We always order our birthday cakes from here. We’ve never had an issue. However, today we did. We ordered a strawberry blizzard cheesecake and after cutting into the cake we realized it was just regular ice cream cake with strawberries on top. A strawberry-not-cheesecake. Lol. When we called Megan handled the situation. She called her manager and the owner and apologized and said if we bring the cake back we would get a refund. We brought the cake back and Megan was awesome. She was so nice and apologetic about the issue. She asked us to come back again and we said we would. Awesome job Megan!
Melinda C.
Place rating: 2 Lakewood, OH
I went there tonight and paid for extra toppings; however, extra toppings were not mixed into my blizzard. I told the employee that she could just give me a side instead of making me another. The manager, I assume, came up and refused to give me a side. I asked if she was willing to lose a customer for .79 and she went on about how there were certain measurements. I live very close to Dairy Queen and usually have excellent customer service but I felt like they were treating me like a liar. I know the difference between extra and normal blizzard because I have them at least once a week. Obviously not the end of the world but I still believe that paying .79 for extra toppings and not receiving it isn’t right. Worst is that I received poor customer service by the manager.
Hannah B.
Place rating: 5 Lakewood, OH
I will admit that my review may be coming through rose colored glasses as my first just ever was at Dairy Queen but hear me out. This DQ has been in Lakewood for longer than I’ve been alive, so over a quarter century. It is a landmark for some. It is a typical DQ, no frills in the way of burgers and fries but they do have hotdogs and ice cream which is what I go there for. The staff is mostly friendly teenagers who are making some spending money which is appreciate since that’s what I did in high school too. I think what I really love about this place is its consultancy. I will always get a good blizzard or shake or cone from a smiling teenager. I’ve been coming here since before I can remember and it’s always been that way. If you want a burger there’s a McDonald’s down the road. If you want service with a smile and the type of tasty treat that only Dairy Queen can provide than stop in here.
Chas M.
Place rating: 4 Cleveland, OH
Kids that work there are always nice. They take coupons of all sorts and my kid likes it as a special treat. With they had more blizzard options as the usual ones that I had through the 80s and 90s. Maybe try say, oh… Gravy flavored? Ham flavored? OH… I got it! Malt Liquor flavored!
Murray R.
Place rating: 2 Cleveland, OH
Went last night. They Orange Julius game tight, but no hamburgers? Apparently, they are not a full Brazier’s, so no meat. They did have a dog treat for Roxy, but still. No burger action? Why are you even here? I think I’d get more to eat from a Fotomat. If they aren’t gonna make burgers, then raze this dump and put up some public art. Eyesore.
Aries L.
Place rating: 1 Lakewood, OH
Yeah, it was okay… just like store bought ice cream to me. Maybe I am super spoiled by another ice cream place(ahem…Cold Stone) but I really don’t see myself going back there. Oh I forgot, I also ordered a hot dog from there and I don’t know if I was tripping but it was kind of slimy(if that’s the right word for it lol). Just didn’t like it at all.
Rachel B.
Place rating: 5 Lakewood, OH
Detroit Ave Dairy Queen FTW! I celebrate my 200th review by celebrating something I enjoy almost as much as pizza: ice cream. Specifically, blizzards. And let me tell you, there was nothing I wanted more at 9:30 last night than a chocolate blizzard with Heath bar. And I got it! Oh, Dairy Queen. You always come through when I need you. It had been a full year since my last blizzard. I was almost greedy and got a medium, but the small was more than enough. A weird surprise: they now have a «mini» size. Not that I would ever order a mini. No matter how much time goes by between visits to a DQ, I never forget how frickin’ delicious it is!!! Once a summer just about does it, though, and now I can go on living my life without this obsession hanging over my head.
Mike B.
Place rating: 5 Columbus, OH
Really, no reviews yet??? This DQ is a staple of Lakewood’s heritage. It’s always staffed by high school aged girls, and has the tiniest width drive thru in the world. But it’s standards are up to par as a chain. The staff is friendly and fast, the product consistent and good. If you’re just not in the mood to spend $ 20 on ice cream at Malley’s, then this is a great stop on a summer day.