Security Self Storage

Do not come to this place!!! Worst storage company ever! The red head here is so rude to all of her customers!!! Their manager never calls you back. They gave me an invalid contract. Gave me one price and charged me another and with contract in hand they would not change it. They are way over priced!!! DO NOT PUT YOUR THINGS HERE!!!
They make up rules as they see fit and do not notify people of them at all. Apparently there is a rule that after 6 days past due, you cannot drive back to your space. I just needed to put a couple boxes in. I asked them to show me where it said this in their contract and after multiple rude comments from the nasty red head, she printed out the contract and could not find this rule nor is it listed on their property or website. She proceeds to tell me, well you can walk back. This place and their associates are a joke.
After telling her that I’ve accessed my unit more than six days past due before, she threatened to call the cops on me and called her manager. While talking to her manager she said should I call the cops? I’m assuming he asked why. She says «cause she’s black and has braids.» I have reported this place to the bbb and multiple news stations. These people should lose their business license. They are a racist, shady business.

Terrible management and extremely poor customer service. The worst of the worst is the assistant manager, named Muncie who is a vile, mean-​termpered older woman who snaps and yells at customers, and refuses to discuss billing issues or any other problems in a reasonable manner.
If you must spend money on a self-​storage unit, find someplace else that is a more reputable business. You won’t find any good refernces on Security Self Storage, because they aren’t any.

I know, most people don’t take the time to review a storage place. To be honest, I wouldn’t have either… if I hadn’t had such an awful experience.
Renting the place was fine. The woman was chatty, and it took way longer than it needed to, but she upsold me to the special lock and insurance (I’m renting it for my mother, so using our joint card. I knew she’d want her stuff insured), but no big deal. I ask her if I can sign up for auto pay. She says sure. Done.
Then a week ago, I get a message on my cell. «Just a courtesy call from Security Self Storage.» I call back right away. No answer. I wait a few more minutes, and call back, leaving a message with my name and number (twice; at the beginning and end… always). I was afraid there had been a break in, or a flood, or who knows! Never got a call back, so I assumed they had just been calling to make sure I was happy and satisfied with my rental.
Fast forward to today. I get a note in the mail (my first communication with them; I haven’t gotten a bill or anything, which made sense, since I thought I’d agreed to automatic pay). Apparently, I didn’t come in and have them run my card last month, so now I owed the monthly amount… plus a late fee. Of course, I called them right away.
The woman tells me there is no note for autopay in my file. I tell her that myself, and m witness, both remember us discussing autopay and asking for it, as well as giving her my card. She says no. I then explain that if somehow, magically my file got unmarked as autopay, how the heck was I supposed to know when to pay if I didn’t get a bill. Apparently, they don’t send bills, unless you specially request one, for a small fee of $ 1. You’re just supposed to know to come in a pay. Magically. And if you told her you wanted to auto pay, they don’t give you the option to purchase the bill in the mail, meaning that there is literally no possible way that I would have know I needed to come by and pay. None. And apparently, this is all my fault.
When I asked why she never called back, she explained that their machine often makes their messages static, so she never got my message. When I repeat this later so she knows what I’ll be telling corporate and phrase it as such: «so, you say that your machine tends to mess up messages, meaning that you are unable to call people back» she tells me she never said that. Apparently, it was just *my* message it magically garbled.
We go around in circles. I tell her that i plan to report these shady billing and fee adding practices to the Better Business Bureau, and that I plan to pull my customership as soon as I feasibly can. Not only does she not care; she gives me some list about needing to sweep when I do. Clearly, isn’t interested in having me as a customer. Finally, I bid her adieu and hang up.
SHE CALLS ME BACK. I kid you not. Apparently, now she remembers me. Apparently, we’d talked about auto pay, and how I wanted that, but she never had me sign the magic form (lots of magic going on). By the time she realized this, we had left.
Hypothetically, fine. This COULD have happened. But if you know that someone wants auto pay, and likely thinks they signed up for it, AND you never mentioned that they won’t get bills AND you didn’t offer then the $ 1 bills option AND you have all their contact info in a file in front of you, wouldn’t you call/​email/​snail mail them to let them know that their auto pay didn’t happen? Or SOMETHING?
Not if you’re Margie.
I don’t know if these shady practices are her idea, or come down from corporate, but I honestly can’t remember the last time I was so angry and frustrated about having been jerked around by a business.