Play It Again Sam

I’ve been a customer for almost three years now. Bernie, Jason and the crew do an amazing job every time I need to get something back to spec/​repaired. I’ve taken my KLH 5’s, Sansui 9500 and just recently my Sansui Eight. They brought it back to spec it and the sound is outstanding. Always fun to chat about audio or life in general. Lots of eye candy and if your looking for vinyl records they have it, turntables they got you covered.

Okay, I have frequented PIAS in Lakewood a lot over the past 2 years and spend t a lot of money. I thought that the owner Bernie, was upstanding.
I purchased speakers, record players, and other things from them totaling over $ 1000 dollars.
Recently I had my Thorens TD 165 turntable tuned up and grounded for a tune of 130 dollars. The needle was in Good Shape and did not need replacement. Believe, me Bernie would have replaced if he had a good cause.
I took the TT home, and two weeks later there seemed to be a problem with the anti skate and weight. I took the TT back to PIAS because they cover their work for 1 year.
Bernie took the needle off the cartridge and put it under the microscope after fiddling to get a it to stand up.
Bernie lowers the microscope and I watch him set the scope directly down on the needle and it bends. He then proceeds to tell me that there is some dust/​dirt on it and also it is severely bent!!!
I told Bernie that he just pinched it with the microscope and now it is at a right angle. The owner states that no he didn’t and that was the way it was. I was shocked, and my jaw just about hit the counter. I tried to get my point across that he bent it and he would not back down. He attempted to bend it back but it only made it worse.
Bernie then tells, to that «it should work and let me know». I left PIAS’s in total shock. No apology, not ownership to the mistake he made. I left with my TT knowing that I will have to spend another 150 to 250 to replace the mistake he made.
Save yourself the trouble and don’t go there. There are other repair places that have integrity.
Go to RAM Electronics: 1898 W 25^th St, Cleveland, OH 44 113
(216) 241‑0107. The place is a little cluttered but at least rick is hones.
Go to Wooster Vintage Audio: 3200 East Lincoln Way
Wooster, Ohio 44 691
Phone (330) 749‑6400
This sucks, I feel bad to write this because of my history with PIAS but I am still in disbelief.

This place has a lot of good vintage audio gear. Quite the selection. The guys here really know their stuff, and are very helpful and honest. I definitely recommend coming here if your looking to get some gear. They also have a lot of pretty good quality used records.

Very cool place in Lakewood with oodles of vintage audio gear. From recording to playback, if you can’t find it here, it might not exist. I mean, they have 8-​track players, for crying out loud. Keep in mind that this is a vintage place; you may not find vinyl players made in the last ten years here. But… maybe that’s not such a bad thing?