Unleashed by Petco

One of my favorite stores to shop at. The manager Jackie is always friendly and helpful, as is the staff. They give smart recommendations on products and saved me a significant amount of money on in store deals and coupons. I actually look forward to shopping there as it feels like a friendly community business that personally cares about the customer and pets needs.

I cannot believe the condition in which this business keeps their fish, otherwise known by this establishment as ‘décor’. Who was inspired to mount a plastic box on the wall above the water fountains and the proceed to use an address label to write these obviously loved (sarcasm) fish names? If this is how they regard the lives of animals, I don’t want anything to do with them. See pictures.

I couldn’t be more disappointed in the lack of customer service given to me today. I arrived 5:23pm for the self service dog wash an I was told no dog washes could be done because they closed at 6:00pm. As I thought the sales associate was confused by the time I said, «I understand you close at 6:00 pm, it’s only 5:23pm what seems to be the problem?». I was told they would like to disinfect the wash now so I would have to come back another time (not going to happen). If you are going to keep your doors open until 6:00 pm then I would assume all services are offered until then (unless specifically stated otherwise… which they weren’t stated anywhere else I asked).

details.
. We went in to the Mission Viejo Dog Park with a relatively clean dog & left with with one that was damp & stinky.
prOs.
. The price ($ 10) is hard to beat considering the convenience of being able to walk in with a dirty dog & no supplies.
. The tubs were nice & deep.
. The water pressure was great.
. You can set the temperature of the water for your dog! We had taken Butters to a different self-​service dog wash & it was cold water only.
. While we were able to lift our dog directly in to the tub, there was a ramp for bigger dogs to walk right in.
cOns.
. The shampoo was really watery. We have an English Bulldog & we hardly use any of his shampoo when we’re at home because it is thick & lathers, but the shampoo provided was so watery we nearly used half the bottle!
. The dryer tube was ripped & you could tell someone did a poor repair job with tape. I mean, it still served it’s purpose, but you did have to hold it a particular way to not have all the air escape.
. A previous reviewer mentioned that they provided unlimited towels, but we found out that they only provide 2 now. Might have been a recent policy change. The employee that helped us out was very nice when she told us that she couldn’t give us more than 2 towels & genuinely seem to feel bad.
. From the pictures posted, I thought there were at least 4 – 5 tubs, but it’s only 2 tubs & you’re in a small enclosed space to one side of the shop with a window facing outside. We went at night, but I think had it been day time, it would’ve been weird to have passersby watch us bathe our dog.
mOre.
. Although my cOns list seems to be much more lengthy than my prOs list, I really did like this place. It’s super convenient & makes bath time much less messy (mainly because we don’t have to clean up the mess).
. They are open until 9pm & last shower is at 8:30pm. Since it’s only 2 tubs, I can see it getting really busy during the day, so come later or during off hours if you can.
. Bring extra towels if you think your dog (or you) will need it.

The unleashed store manager name by Catherine who we never met before threatened to call the police and kick me and my dog out the store this morning.
We were trying to return an Petco item which was overpriced and found a better buy and this crazy Catherine store general manger made accusations and refusing to service our return in an unopened purchased the day before. What’s more shocking is Catherine was intimidating us by threatening to not refund the item and calling the police to kick us out the store. I told her you need to refund us.
We talked to Petco district manager Adrian regarding this hostile treatment we faced after she reluctantly had to do her job when the associate Ivana came to the cashier area.
won’t be back to support Petco again for allowing an employee use inappropriate scare tactics to deter anyone from returning and getting a full refund for an overpriced item that was new and never opened.
Shame on store manager Catherine. What goes around comes back to haunt you for life.

During my most recent visit, Jackie, assisted me the entire way! Bella, my 4 year old chiweenie, was having a sensitive stomach with her prior food. Jackie helped me find the right/​perfect food (dry/​wet) and some snacks for her. Bella is doing so much better with the new régime and I couldn’t be happier. Bella says thanks too!
Also, my first visit to Unleashed by Petco, I was not familiar with the store. Bobbi, another associate educated me on a lot new and improved products. I felt a new vibe with this store because of the knowledge and great customer service. Bella and I will return every time! Great job ladies!

Okay, this is the ticket for a do it yourself dog wash in my area! This bath costs $ 10 and well worth it! They provide shampoo, conditioner, brushes, towels, a big basin for washing and a high powered blow dryer. Their is only two basins so you may have to wait like we did on a Saturday morning. I found these types of self wash places in NorCal when we lived there and I really like the idea. I didn’t give 5 stars because there are only 2 stations and they weren’t built in like I was used to. Well, maybe that’s why I paid $ 8 more a wash up north. Good job, Unleashed! We will be back!!!

I can’t say enough good things about this store! First of all, really impressive product selection especially considering the size of the store. One of the best selections of high quality cat and dog food that I’ve seen, even better than the larger stores. Also great selection of toys, grooming items, and other accessories. The staff is incredible! Very friendly and knowledgable. They really are experts on all the products they sell and can answer a lot of questions. The one thing that impressed me the most are their training classes. I don’t think you could find a better bargain anywhere. Our dog learned so much. It was amazing. The self serve dog wash area is awesome too!

I won’t shop anywhere else unless I have to. Kelsey and Erik made my first impression of this store the best experience and most professional and caring for a pet store upon walking in I had ever seen, they greeted me at the door as they always do, they know their dogs, and they are so compassionate (as is every employee) that works there and that shines through. They are always smiling, always helpful, always tentative to everybody, not overlooking any pet or person. They are excellent customer service people, pet people, and they make it feel like its all about you and your furry faniky even though this is a big chain of business, which says a lot because I’m a serious pain in the ass when it comes to customer service and petco was not at all my favorite, however now… this whole unleashed experience has changed how I think of petco and my business along with everybody I refers business will not go anywhere else.

I absolutely love bringing my standard poodle puppy here!!! The staff is so nice and the facility is always clean! They provide more than enough cleaning supplies to clean your dog and if you need more you aren’t afraid to ask!!! I recommend unleashed to everyone at the dog park!
Having a black and white standard poodle not only does everything stick to him but his primarily white coat gets filthy! It only costs roughly 10 $ and no one or staff ever bothers you in what/​how you clean. You can take your time or do a quick wash!!! It’s heaven sent considering how much it costs to get him just washed at a groomers!!!

After Kaya gets a bath, she goes through four phases before she needs another bath. The first phase is the «smell good» phase: This is where she smells like whatever shampoo we used (in this case red berries and champagne). The next phase is where she smell like nothing, not good or bad. About two months after her bath, she starts to smell like a dog (phase three). The final phase is when she starts smelling like something else and her pretty white fur looks more grey in color. This is the time when we start contemplating when we are going face the horror that is «bath day!»
I am going to preference this review by saying it only applies to self wash service and the customer service we received during our visit. A special shout out to Trina D., Laina and I decided to give this place a try after having a falling out with the management at Mud Puppy regarding their increased pricing (including a charge for using more than 2 towels).
The location (
) is pretty easy to find and there is a decent amount of parking in the center. Unleashed does not take reservation (first come, first wet) and the optimal hours (least busy) are before 10:00 am and after 4:00 pm. When you first enter, you go to the counter on the left, pay your $ 10 (very cheap) which includes the use of a tub, their shampoo (generic) and unlimited towel. We used to go to Mud Puppy which was much closer to our home (and much more expensive), but had a recent falling out with the owner over a sudden $ 2 charge per towel after you use two towels. My wife found this very unfair to large dog owners (in addition to paying $ 18 for the tub rental) and refused to pay for the 4 extra towels we had used. If the owner had just given us a pass on the towel charge one time, we would probably still be going there, but things worked out for the best in the end.
After you have paid, you enter a queue and someone lets you know (
) when it is your turn to use a tub.
I think we waited about 10 minutes for our tub to be completely cleaned out and then we were informed it was ready. Laina spent the down time buying a shampoo she liked since we left our bottle at home (I don’t recommend buying shampoo here the price was steep and the shampoo provided was rather watery). Once we had Kaya inside the self wash area, I saw another advantage this place had over Mud Puppy, a tub that was low to the ground. No more picking up an eighty six pound Malamute that doesn’t want to be picked up by me!
Rohlinism: Waist high tub + Uncooperative 86 pound Malamute = Sore back!
Kaya actually was able to walk right into the tub (
), but quickly realized she had made a horrible mistake!
The whole process of getting her soaked (the water pressure wasn’t so great), lathered up, rinsed off and dried off was about an hour. The whole time Kaya was giving me the (
) «Daddy I thought you loved me» look from the tub. I will admit we were able to get her drier than usual because of the strong blow dryer and the lower tub made it easier to clean Kaya.
Kaya is never going to like her bath days, but I feel her experience here was better than experiences in the past and much better than chasing her with a hose around our patio!

Come here to wash our 100 lb Lab, Rocko. Tubs are clean, they give you all the shampoos and conditioners. Towels, brushes and a hairdryer/​blower that really helps Rockos undercoat dry. It’s only $ 10 to use the washing services, so worth it to not have to mess up my bathroom and house at home. The staff is very friendly as well.

Katie here is amazing, they all are great but just by her customer service skills and really common sense she has made us a loyal customer for our 5 month old maltipoo. Thanks for being awesome you guys.

The employees here really make this cozy store worthwhile. I also love the products here which are a bit above the standards of typical Petco or Petsmart.
every time I’ve worked and I’m greeted quickly and approached asking if I need help finding anything. A lot of times that annoys me but in this case I always get actual help with people who really know what they’re talking about. It’s annoying when people ask if you need help and then they cannot even help you. That’s why I think I’m really impressed by the level of customer service at this particular store. I also love just browsing their dense selection of pet toys and holistic pet care items. Their prices are a bit higher, noticeably so, but all in all it’s well worth it in my opinion. I also love it that since this is a smaller store it’s easier to park and get in and get out compared to other stores like Petco and Aliso Viejo.
Don’t forget to check out their clearance rack which I love to look through every time I come by. Occasionally they have great finds for my two dogs.

The great thing about Unleashed is that although it’s owned by Petco it feels like a local store. They aren’t the giant box stores so it’s easy to find everything you may need. Everyone is very helpful and friendly.
Their dog training is 1-​on-​1 for the price of group trainings so they are very personal. You and your dog get to know the trainer and he/​she really listens to what you want your dog to learn. They want to make sure your dog is trained in the basics, but will also focus on areas that you feel are important.
Another great service they have there is a self service dog wash. It’s only $ 10 and includes everything you need for a good wash. You get an apron to stay dry and they have an awesome blow dryer that makes your puppy look like she came out of a top salon.

I took my dog in to use the self service dog washing stations and the staff was very friendly and helpful. They provide shampoo, conditioner, towels, brushes, blow dryer and treats for your pets. The bath stations were clean and organized. I would definitely recommend going here!

This isn’t your typical pet supplies store. Unleashed also has grooming stations. For $ 10, you can use their tubs to wash down your dirty doggy. The tubs are up a little higher so it doesn’t hurt your back as much. They provide shampoo, conditioner, doggy cologne, towels, aprons, brushes, and a dryer. It’s a do-​it-​yourself pet salon. The staff is nice and they clean up after you’re done too. They carry food, treats, pet beds, leashes, clothing, and toys. I bought Suki a dog-​safe Chewbacca doll on sale here for $ 5! You won’t see those prices at Disneyland. We’ve used the pet wash a few times and I have to say Suki has never smelled better. She still hates getting wet but she’s cleaner.

Great Pet store with amazing selection. The price might be a little higher than petco or petsmart but the products are 2x as good. And you have to love the self service puppy wash!
I believe in feeding my pet food that contains no garbage and this place rocks if you are looking for high quality food. And the even have a treats bar!

I used Unleashed today to give my dog a bath. This facility is awesome! For $ 10 they will hand you a wire basket with a towel, shampoo, conditioner, comb and brush, and direct you to the washing area. The tub is raised and has a raised floor so your dog isn’t standing in water. The area has an ergonomic mat for you to stand on and an automatic air freshener to keep the area smelling nice. They offer an electric dryer, cotton balls, treats for bribes, and sprays. Oh, and an apron for you to keep dry! I went on a weekday so I had the entire area to myself. Next time I will probably not wear shorts though; the washing station is in the front window!

Stopped by at the Laguna Niguel shop for the first time tonight to give our dog a bath. They have large stainless steel bath tubs equipped with a large industrial water hose, soft mats to stand on, soaps, brushes, towels and a high powered warm dryer. They also provide cotton balls and treats for your dog after the bath. The entire area is enclosed which is a good thing cuz our dog hates baths. It was very easy to give him a bath here. They make it simple and are very helpful.
The bath was only $ 10 and well worth the drive and cost. No more digging out hair from the tub and trying to dry him with a hair dryer.
I think the total time spent giving him a bath and drying took about 15 minutes. That’s pretty fast considering he was completely dry when we left.
Thank you Unleashed! I will be back!