Shamrock Windows & Doors

When you consider window replacement you are trusting the integrity of your home living environment to the proper fitting and installation of windows and doors. Do NOT rely on a nice presentation, a nice person or a nice discount. Shamrock Windows owned by Dan and Jackie Gangan is NOT a good choice for windows. The work was sloppy it took me a couple days to clean up. My neighbors called and said there was goop running down the sides of my house (water proof sealant). The windows leaked for several years, every time Shamrock came out and helped assist the drying process with a dehumidifyer and some bandaids because all the inside plastic casing came loose and aeay from the windows. Yet they never solved the problem. FINALLY, A contractor recognized something wrong with the windows. Manufactor defects that only the installers would have seen. I’m sure it was passed off, they had to know it was a major flaw. With that knowledge the windows were replaced but a mold issue had developed from years of water leaking inside the walls. This time, Team Shamrock was not so nice. My family has suffered mold related health issues and my life has been a nightmare. I would Never Recommend Shamrock for window replacement .
Truthfully and sincerely,
Tamara l. Wilson

Dan — the broken window was an accident. That can’t be helped and we don’t have a problem with that. What we DO have a problem with is the fact that our phone calls weren’t returned, delays weren’t communicated — and then, when we had an issue with the sliding door not latching easily? The technician (Dan) came out and proceeded to make my husband feel like an idiot for not being able to shut the door properly. He did adjust it so that it was better, but the slider *still* doesn’t work properly. But we live with it rather than have someone come into our home and insult us.
The work itself was good. We love the windows. We did not appreciate the treatment. As to Dan being out the next day — that is true, but that was after a few phone calls to them. NOT the first one (it was the first one that Dan fielded himself).

I called Shamrock to get a quote on replacement vinyl windows for my house and within a day Dan was at my house taking measurements and recommending windows based on our requirements. The quote was emailed to us in two days broken down by each window, so we could pick and choose which to have done, we decided to do them all because the price was within budget. We got them approved by the HOA and placed the order and they arrived and replaced all 10 windows and a slider the same day. We love the clean look and the operation of the new Dual pane gas filled windows and door. Looking forward to not feeling any drafts this winter. The guys that installed were great and neat and did a great job of cleaning up. I watched them remove and replace the windows and put caulking both inside and out all all the frames. I would highly recommend them.

In response to Dan’s comment:
Dan, you did secure the warranty in the end, but it was the road that got us to that point that lead to the one star review. You are correct, I am a firefighter, and it was my moral compass that caused me to repost this review. I was not about to let you strong arm me into taking it down after sitting through two phone conversations where you belittled and berated me. You are correct, I was working on electrical when you came to the house, I was TAKING OUT unpermitted electrical that the previous owner had installed. The kitchen work that you speak of was new cabinet paint and new counter tops, neither of which require permits. In fact, the only work that required permits at that house were your windows, and when I mentioned not pulling permits you raised no opposition. Derick was the one who suggested that you guys come back Monday and was relieved because he said that the job was a lot to do in one day. I actually gave him the option and said if he preferred to come back Monday that it was fine with me, your employee is the one that made the call to extend the install to two days. Also, yes all things that were done were disclosed to the new owners and what was not permitted was noted in the disclosure statement.
Dan, which part of my review with the exception of my confusing two names is untrue?
Did you not call me twice?
Did you not call me a liar?
Did you not try and blackmail me with a permit issue?
Most importantly, did you not tell me that you do not work with Crystal Windows much and that you are not familiar with their warranty?
In the end we both made mistakes, you are right, I should have pulled permits. I came to Unilocal to report my experience and I did not fabricate any of this story, I’m simply reporting my experience and letting other customers render their own judgments. For you to threaten me for posting my opinion is not right, for you to call me names (CLOWN) for posting my opinion is not right, these things are what drove me to repost this review.

We used Shamrock for double-​pane windows for our house last Summer. We are very happy with the work they did. Dan and his installers were extremely professional and courteous. The windows have made a huge difference in the comfort level of our home in both Winter and Summer. We are only sorry we did not contact them sooner.

The best window installation ever. Very nice people and the best customer service ever. Thanks for the best windows

Excellent! Very happy with windows and service

Shamrock came through with good pricing and efficient installation. I have now had my dual-​paned vinyl windows for four years and am fully satisfied with the windows. On the negative side, the cheap vinyl tapes that surround the windows have begun to deteriorate, and will require replacement soon. I will contact Shamrock to obtain service for these parts and will update my review at that time. I have seen the installations of others who have used providers other than Shamrock, and those installations were cleaner than mine, without the cheap tape look that I have.

Couldn’t be happier with my experience with Shamrock Windows & Doors. Dan and Jackie were great to work with, such genuinely nice people. They are the kind of people that make you happy to be giving them your business. Great workmanship, honest, reliable, and always on time. My new windows and slider door look amazing. Thanks for everything you guys!

shamrock windows and doors are the best in orange county!!! used them in 2005 to replace the windows and 3 glass doors! Professional, excellent service, no problems whatsoever ! that’s why I hired them again for the front door! great price, beautiful wood door, and doorway!!! give Dan & Jackie a call today for a free estimate! U wont be sorry! love Shamrock!!!

The Best Business Experience EVER!
From the moment my husband and I entered family owned and operated Shamrock Windows and Doors in Laguna Hills, we had a clear feeling of being with honest, small business owners, and it was a justified feeling that proved to be 100 percent correct. Ahhh, refreshing!
Owners Dan and Jackie listened carefully to our criteria, respected my design and pricing needs, and brought us into the showroom to demonstrate the various aspects of the Milgard windows as it related to our needs. Working with Dan and Jackie (and Jackie’s mom, too!) is a pleasure. I can’t emphasize that enough. It is the rare exception these days to be treated with such respect, congeniality, and attention to detail.
An important aspect that I want to outline here is the following: when giving Dan my explicit list of «wants» for our new windows (maximum light without trim blocking it, color of glass, color of trim, maximum air flow from the courtyard), Dan not only redesigned our existing window to allow much greater air flow, and addressed our other criteria, but… and this is key, he selected, as our best match, the least expensive of the three Milgard styles we were looking at! (I was open to any of the three styles, price-​wise.) How often does that happen? Well it happened here. (Dan understands the design requirements for Laguna Woods, and in fact Laguna Woods worked with him to write the standardization rules for replacement windows.)
The installers arrived promptly and did a fantastic job; it was quick and clean, and we are absolutely thrilled with our new windows. Shamrock’s honesty, follow through, and implementation really made this a great experience — at a great price!
Win-​Win!

About ten years ago, Shamrock installed the windows to the house we bought fairly recently. We found some water damage to the sliding door frame and Dan, the owner, came out to look at it. He fixed it at a reasonable rate, and we ended up having Shamrock replace a picture window that had not originally been replaced. Dan’s guys did a great job, protected the work area with sheets and cleaned up at the end. We were happy with their services.