Metronet

Customer service is even worse than Comcast. Comcast at least has the decency to tell you that the price you pay is promotional while Metronet just randomly increases their prices by introducing new fees.
We’ve been with Metronet for more than 1.5 years as Internet-​only customer. We thought we’d go for the more expensive company so that we would not have to worry about sleezy sales tactics. Unfortunately, you will pay the higher price and be subject to sleezy and nasty sales tactics. In January they introduced a new consolidated «technology fee» that covers different cable fees, in-​home routing, wifi router rental, and a bunch of other things. As we are internet-​only customers, had our own router, and our own cable we were told the fee does not apply to us. (Also we did not pay any fees before the fees were consolidated.)
Even though we called in and were guaranteed that the technology fee would not apply to us it showed up on our bill. We called in 5 more times just to be told that there was no way around this fee. Yes, it took 5 calls to actually reach a supervisor that was available and even though we were guaranteed that she would call back we never received a call from the billing folks or the supervisor. This fee was a more than 20% price increase to our «fixed”/“locked» internet cost and there was no way we would pay it, so we cancelled the service.
The only satisfactory part of all these calls were cancelling their internet service.
Stick to Comcast or any of the other DSL companies as you’ll know what to expect!

Pros: cable is clear, okay amount of channels for price, cheaper than Comcast, Internet speed better than Comcast
Cons: Lafayette office customer service is not any better than Comcast. Which is one reason we wanted to change. If you call metronet and get a rep outside of Lafayette they have been helpful and answered what questions they could, best they could. They also found problems when lines were ran. However, in Lafayette office, specifically a rep named Arturo is a waste of your time. He can’t answer questions, he makes excuses, or goes around the question. He is rude and unprofessional. If you need to call office, ask for anyone other than him. He also refused to give me his name last time or allow me to speak with a supervisor or anyone else.
If you have dogs, they will chew through the lines metronet leaves laying all over your yard to bury for an undisclosed amount of time. Then they will say they are coming on this day and won’t show up or call. When someone does come, they find it all was done wrong. And now it’s 2 weeks later and still not complete. At install, my husband missed a whole day of work. 3 men were at our home for 8 hours (but not done correctly?)!!
Off to a really bad start with changing from Comcast (who sucks in every way) to Metronet. Their employees need more training and education. Each one gives a different answer to the same question.
If you change, ask lots of questions up front. If you have dogs who chew on everything, you will have cables all over your yard for weeks without knowing when someone will fix them.