Peck & Weis

We had our A/​C serviced by Steve this morning. He was on time, courteous and knowledgable. I trust these folks and highly recommend them.

Class Act! Heat went out on Sunday — I was their 2^nd call. Tech showed up — slipped on his plastic booties over his boots! — nice touch! Diagnosed the problem to be a circuit board — WOW — still under warranty — but I still had to pay for labor and extra for Sunday rates!
Turns out that they did not have my type of circuit board in stock. The only place that had it was an hour away and they made a special trip on Monday to get it! Diane called to let me know the part was in and I scheduled the time to install it.
I was not the happiest camper but Diane explained everything to me, calmed me down and was very professional, courteous and knowledgeable. She told me what I needed to hear — not what I wanted to hear!
I was so impressed I called Tom, her boss, to let him know she is what customer service was all about! I even had them service the furnace and a boiler I had. The tech explained how everything worked and walked us through everything he did.
So now we are warm and happy, happy, happy! You have our highest recommendations!!!
Thanks Diane, Tom and service tech Dave

They came four years ago in winter and installed a new furnace and it was friendly fast service at a time when we really needed heat. However, here are my experiences in the past two years.
We had a busted pipe in a downstairs bath in the spring. Based on the HVAC service we had in the past, I thought we’d give their plumbing a try. BIG MISTAKE. The busted pipe in the bathroom could be seen in the basement. In order to access the break, the fridge needed to be moved in the kitchen. Seemed like a really easy fix since he’d have direct access to the pipe. The plumber they sent was not in mood to move the fridge to get to the pipe, hung out for a bit and then left. They charged me over $ 100 for a service call for someone who did nothing. I just paid the bill without saying anything and had to hire another plumber to come out to do the repair.
This summer we and called for AC cleaning and service. There was a problem with one unit that required additional work. When I called to pay the $ 1200 bill, I told the woman in the office the unit had not been cleaned as it was suppose to be. It still had a couple of inches of maple tree seeds at the bottom, which certainly hadn’t happened in a month. She told me it had been a month and that was too long to send someone back out, but she would check with the owner and call me back. That never happened. What also was bothersome was the young tech on personal calls just hanging out next to my AC units. At $ 96 an hour for labor, make calls on your own dime.
The last two experience are also marred by a piece we had fabricated by them last summer which took way longer than told and was only completed when I called and spoke to, who I can only assumed is the same witchy woman in my last encounter, the office. We have always paid our bills on time and have spent over $ 5,000 with them. I’m certain this must seem like a pittance to them, but certainly their are other companies out there to choose.

Our furnace died the day before New Year’s Eve. We called our furnace company we had used for years to be told we had to wait 4 days because of the holiday. It’s. –1 degrees. I went to Walmart to buy space heaters and shared with the cashier my ordeal of no heat. Another customer overheard the conversation and said call, Peck & Weis, they are reliable, honest, quick and do great work. He shared that he had recently used them and was surprised at how reasonable and good they were with options. I called and am so happy I did.
Within less than 24 hours I have a great new furnace and a fair price. They actually quoted us less than the company we had used many years and now will never call on again.
Thank you Peck & Weis for responding so quickly and helping us ring in a WARM New Year! I will recommend you over and over. Everyone we dealt with was great!