Dr Susan Hartley Laguna Visions Optometry

These guys helped me out when I ran out of contact lenses. Even though I wasn’t a patient of theirs (yet), I ran out of contact lenses (one tore) and they graciously told me to come on in, and gave me a few pairs (samples) free of charge when I called by chance, because they were the closest optometrist to where I lived.
I was actually due for an eye exam, and being that they were actually closer than the previous optometrist, I ended up making an appointment with them. The appointment was a few weeks out, because they were booked up, but I was in no rush. The staff there was very friendly including Dr. Harley. Even though that was my first time as a patient there, everyone made me feel like I had been going there for years.

I cannot say enough good things about this doctor! Reading the other reviews I see that I’m not alone in my boat… I am so thankful for this woman that I could shout it from a rooftop, that’s how strongly I feel about my experience! She’s in an easily-​accessible location in downtown Laguna Beach with good parking and friendly/​efficient/​helpful staff. I took my 6 year old daughter for an eye exam and was relieved to see how good she is with children. She was extremely thorough and knowledgeable. She gave us several suggestions re how to correct the problems we’ve been having with my daughters eyes, which we determined could be causing learning difficulties. I also had my eyes examine for the first time in years and she noticed signs of looming narrow-​angle glaucoma. no other optometrist i’ve been to has ever found this, which is huge b/​c it can disguise itself as other illnesses, and left untreated, can cause blindness. she educated me re what signs to look for so that i can manage it and get treatment when it becomes an issue.

My husband and I were on vacation in Laguna when he had to see an optometrist on an urgent basis. Dr. Hartley came highly recommended and, after meeting with her, we understand why. She was very professional and had a wonderful bedside manner and her front-​end staff was great!

My first time coming here, I’m new to the area so I was looking for a place to get my eye examinations etc. Dr. Susan was very kind and really knows her stuff!

I have been a patient of Dr. Hartley for as many years as I can remember. It was the night before Christmas Eve, I was on my way home in my car that night and started seeing flashing lights. I had two friends that had experienced detached retinas, so I contacted one & found out that indeed a detached retina can start with the flashing lights I was experiencing. He urged me to contact an eye specialist that night, as time is of the essence. They recommend that you get the repair done in surgery within 24 – 48 hours. I looked at him and said its Christmas, who is going to take that call. I was panicked. It was 8:00pm. I left a message on Dr. Hartley’s emergency number. She called back immediately. She had just got home, hadn’t had dinner yet and was about to start her Christmas holiday. The office would be closed for the balance of the week. She asked me key questions, then said give me time to eat dinner, I’ll call you on my way back into the office. Dr. Hartley opened her office at 9:00pm and spent until 10:00pm examining me. At this time I do not have a retina detaching, which we were both happy about. What Dr. Hartley did was give me peace of mind to get through the holiday. I am grateful to Dr. Hartley for her kindness, her compassion and her level of professionalism. It is second to none and we are lucky to have her and her husband Paul in Laguna. They are the best there is.

What an outstanding experience I had with Dr. Hartley. This was my first time visiting an optometrist in several years and I was nervous to go. Dr Hartley put me at ease immediately with her humor and professional demeanor. Her exam was very thorough and comprehensive. After the exam I was introduced to a nice selection of frames to choose from. The office is easy to find and staff is friendly, knowledgeable and courteous.
I would highly recommend Dr Hartley for your next and future exams. She’s the best!

Dr. Susan Hartley is a rock-​star! Bottom line, efficient, professional, organized, convenient, helpful & welcoming. Extraordinary Service! Want the BEST eye exam you’ll ever have? This is your gal…
Sandie Ward aka The Food Stalker

I keep forgetting to come on and write a review for these guys and finally remembered tonight. These guys are hands down the best optometry place I’ve ever been to in my life and in all the states I’ve lived in. Dr. Hartley is the best, super knowledgeable and genuinely shows her passion for her work that I wish all professionals would do and very rarely exhibit. I remember the first time coming here a few years ago when I moved to California and after getting my exam thinking that was the most thorough and best exam I’ve ever had. I’ve been coming here ever since. I’ve never had a more precise clearer prescription. I cannot say enough good things about them. They are not pushy at all with sales or trying to up-​sell you on other products. I highly recommend this place to everyone and even if you’re a ways out I recommend the drive.

The most through eye exam I’ve received. Would highly recommend.

Dr. Susan Hartley (of Laguna Visions) is a GEM in Laguna Beach. My husband was referred to Dr. Hartley at a local Laguna Beach sunglass shop. He came home and told me that he had the best eye exam ever, and so out of curiosity I booked an appointment to see for myself. He definitely was not exaggerating, as their service is truly extraordinary. Dr. Hartley is a kind, intelligent and caring individual and she definitely takes her time and gives a thorough exam. She is just full of fascinating facts and by far the most knowledgeable optometrist I have come across. And she also had some wonderful tips on natural medicine/​herbs as well for dry eyes.
It is so refreshing to be able to visit a healthcare provider and trust that they are treating you with your best medical interests in mind (and not just acting as a business to make money). I absolutely adore Dr. Hartley and her practice, and I hope to be a patient for a long time. The location is just lovely and only a block from where my husband works. I could not be more pleased to have found such a wonderful optometrist!!! :)