr. Satorie and OB-​GYN of Lancaster. They’re taking better care of her than any of the other doctors she’s seen previously. I would highly recommend Dr. Satorie and OB-​GYN of Lancaster.

I’m basing my low ratings on recent experiences as a lot has changed in the 25 years I’ve been a patient and not for the better.
First off a lot of my favorite doctors, the ones that delivered my children and saw year after year have left. Yes, that’s bound to happen, but it seemed to happen all at once and there must be a reason why.
One of the most drastic changes they made is switching births from Women’s and Babies to The Heart of Lancaster. With this switch also means that all their testing, procedures, etc. are also done at the Heart of Lancaster — a hospital I feel is subpar compared to the size, locations, convenience, and number of services offered by Lancaster General. Sometimes bigger is better and in the case of these two hospitals and services Lancaster General is the better choice but you won’t get to use them here.
In the past years they also moved from familiar, convenient locations to off the beaten trail areas. Gone is the original location on Columbia Ave, as well as the one at the Health Campus, although they do have an office on Noll Dr but not all of the doctors will see patients there. Lititz and Elizabethtown is also out of the way for me but every time I schedule an appt I end up at one of those two because my doctor won’t step foot in the Lancaster location.
The biggest and most important piece of advice I can offer a newbie is to BUY A CALENDAR. YOUR care will be in YOUR hands with this practice. YOU must remember to call them yearly for a mammogram order or to schedule a pap, YOU must call them for test results (bad ones also!), everything is on YOU! I have experienced this first hand with some rather potentially serious health issues that I was the one following up, demanding repeat testings’, researching, and finally seeking the opinion of another health care professional because frankly I felt like my situation fell through the cracks.
Also be prepared for cut corners, annuals that don’t include paps, test results that they can easily give you over the phone but try to squeeze another copay out of you, and miscoding billing.
I hate to say it but OGYN is no longer Lancaster’s go-​to for feminine care.

I have not been to the one in Lancaster, but i go to the one in Litiz. I love this place. I moved here and was having a difficult time finding an OB I liked. This office is clean and very friendly staff. They are patient and take the time to explain things to you. They even believe that the ultrasounds are supposed to be important and any family member can come, even children. I did have to wait almost 2 hours for my doctor, but I wont complain much because there was an emergency and i normally dont wait that long.

multiple offices (none of which is on Good Drive as listed on this site). I have been to Noll Drive and Highlands Drive and found the office staff more friendly, knowledgeable and helpful at Highlands Drive (that, in addition to Noll Drive being farther from my home means I avoid the Noll Drive office whenever possible).
All the midwives or doctors I have seen I would see again (although I have only seen Dr. Livingston and none of the other docs).
Some of the midwives I found to mesh more with my personality and had a better «bedside manner»: when I was pregnant with my son, the midwife at the first appt I had (at about 8 weeks along) said the cervix was closed and that was all she could tell at that point… which logically at 8 weeks pregnant there isn’t a whole lot you can do but any woman who just found out she is pregnant wants to be reassured that everything is okay. When I told her I was just worried, she basically told me she couldn’t tell me if the baby was okay or not okay. George (the «bearded midwife») whom I later saw was much more understanding when they couldn’t hear a HB at my 12 week appt, and asked me what he could do to reduce my anxiety, offering to bring me back 2 weeks later (rather than the prescribed 4 weeks) or to do an ultrasound. I came in a few days later for an ultrasound and could see the little one moving around, which definitely took away my anxiety. (not sure why the first midwife didn’t offer me that when I told her I was worried. Maybe it was because I said I was confident of my LMP and they just used my information to come up with a due date rather than doing an ultrasound? Or maybe she’s just very clinical and used to worried new moms and was just brushing it off… I’m not sure). Even after that, though, if I had to schedule an appt with her I would have. I just didn’t find her as friendly and easy to talk to as the others.
Also– I basically had to convince the midwife on call the night I went into labor (not the same one from my 8 week appt, this was one I had seen before and have seen since) that it was progressing quickly. Both my husband and I were told «most first labors take about 20 hours» (not sure where that number came from… had never heard it until then) and I could continue to labor at home because I could talk through my contractions (apparently the fact that I was having contractions 5 min apart for an hour wasn’t enough, nor when I called back an hour later and said they were now 3 min apart and more intense). I was finally told I could come in and get «checked out» if I wanted to. I was so convinced that I was a crazy first time mom who was going to be sent home for not being far enough along that we actually left our bags in the car. Well, my son was born less than 3 hours later (and only after about 7 hours of total labor) so my husband didn’t even get to go back and get our bags until well after delivery was over! Again, probably stemmed from the fact that they are used to getting women calling and freaking out about contractions.
No issues with delivery at the Women’s Place. Very nice room, good attention (maybe because not as crowded as some other birthing locations?). The whirlpool tubs looked great, although I was so far along (as I mentioned earlier) that by the time I got there to deliver my child I wasn’t able to use it for laboring. Also got a call around my son’s b-​day from the lactation consultant asking how things had been going and how we were all doing. Thought that was nice.
Will continue to go their for future appointments and for any other children we have. Overall very satisfied with the professionalism of the midwives and staff. I also like that the Highlands Drive office is right across from Women’s Place, very convenient.

for a plethora of reasons (and every woman knows what i’m talking about) going to the obgyn is not the highlight of the year. ob-​gyn of lancaster has a large staff and my experiences here have varied.
pros: equidistant between my house and work.
friendly and knowledgeable nurses/​doctors.
cons: i have been here for 3 appointments, none of which were on time. first two i waited about 15 minutes after my scheduled time (no big deal) but the third appointment i waited for 1 hour and 30 minutes past my appointment time to actually see the doctor. i did not reschedule because i really wanted to get my procedure over with. however, i do feel that the office staff should have at least called and notified me when they realized the doctor was that far behind (they said she had emergency appointments in the morning and my appointment was at 4:15 pm — plenty of time for them to call).
front office staff have not been very friendly either.
even though there is a lot that i don’t like about this place i am going to stick it out here for a bit because it does seem like one of the best options in the area.