Dutch Dry Cleaners

Is there a zero star in Unilocal?If there is zero (0), please change my ratings to zero. I had my pants altered and they have incosistent pricing infornation! I ended up paying more!!! Quality-​no good!

I’m only giving this place one star because I cannot give zero. I will never bring any of my clothes here ever again. I brought in a jacket that only had one small brown wax stain, I came to pick it up and there was pink splatter all over the sleeves of my jacket. The girl told me she didn’t know where it came from, said they will clean it again, I came back and my jacket is ruined, pink stains still there, along with my original stain. I also left a pair of pants for them. The pants are still dirty on the bottom. The girl’s excuse was that they were really dirty to begin with. I’m sorry but I’m paying for a service for you to clean my items, so I’m confused as to why you weren’t able to. The girl did not seem knowledgable in garments and did not care at all about my items being ruined. Worst dry cleaning experience I’ve experienced in my entire life.

DO NOT USE THIS PLACE.
I took in serveral pieces of clothing for alerations and dry cleaning. Under their instruction, I was told to leave a «sample» pair of pants as a guide for my alternations. I hesitated because the «sample» I has was a brand new pair of pricey pants. but they insisted.
When I went to pick up my items, my sample was missing. The girl at the front, who lacks any customer services, admitted to loosing my pants and asked for a couple of days to locate them.
I went back days later, and the same girl tried to say that they did not loose them, that they had been returned, despite she said they lost them to my face days before. After going back and fourth, She again admitted that the pants were lost.
All she could say was to come back when the manager was there.
I went back several times and of course he was never there. After hounding the woman up front. I was able to speak to the owner over the phone. Again he also asked me to allow them time to find them.
THEY REFUSED TO PAY FOR THE LOST PAIR OF PANTS.
This was never resolved despite my providing my cell number to the manager as he promised me to contact me.

The owner AJAY SHAW and Dutch cleaners are liars and a crooks. I was quoted the price of 48.00 by an employee for alterations. Came back to pick them up and was given the price of 80.00. The other employee helping me said the price i was given was wrong and the owner said to give me this price. Keep in mind this was after the fact my alterations were complete. No one called me to alert me to the price change or give me a choice whether or not authorize the alterations. I was told either pay the amount or leave my garments. The thought of just taking my garments and walking out did cross my mind. by seeing how i am not a thief and the employee was a rather large enough woman to take me down, i didnt. I will be contacting my lawyer, the BBB and consumer affairs in an attempt to slap any fines or citations on this location. The service he is HORRID. AVOID AT ALLLL COSTS

Do not take leather products here. The owner has no idea what customer service is or how to treat people when he ruins their personal things.
I took my leather $ 400 purse to a dry cleaner by my house because there was a wine stain on the bottom of it (yeah this sounds waspy already huh?) in Bixby Knolls. Turns out that location closed a week after I dropped off my purse without notice! AJ, the owner of Dutch took the inventory from them. His number was listed on the door for picking up left articles. I called asking for my purse. which I was originally told would be one week, it was already two. They said come to Dutch Cleaners to pick it up.
I show up, they can’t find my purse. He says he’ll call me when he locates it as he has a lot of their inventory. Understandable. No call back though.
I called again and asked about my purse. He said he found it and I can go get it. I go get it. He can’t get a hold of the «leather cleaning company» that is cleaning it and he still doesn’t have it. Already a month out wishing I never dropped it at the dry cleaner I have NEVER used for leather.
Five weeks out, I CALL AGAIN, THANKS FOR CALLING ME BACK AJ (not). They officially have it. More like they never sent it to the cleaners in the first place and he scrambled to find it in a heap somewhere and send it to a shotty company.
I go to pick it up (fourth time I have been to this stupid cleaners) and check out the photos of what he tried to hand me back.
There were iron markings, the stain had mysteriously traveled further up the sides of my purse and the purse was a crumpled mess!
I was baffled he thought he could ask me to pay for it none the less him not be responsible for ruining it! He said it wasn’t his leather company and he isn’t responsible for it. I said ok, I want someone to pay for a replacement and I want the company’s contact info and the previous owner of the other dry cleaners info since it was «his» company. AJ refused to give it to me. I don’t understand if you aren’t to blame for something and you don’t normally use that leather company why on earth you won’t give me their details???
I finally got hung up on after calling him asking for the name and contact again and he refused. I think his company he sent it out, screwed it up and he didn’t want to fess up to it.
If I had time to kill I would be filling a small claims against this dirtbag.
My normal drycleaner, Sang Q in Bixby is awesome. If they accidentally mess something up, they reimburse or give us dry cleaning credit for the value of the item. Totally legit business.
AJ at Dutch Cleaners is horrible. None the less his place is filthy. I am surprised so many LBPD get there uniforms done here when this guy is so sheisty!

Always on time, friendly, helpful.

they do a good job with vintage