Russo’s Pet Center

Went to Russo’s today to use the self wash bathtubs. I noticed there was a line to use the tubs and I proceeded to ask the employee if all of them were occupied. The employee answered me very rudely, it was as if I was bothering her. I live right across the way from this place but I will not be shopping here anymore. They lost me as a customer!

An employee shoved me aside to open one of the cat cages. Like, really?! I thought it was a customer but when I saw she worked here I was shocked. Please train your employees!

Well I had a good recent experience here. Sometimes I take my children to see the bunnies, birds, and fish etc. (the reptile dpt I prefer to pass on but my son likes it)
No one gives us flak for using the location to entertain animal loving kids. Not that we just pull up in a fun bus and unleash them or something– we control our kids better than some owners control their dogs. We are also customers.
Anyways this super nice guy let my daughter see one of the bunnies. My son got jealous after seeing the Facebook perfect pics of her petting a ridicously cute bunny. So we came back and the same nice guy let him see the bunny too.
We would totally buy that bunny if my husband wasn’t giving me thousand yard stare. Maybe in a few years, when the kids are responsible enough to clean up after it. At least the kids are potty trained.
They love to watch the fish and birds too. The nice guy (my husband thought he was Russo himself but I have no idea who he was, I do think he worked there though unless he was just some random dude opening up the cages) offered to show us the snake my son was ogling.
.
Yeah uh pass on that one.
I totally respect this is a business not a zoo– so it was super cool of this employee to be so kind. It’s a smart move to be nice to annoying lookie loos because the line between lookie loo and paying customer can be thin.
As a result of our positive experience we will choose Russo pet center in the future, when we are ready to purchase a new pet or supplies. We have a fiesty cat and fish securely out of reach just to tease her. So we will need supplies.

Went in the store to purchase flea medicine for my animals not one sales associate on the floor when I finally found one she was rude and made me feel like I was imposing on her. Will never shop here again. Customer service obviously means nothing to them

It’s pretty dirty — no need for Halloween decorations as it’s cobwebs galore in here. I feel badly for the reptiles, their enclosures are littered with feces and old food.
Would’ve rated this place one star, but because our toddler son was entertained here I upped it to two.

This place is under new management and it’s horrible. The staff is horrible and the customer service horrible.
They can’t even keep a consistent crew. I wouldn’t even give them one star but I had too! :(If Russos ever reads this… get your staff proper training! Horrible horrible horrible

I’ve bought lizard food here for a year, always fine, but today a new manager starts, as she was quick to tell me, and of 3 items I bought, 2 were priced excessively higher than the shelf tag had indicated (+20%). When I requested that she honor the price on the shelf, she became quite unfriendly and said she was unable to do so, she did not find this type of occurrence at all embarrassing, and she would not override the cash register or give me a credit. Does Russo’s know that there’s a pet store at every corner here? I’ll not buy pet food here again.

I give my Bernese a bath here once a week. Staff is great, tubs are always clean. and now they have Grandma Lucy’s Pet food. 1 Stop shop for me.
Great Store

I took my little rescue dog to this Russo’s to be groomed. First visit Michelle the groomer was friendly and interested in my concerns regarding grooming. Price was reasonable and she paid attention to certain areas on my little Yorkie. 2 months later (today) I had an appointment with Michelle to groom my Yorkie again. No greeting, shoved a clip board in front of me and told me to read it and sign it. It was a new policy she had on Cancellations or late for appointments which included extra fees. First off Michelle, you are NOT the only Groomer in the area to come off the way you did. I told her the special areas I wanted her to pay close attention to. She proceeded to tell me that nail clipping, bow in her hair, trim hair on her belly were extra. Not only did she raise the fee $ 8, she added an additional $ 5 for extras. When did these things become EXTRA. These are the things a really good gromer does (Groom). Plus when I pucked her up she did not do a satisfactory job for the price she charge. Price is much to high. And she never put a bow in her hair. I will be telling my friend to be aware of Groomer Michelle at this Russo’s. She also needs training in customer service. Never said Thank You or come again. I will not be back to this Pet Store for anything.

I’ve been to this dog wash before, and have had mostly great customer service (a few attitudes here and there). Unfortunately the young lady who answered the phone today definitely needs some training in customer service.
I called explaining that I need to bring in my 2 dogs separately for baths. I mentioned that I’ll need the stall to myself, as my dogs are not great with other dogs. In the past this wasn’t an issue. Today, I received a «well this is a public dog wash, so if another dog comes in that needs a bath, I’m going to give them the tub». Seriously??? I just told her that my pups are not dog friendly. Does she want a dog fight?
I was planning on buying dog food and treats as well as 2 baths. You just lost my business for good.

I recently visited this store for the gentle lead collar for our adopted pup. We received a whole lot more!!! Lucky us went in on a night when a delightful girl named Cassie was working. She works for an animal adoption organization and was able to answer so many questions about training, how to slow down his eating and whether our pup needs soft food. who would have known dogs need soft food if they don’t drink a lot of water in order to clean their teeth… i didn’t but Cassie did!!! We will definitely be back based on how personalized our help was.
Pet items are not cheap, I would rather spend my money here than a petsmart or petco any day.
Thank you Cassie, Leno loved meeting you

This place is great! Close and convenient with great prices and a very friendly staff!

I enjoy Russo’s for its dog bathing section. very clean and safe for your companion no matter what size or breed. other than that i noticed most items are over priced and you can’t get a price match on products :/​would love to shop there but i cringe at paying 6 dollars more for dog food than i do at other local pet shops.

I have purchased 3 dogs from Russo.
10 year old schnoodle sweet, loves food and all his talking stuffed animals very health, behaves much younger than his 10 years.
An 8 year old yorkie poo loves people & to play ball very health (my adult daughter’s dog)
6 year old yorkie poo I went everyday for a week visiting this one little yorkie poo trying to decide (talk my husband into one more puppy) decided YES Purchased her on a Sunday as soon as we got her home I knew she was sick. It was after 6 pm so Irvine Pet said take her to the emergency (Dr Berry) on The boarder of Irvine/​santa ana. Poor little Ella (5lbs) was admitted with pneumonia I had to pick her up the next morning with IV attached I take her to Irvine Vet. Ella spent a week there. I went to visit her everyday. All the staff said she has the sweetest disposition and well be a joy. The medical bill was over $ 4,000.00 which Russo’s paid all the expenses without any questions.
Irvine Vet was So Right Ella has been the sweetest dog she loves everyone. I have people stop me all the time because she is adorable.
She has been in the very best of health since having her bout with phamonia… she loves playing peek-​a-​boo with her paws over her eyes. I just love her cute little personality.
I would buy another dog without any questions and Highly recommend Russo’s
These puppies are bred to be sold and Are NOT PUPPY MILL DOGS.
Before I purchased Ella I looked & looked to rescue, at that time, I could not find one small dog. If There was a rescue dog it had already found a forever home.
I do not have any respect for The Irvine Companies decision to discontinue selling live animals on any Irvine company. If The Irvine Company did their research, they would know
The quality of animals Russo’s have sold since 1962. To base their decision on a handful of «Animal Rights Group» Is negligent.
I hope Russo’s finds a new location OFF The Irvine Ranch.

Came here to get something for my best friend :-). I love that you can bring your dog inside and shop. I was greeted with a friendly smile and asked if I needed any help. She knew exactly where the product was I was looking for and walked me over and pointed them out. I like that she is knowledgeable about the supplies and products carried in the store.
I love that they have a self serve dog bath and watched a cute black dog get bathed. They provide the shampoo, conditioners, towels, and brushes. They do all the clean up too. They also have a grooming service if you decide you would rather have someone do it for you.
They do sell a few pets here, as I saw a rabbit, guinea pig, a few birds and a few fish tanks. They have a nice selection of both dog and cat supplies. Some things seemed a little pricey. The store is spacious and clean. I’m happy I found this place, but my dog will be even happier!

Update: still the best grooming we have ever seen! Love this groomer! Kind, gentle, Lucy loves her. A little pricy but worth it!

This is the best pet store! They really CARE about pets and know so much about them… it makes you realize why you should be going there instead of a big-​box store.
I love that they refuse to sell dogs for humanitarian reasons! They really make an effort to find homes for dogs that need them through adoption. Talk to manager Kasi if you have any pet-​related questions. She is very knowledgeable and truly loves and cares about animals.

Brought Dante in again and decided to get a pedicure next door. Dante was done before they were done with my toes. All I can say is, as long as Michelle is here, I am a loyal customer! He looks perfect!!!

I love this place !!! Nice new pet center, beautiful store ! Great service, helpful and knowledgeable staff, I love their concept of helping rescue puppies to get a for ever home plus you can find just about any brand of dog food in the market. I nightly recommend! :)

I wish I could split this review into two reviews. The physical location and the services they provide are 5 stars but as far as their marketing/​business/​social media side they are 1 star. Do not judge this place by its amateur, broken, unhelpful website. All the links at the bottom of the page ( Unilocal/​Twitter/​Facebook) all link to Twitter… How about the hours of operation? Don’t know because they AREN’T ON THE WEBSITE! Come on people in the world of WordPress how do people not have a functioning, user-​friendly website WordPress is FREE! That being said i concur with the reviews before me; the DIY dog bathing is great, the staff is awesome super helpful! All of the employees are very friendly to me but especially to my German Shepherd. Why can’t the owners make the website as helpful and friendly as their staff…