Verizon – A Wireless Premium Retailer

NOT a real Verizon Store. They don’t have newly released phones in stock so even if you want to check out the features of a new phone, this store is a waste of time. On top of it, they are rudely nonchalant and neither the manager nor employees seem to be bothered by the fact that that they know practically nothing about the phones (apart from information that is widely accessible online, like phone specs). I’m looking to upgrade my phone soon and wanted to know what options I have available– they just wanted me to BUY. Thankfully I wasn’t scammed, but reading these reviews after the fact confirmed just how shady a business this is! Stay away!

THIS STORE IS THE BIGGEST RIP-​OFF ! I was sold a Galaxy 6 under the pretense of an upgrade with a deep discount and ended up paying full price after the «crew» input the whole transaction incorrectly — with absolutely no recourse to be had with Verizon customer service. After being a Verizon customer since 1995 (that’s 21 years) I was treated with no respect by the supervisor I finally reached at Verizon wireless customer service. Terrible business practices– actually… CROOKS ! Stay Away !!!

You’ll be very sorry. Do not set yourself up for pain and sorrow. Avoid avoid avoid.

I went into this store looking for the best deal on a case and a charger for my mom for Christmas and I was also short on time. The manager Ahoo really helped me find the best option and Jacob one of the employees made sure it was quick and that I got my amount right away and was really helpful especially with all my questions that I had. He was very patient with me & I couldn’t have asked for a better salesman to talk to! I had a really awesome experience here & the drive was beautiful.

I expect a trip to Verizon to be bad, but this trip still managed to surprise me. Picture a lackluster but pushy salesman who effortlessly condescends to you. I’m all for an enthusiastic salesperson who really tries to communicate to me why theirs is the best product. Jacob, though, who attempted to sell me, had all of the manipulation and one-​track mind of a pushy salesperson with none of the warmth. As if he had rehearsed his sales pitch using statistics to understand his customer, he kept pushing a plan to pay for a new phone over the course of 24 months, rather than paying a cheaper price in the store. Like a 2007 realtor, he just kept explaining that my cost today would be lower if I paid in installments. He also failed to mention several optimal routes to buying a new plan until my wife asked specifically about them. What other deals may have existed we’ll never know. When we asked for more information regarding a specific plan, he referred us to the website, saying there was nothing he could do in the store. Overall, the experience has me sprinting to one of Verizon’s competitors.

First of all, I come into these cable/​wireless stores prepared to hear offers left and right, so I’m not one to crack easily when it comes to signing any sort of agreement. Luckily for me, I dealt with a guy who actually worked with me to give me a deal on the new iphone. My luck got even better when the manager, Ahoo, looked at my account and notified me that I can bundle my plan in such a way that allows me to access internet on my laptop anywhere I want using a mobile hotspot.
I walked out with new devices without my bill even going up. I don’t understand why Verizon never told me I could do this before, as I have been making consistent payments for over a decade now. Sometimes you really just have to get lucky and talk to someone who’s willing to take the time to go above and beyond and stretch your dollar.
Aside from the business aspect of it, I really appreciated how quickly they processed everything and how friendly they were in greeting me, although that’s to be expected. Another thing I liked was that there were no surprises; they notified me of the 2 week return policy and the activation fee I would see on my bill the following month. Will definitely be coming back here for future questions or needs.
Side note: I checked the cost of the hotspot I got on Verizon’s website and saw it is advertised for $ 100– thanks for the discount!

I was a contract customer for 7 years and had to switch month to month because of lack of finances. Now they wont even answer the most basic questions. I am planning on going back to contract, but I will not buy from them, but travel 8 miles to the next store. Wish I could give 0 star.

I’m up and running again after another visit to the local Verizon store. I killed my iPhone and was not insured, but the store manager shifted some things around in my account and had me back in communication without delay. They have helped me in my recent move and opening a new store always professionally and to my satisfaction.

RUN FAST AWAY from this place. This is by far the WORST experience in my life as a customer with Verizon for over 10 years. The manager lady is absolutely unprofessional and the store is run like a kids’ playhouse. I don’t want to waste any more time on this store but let me just say — I am very surprised that Verizon will continue to associate their name with this establishment and the people running this store is an absolute insult to the neighborhood. Customer service is horrific.

I had the same experience as KyraMorgan with this store trying to force a bs «total care package» for an additional $ 199 if I wanted to buy the iPhone 6. I thought something was off when I noticed 4G in the name of the store, but I was told about this location direct from Verizon’s own customer service! Stay away!

The manager and her team are all awesome! My husband and I ordered the new iPhones. They were in right away! The team helped us get set up seamlessly. I normally dread going to phone stores but they made it so easy and we were in and out relatively quickly. I would highly recommend you go there for a new phone, to open a new line or just to ask a question.

Beware: This is NOT a Verizon company store! If you have a service issue they are just going to call customer service the same way you would at home. Customer service is horrible and uses outright bait and switch sales tactics. Do yourself a favor and drive to one of the actual company stores in Irvine or Alisio Viejo.

Walked in looking to upgrade my wife’s phone. These guys are the used car salesmen of the mobile phone business. Constantly changing their offer, confusing the facts, outright lying… including promising a $ 200 bill credit that never got credited. Been on the phone for over a half hour now trying to get it straightened out with no resolution in sight. LISTEN TO THE REVIEWS AND AVOID THIS STORE!!!

RUN VERY FAST!!! The only way this «fake» Verizon store will sell you an iPhone is if you buy their wireless package which includes — bluetooth, wall and car charger which is an additional $ 199. You are out of luck if you are due for an upgrade and want to just buy the iPhone they will only sell it to you with this absurd package of $ 199 so you’ll plan on spending upwards of $ 500 for crap you don’t need other than the device. What a complete rip off. I would steer clear of this place.

I regret not taking seriously the other poor comments about this store. I too wish I had not walked in the door. After 5 1/​/​2 hours trying to get a comparable contract to my ATT plan, it was a complete disappointment. Now I have to pay more for a similar plan and after all their claims about their great customer service, I find out that they can’t/won’t contact Verizon Wireless on my behalf because they aren’t affiliated with Verizon. Don’t make my mistake — nice people, but avoid this 4G store. It’s all sales.. .

Weak reception in South Laguna. Useless at times. ATT was better. Paid to get out of the contract for one member and she switched to Sprint which has also been much better. However, we just came back from NYC and Sprint 4G was spotty there and Verizon 4g was good.
We live one block off PCH in south Laguna and there is no stable signal. It is rare for us not to drop a call or have broken up conversation. Text and vmail are delayed and often arrive late. The Verizon coverage map for Laguna is fiction unless you live right on PCH. Frustration! Just switched from ATT and should have just stuck with them. Technical support is unable to help other than to suggest buying a $ 200 WiFi antenna and make the phone into a VoIP device. Why should it be the subscriber’s responsibility to fix their coverage map LIES? Besides, if I want a VoIP phone, I will just use Google Voice which works great and free.

Do not go here! Terrible customer service. You will wait in line for an hour just to have the guy tell you to call the customer service line.

I’m not going to waste my time writing a review for this store but know that every other bad review on here is indicative to how I feel about my experience with 4G Wireless.

I switched from ATT to Verizon and to the Galaxy 4 from the iPhone5 last July. Consequently, I needed a little primer on how to use this android phone. None of the people on this story could help. At all – even though they sell many samsung products. Okay, I got over this. But when I went back to get my damaged «lifetime guarantee» screen protector replaced I first had to wait for the lone employee to come back in from his cigarette break (he left the butt on the side walk) then he tried to charge me. I balked, he said it was the computer that wouldn’t let it be free. He messed around a bit and then tried to «only charge» me for the difference between the replaced screen and the discounted price I got as part of my original purchase – $ 10. I refused again and he resisted. Eventually I won. Regardless, this was annoying and wasn’t something I should have had to deal with.
Another time I went in for help changing a few services on my account and was told «Call 611» even though there were no other customers in the store.
Verizon should close this location. It’s a detriment to their brand image. Convenience isn’t worth it.

Andrew really is a genius! Success! He fixed my Bluetooth issue, once and for all. Yay!