Williams Florist

TERRIBLE!!! SAVE YOUR MONEY!!! My family lives in chicago and my grandma lives in lafayette so we like to order her flowers local for her birthday and mothers day. We usually go through pro flowers or 1800flowers but this time we decided to try a local florist. This was the worst mistake ever! We first went online to pick the bouquet we like and then i called the lady taking the order was nice she said she could do the one we wanted she just didn’t have one of the small roses. Which was totally fine because there was plenty of other flowers. The next day i came to indiana to visit with her and i seen the bouquet and i was in total shock. I called them and was very polite telling them that we were disappointed and basically they told me it is all a matter of opinion cause she thought it was beautiful. i told her we are not looking to get anything for free we just want what we paid for. (Which was not the standard package we went with the premium one which was $ 75!!!) She said there is nothing she can do because we got what we paid for in the flowers that were put into it. So all in all i would never suggest anyone ever going to them. They have terrible customer service and suck at there jobs!

If I could give this establishment less than 1 star I would. I placed an order over a week ago. I did not receive a confirmation, but I noticed my card had been charged. I called Williams Florist to follow up and was met with a lady that couldn’t find my order. She then passed the phone to a very rude woman. She blamed everyone including the delivery person on her inability to find my order.
Fast forward to the minutes that went by and then my order was found — I asked for the confirmation of the rude woman’s name and she replied, «I’m April the owner. Does that answer your question?»
April your passive agressive behavior was uncalled for as any idiot could see that I asked who I was speaking to in order to place a name with my confirmation — after all, my confidence in your business was already on the low scale as you failed to provide an email recipt of my initial order over a week ago.

Very very disappointed. I usually go through Rubia, but since they don’t open until 10 and I needed to place my same-​day order before then, I called Williams. After seeing what my money got me, I am upset with my choice.
Firstly, I have to say that the service was great. The woman I spoke to was helpful with taking my order. That is why they receive two stars.
I let her know that I was interested in a nice arrangement of flowers without too much greenery or filler. Just flowers. She told me about a summer special for $ 50 that sounded pretty good, so I had that delivered to my mother. With delivery and tax my order came to over $ 62. It was more than I was looking to spend, but I figured she would get a great arrangement.
Wrong. What she got was pretty, no doubt, but full of filler and nowhere near the value I get other places. I almost laughed when I saw what over 50 bucks got me at Williams. A few months ago I ordered two dozen roses to be delivered to her and it cost me around $ 38 from Rubia. You can imagine how disappointed I was to see her arrangement. The arrangement she received looked worth about $ 20.
I will NOT be using Williams again. Save your money and go to Rubia. I have never once been disappointed with their value.
Note: I have contacted Williams to make my disappointment known. They do not advertise an email address, so I left a voice mail and hope to let them know personally how I feel about my experience with them.
UPDATE (For some reason I can’t update the review?): I was contacted by someone at William’s who basically said they were sorry I was disappointed, but made it known they thought I was expecting too much from a $ 50 bouquet. She told me that I shouldn’t compare the flowers I get at Williams to the flowers I get from Rubia. What? I most certainly can! When you have a competitor, you better expect people to compare. Again– just go to Rubia and save your $ for a bigger and better bouquet there.