Elite Cleaners

Terrible customer service. They do terrible job on dry cleaning, I am assuming that they were not cleaning, they were just ironing and giving my clothes back because there was always stains after this guys cleaned our clothes. Stay away from these guys, they are terrible

I am personally surprised by some of the negative reviews for Elite Cleaners. I have been using them for years and have always been treated with nothing but respect! I remember when I first starting using them, we had some issues with my pants either being creased or not creased incorrectly. Luis was very apologetic and made sure it got fixed right away! That type of attentiveness has continually earned my repeat business. Their turn around it quick, my clothes turn out great and they don’t give me a hard time about using my coupons! (I spend a small fortune on dry cleaning.) I am sorry to hear that others have had bad experiences, but I would definitely recommend them!

I just happened into this Dry Cleaners as it is easy for me to get to because it’s in a good location and I couldn’t be more pleased! The service was excellent and my clothes were received in just 2 days and they were cleaned and pressed perfectly! The prices were also lower than any of the other places around! This is the place to go in Lake Forest!

I have been using Elite Dry cleaning for years and this place is awesome. The quality of the cleaning is great, the service is excellent and the cost is very reasonable. Luis is both friendly and always willing to accommodate your needs. The service is fast and efficient and the turnaround time for your clothes is also very good.
I would recommend trying this business soon and I promise you will be pleased!

My parents, husband, and I have been coming here for over 15 years. I’m so confused by all the negative reviews– Luis has ALWAYS been so friendly and helpful. He has often gone out of his way to make sure an item will be ready if I’m in time crunch. I’ve since moved to Ladera Ranch and still drive to Elite because I can’t find another dry cleaner with as fair prices or fast service.

Worst dry clean ever! Don’t go
Here! Customer service is appalling! And rude! The guy at counter has the worst etiquette

I have been going to Elite Cleaners for years and really loved Dan and Luis. They were always very kind, welcoming, and my clothes were always in great condition when I got them back. Recently I took them a new jacket to clean and after being told it wasn’t done, they eventually let me know they had lost it and would mail me a check to reimburse me for the loss. I proceeded to repurchase the jacket but never received the check. Eventually I was told they found the jacket and I should return the new one… which I told them was not acceptable and they needed to pay. Since then I have called and left messages approximately 6 times with Luis telling me I would get a call back from Dan which has not happened. It is unacceptable to treat loyal, repeat customers like this. Everyone works hard for their income — so for them to take advantage of their customers and avoid the situation is completely unacceptable. Unfortunately, I would no longer recommend going to Elite Cleaners knowing that they are not loyal to their customers and become shady in times when there are issues.

Customer service is horrible and Luis is rude and condescending especially when asked to explain the welcome letter from the owner. I wonder if the owner will ever know that a customer left with over $ 100 dollars worth of dry cleaning and laundry in need of servicing? I would rather pay more money to someone else than use this dry cleaner ever again.

I’ve took all my dry cleaning to Elite Cleaners for several years, until we moved away. They were polite and did a great job.

As i read some of the ***** ones, I can’t seem to understand why. Luis might know your name, but he is one of the most unfriendly demeaning people I have met in retail. Not only does he condescend when you ask a? or need an answer which, by the way he really doesn’t answer I would never have a person of such low customer service meet my customers that way. Kudos to the ones that think he walks on water but for me, he needs a course in customer service.

This cleaners is excellent. I have been using for eight years and have never had anything ruined or lost.
Luis is always very pleasant.
I moved to Mission Viejo and still drive here; mainly because of price. There is no other cleaners who does anything more for me and they are all much more expensive.

Terrible customer service. Can you believe this cleaners also rents out uhaul trucks? Not kidding! So i get referred here for a truck and the manager Luis (he would not give me his last name) is extremely rude and unprofessional, can tell he hates his job. Then Tells me i have to show proof of insurance or i have to pay $ 10 more dollars. I say i have insurance but proof not with me and i don’t want their insurance. He says i cannot rent the truck unless i buy his insurance. I say ok how about i pay the $ 10 now and bring back proof of my insurance. He says no i can’t do that. Why? After again saying i can’t with no reason given, he says well then you have already used the insurance. huh? i don’t think he knows how insurance works! if i bring the truck back with no damage and show proof of my insurance, how have i already used his insurance??? I don’t say that to him because he would not have gotten it. i tell him i think thats a rackett. I have rented lots of cars and a few uhauls as well and never had to show proof of insurance, i don’t bother to say all that either because again he does not seem too bright.
(It is the principle and the fact that he is so rude about it) he says fine i am not renting you the truck! I say ok ill pay the $ 10 lets get on with it and he says no! I ask him what is the owner’s name. Owner’s name? He asks twice. What do you think i am? I say are you the owner? He says i am the manager. ??? His english is bad so i think he does not know what owner means. I told him i am going to complain about him and he says very sarcastically, yeah to the «owner «and does the air quote thing! What??? So i leave with no truck. I go to a real uhaul place and get a truck, the employee is friendly and guess what? He does not ask me for proof of my insurance when i decline their insurance! I see from another bad review of this place that luis has been there a long time. He would be fired if i was the owner. Yes «owner» luis, look it up!!!

I love this cleaners. They’ve held onto several items of mine sometimes, for years at a time. They’ve never lost any of my belts or accessories — which was devastating when it happened to me at other cleaners — and I even trusted them enough to leave my wedding gown in their care. For a woman, this is the ultimate vote of confidence. I highly recommend Elite Cleaners; I will take my garments to no one but them.

This cleaner is just so-​so. Their customer service is horrible and so the whole experience is poor. The staff is nice but totally clueless when asking questions or engaging in conversation. Further, they are condescending and make you feel like asking questions is not part of their job. The owner isn’t much better. About one year ago, they ruined a shirt and he would not own the problem. Calls for him were unreturned. As a result, I stopped going there cold turkey. After they relocated to their current location, I decided to give them another shot. After this most recent bad experience, I am not sure I will give them any new business.
One more thing — they are very stingy with the coupons. If you don’t have or have an expired one, they will not honor it… no matter what.
Better to go to another dry cleaner…
My one-​star rating is generous.

This place is a run of the mill dry cleaner. Every time I go here I’m greeted with a smile and FAST service, which is great since I always stop by after a long day of work. I have dropped many skirts, shirts, blouses, dresses and some suits off here and I’ve never had a problem. The prices are the cheapest I can find in LF and my clothes never come out shiny like at some other places.

We’ve been going here for 20 years. No complaints. Good work. good prices and friendly people. Businesses come and go in this center and Dan and Elite Cleaners have been a stable and dedicated business. Like at Cheers, Luis knows your name.

crap service !! They ruined my 2 Tommy Bahama dress shirts and they wont let you talk to the owner. Louis is very rude.

WARNING!!! DON’T USE THEM. Three weeks ago they ruined 6 out 8 shirts and the owner will not respond. They have a «F» rating with the BBB (Better Business Bureau). Up until 3 weeks ago I was a loyal customer.
They don’t deserve any stars at all.

I have never been so disappointed in a local business. I am waiting for a phone call from the owner… something I’m not sure I’ll get.
(Updated 5÷14÷2013 — the owner never called me back even after multiple attempts to reach him — it’s been how many years since I wrote the review? Yeah… Instead he ignored my calls and sent me a postcard for 50% off my next order. YEAH, right. We are never going there again.)
This dry cleaner has a manager, Luis, who took my WEDDING DRESS in, told me the beading on the bodice would be «fine,» and then returned it to me («cleaned») with many of the beads & pearls RIPPED off of the bodice.
THEY RUINED MY WEDDING DRESS!
When I confronted Luis he just stared and poked at the places where the beads used to be. Yup, I see they’re missing. Don’t you? Never did he apologize. Never did he offer my money back (sadly I’d already paid!). He only pointed to a sign and said «It happens.»
I told him what to do to try to fix the dress — something a manager should just KNOW — and had him «fix» the beading. Well, guess what? The dress came back to me with a few of the beads replaced and a NEW SURPRISE!
THE NEXT TIME I PICKED IT UP I SAW IT NOW HAD A HOLE AND A SNAG on the FRONT of my WEDDING DRESS!!! THEY RUINED MY WEDDING DRESS!
The beads were also sown on backwards. Hello?
So now not only did I have messed up beading, missing beading, a HOLE in the bodice, but I also had a snag in the material and backwards beads. Shiny side up, guys!
All I wanted was a dry cleaned wedding gown but what I received was terrible service, terrible management, terrible «manners», and terrible results all together.
It’s been a week since I picked up the dress and I am still so upset. Guess I’ll just have to deal, huh?
DO NOT GO THERE even if you’re desperate.