Pine Belt Chevrolet of Lakewood

No. I’m not giving away stars for a Chevy dealer service department. They earned this one. I rolled right into the service bay. Was greeted by the attendant immediately and checked in to their system. I get notified that Andy will be taking care of me while my Chevy Volt gets service. Since Andy was attending to someone already, I was told to have a seat at the waiting area. Andy shows up soon with paperwork, I didn’t have to go to his cubicle, he went to see me. He checks the system for any manufacturer recalls and estimates that the service department will be working on it for several hours. He tells me that he will arrange for a rental car. I get rental car. I get call that my car is done. I drive home. No trauma, no arguing, no complications, no attitude. Just excellent service experience with Pine Belt and Andy. How good was the experience? Well, Andy was as professional and courteous as service managers at a premium German dealership that I also deal with, if not more so.

It’s just amazing how my earlier posting here disappeared! My purchase of a car from Pine Belt Chevy went smoothly at first but became a problem when a dealer installed item was missing. It was like pulling teeth to get my item. Poor follow-​up from the sales staff!!!

Mike Melendy worked tirelessly trying to find the truck I wanted. Well he succeeded. Not only did he get me the truck i asked for but also gave me a deal that no one could match. This is my third vehicle bought at Pine Belt and all were from Mike. Please give them and him a chance when looking to get your next chevy.

Picked up my car yesterday from the dealership. Although I have not had a chance to test the repair, because I have to wait for the next rainfall, the service department did have it back to me by Wednesday, Sept. 3^rd, as discussed between the service manager and myself, and it did not stink or appear to have any flooding on the inside.

We lease our Chevy equinox. And are very happy with the service from the dealership
I do wish they would offer the same as most of the other dealerships in the area in the way of free oil changes and availability of loaner cars when your purchase a vehicle from them

Great experience here with my girlfriend and her mom. The salesman Ryan Concord was really good at explaining different features of the vehicles in question and was able to help my girflfriend stick to her budget with the vehicle. Ryan was never pushy and made us feel extremely comfortable in the dealership,
We ended up leaving in a new car that everyone was happy and comfortable with.

Bought my first new car from here back in 2005. The car ran great. The salesman was great other than broken promises… After buying this car late at night before closing I was told the gas ran out and to come back next week to fill up my tank. For my inconvenience he then told me that I can come back twice and got the sales manager involved and he agreed. So after leaving the place with a nice new car I had to run to the gas station quick to fill up. The next week I came back to fill it up and I was told the guy who sold me the car was fired and the sales manager from that same night said he didn’t even know me. Needless to say I never got one fill up that was promised let alone two. The car lasted me until i traded it in 2 years ago with no problems. I guess its a typical car salesman but Pine belt never stood by their word even though this guy was no longer there.

Purchased a new car from them around a month ago and had about as pleasant of an experience as I think you can when buying a new car (don’t you always feel like you need a cold shower afterwards?). They were polite, friendly, etc. Got the call late last week that my plates were and I showed up this morning at 8:30 to pick them up and the desk was closed. The guys that were there literally jumped over the counter to help me out and when the filing cabinet was locked, called the person at home to find out where the key was kept. I’m impressed. They even offered to put the plates on for me but I was running late for work. Thanks for going out of your way for me.