Osorio Tree Service

My experience up to and during the job was very good, however I only gave them three stars because of their lack of follow-​up. If you have new work they will call you back immediately. If you have an issue with the work after the job, you will probably never hear from them again.
The good: I needed a number of trees taken down in my yard. Two were very large trees hanging dangerously over the house. I received several quotes from tree companies, and Osorio came back with the best quote.
Upon arrival, I met the owner, and he pointed out that there were several other trees that really should be taken down. I agreed, but I was already putting out a lot of money for this tree removal (this stuff is really expensive!!), and I just couldn’t do the additional cost he was quoting. After some back and forth, he not only came down dramatically on that additional cost, but offered to grind down a number of stumps, cut up a couple of trees that had fallen in the woods, and cut down a bunch of small trees. Felt like an offer I couldn’t pass up. Essentially, they try to get as much out of a job as possible since they bring so many people with them, so there is room for negotiation even on the day of the work.
They only used guys climbing in the trees, no trucks. They brought about 6 guys, and these guys definitely worked hard. By the end of the day, they had cut down about 14 large trees, a bunch of small trees, had grinded up a bunch of stumps, and had cut the fallen trees to fireplace length logs. A couple of trees were huge — almost two feet in diameter. They even moved them to the edge of the yard.
I didn’t notice a few issues until a couple of weeks later. When I finally got around to cleaning up the sawdust left behind by the grinding, I noticed that several trees were not completely ground up, with large pieces still sticking out of the ground (they were covered with sawdust). In addition, when I started trying to move the logs, there were a number that were not cut all the way through. For small logs this wasn’t that big of a problem, I took an axe to them and was able to split them apart. But like I mentioned I had a couple of really big trees, and when the logs were stuck together they were almost impossible to move.
So I called Osorio and told them of the issue. They said the next time they were in the neighborhood they would cut the logs apart and grind down the remainder of the stumps. Two weeks passed and no visit. A guy who came by to take some wood had a chainsaw and helped me cut apart some of the bigger logs. I made more calls to Osorio and now they weren’t even calling me back. I took an axe to some of the smaller stumps and was able to get them below ground level. I tried one last time to Osorio and they still have yet to call me back or visit.
Overall, it was still a really good deal, even with the hassles. If you are somewhat handy, and can deal with some post-​job issues on your own, then these guys are worth using. If you are not, and want a full service job, then I would suggest either inspecting the work yourself before anyone leaves, or consider someone else.