Door to Door Organics

I just cancelled my subscription. I love the concept and convenience of having groceries delivered, but found myself having to call and report missing items way too often, which defeats the whole purpose.

Poor customer service in handling refunds. Also require cc to signup even just to use gift card. Didn’t get a refund, but luckily found another person in their delivery area to gift it to.

I have used this company on and off at my last two addresses over the last 5 years and love them! I am bummed you do not have service in the Summerlin area of Las Vegas! My boxes are always delivered on time and have great, fresh, produce. I love the website and the addition of the add-​on option for oranges and apples. Since I juice every morning, this saves me tons of money! If you come to the Summerlin area of Las Vegas, please let me know so I can re-​activate my account.

I have received Door to Door for many years and have been extremely happy. Also, the people in the office are helpful and pleasant.

How did I not know about this before?! Like another reviewer said, this is life changing. I’ve been eyeing up my neighbor’s delivery for a few weeks and decided to try it out. My first order just arrived and all the produce looks great and everything was packaged extremely well. Cold items were packed in a cooler box with ice packs and dry ice and arrived still in their frozen state and refrigerated items at the proper temperature. The prices appear to be on track with what you would expect from Whole Foods but considering I have an 8 month old and a trip to any grocery store (King Soopers, Sprouts, Whole Foods) would take a minimum 1 – 1.5 hours round trip… plus would earn myself a massive headache… it is certainly worth the slight extra cost.

Absolutely life changing. The produce and selection of other products are wonderful and the service is affordable. I actually save more money buying organic produce with DtoD than I ever did buying regular produce at the grocery store because I don’t overbuy in an attempt to avoid the seventh circle of hell that I call a crowded grocery store on the weekend. I like the fact that you can switch out a certain number of items if you’re not really feeling them a certain week. Because sometimes you don’t want eggplant. The customer service is fantastic and easy to work with if you every have a problem (which has been rare). It’s reassuring to know that there are still companies out there like this that focus on making life easier and healthier for their customers. I love you DtoD!

The service has been good and I love that everything is organic and that they recycle their boxes. That is awesome! I think the price is a little high, but am paying for convenience and it is convenient. The only thing I am getting tired of is that you get a preset order. It’s great that they offer substitutions, but I still end up with stuff that I don’t really know how to use or end up using before it goes bad. I really wish you could just set your own recurring order each week and the. Be able to add stuff on as you see fit. Especially in winter there is a lot less produce selection and some of the stuff is pretty green and takes awhile to ripen and quite a bit is not local, obviously since its CO in winter! For those reasons I am not sure I will continue with this service, but I do recommend it if a CSA is what you’re looking for!

Updating this review after DtDO contacted me regarding our turkey experience. They refunded the full purchase price of the turkey, and explained that they hadn’t ever delivered meat before. I can appreciate that, but they really should have done some test runs to work out the kinks. I can’t say too many bad things about their produce delivery, but I wouldn’t rely on them for anything beyond that.

Check your charges to make sure you are getting the credits you are supposed to for undelivered items!
The concept is great, but the actual execution is not so great. I heard about door to door organics from a friend and figured I would try it out. I received three orders from them and all three times there were items missing. Per the sticker left with my order, I was told there would be a credit for the undelivered items when I was billed. All three times my card was charged the full price and I had to call to get it fixed. I’m paying for convenience and they certainly have do not make it very convenient when you have to call every time you order from them.
I find the quality of items to be so so. In less then 3 days I have products going bad and unusable. Grapefruit and potatoes that are mush, tomatoes that turn Brown in 3 days… I figure it’s cheaper and easier for me to just get my produce from the store.
I do have to say that the people working in customer service are very nice and I actually feel sorry for them when I call. Not because I’m mean, but I get the feeling I’m not the only complaints they get.
Customer service people are nice, it’s convenient, but produce quality is lacking and they can’t seem to get their billing right. I won’t be purchasing any more boxes from them. Which is unfortunate because I love the concept.

The bad reviews for this company, especially from Colorado costumers is bizarre to me. I think sometimes the I have been with D2D for at least one year now. Previously, I would buy organic at the local Natural Grocers, organic at King Soopers or Sams Club. I know before D2D, my monthly grocery bill was at least $ 900/​month for my family of 4. After door to door, I am spending now more than $ 100/​week, often less, so in my opinion, not only does D2D save me time (which is beyond awesome and seriously, who wants to go grocery shopping with kids?!) but it is saving me money. How people can say it is as expensive as Whole Foods blows my mind.
Second, the quality. In the last year, there have been 3, only 3 issues I have had. Two were bad produce, I called and I was credited right away. The third was their glass bottled milk (which is the cheapest and most local organic milk around), that was going bad before the expiration date. I just wanted them to know my experience and since I have called, not one bottle has been bad. They are extreme in their level of awesome customer service and care! If you compare D2D to bountiful baskets, which I used to use, it is apples and oranges. Or nice apples and moldy oranges. D2D produce is always amazing quality, tomatoes are firm, strawberries are ripe and my bananas usually last a week. With bountiful baskets, without fail, every organic box would have at least one bad item in it. And if you are the last person to pick up at BB organic box, too bad, so sad, no exchanges. There is no comparison. D2D is hands down, much better.
Lastly, we get this biggest mixed box as I am a vegetarian and we mostly eat vegetarian meals. For this family of four, it is usually enough, although I sometimes have to add to make it last a week. All the prices for produce are very reasonable.

I got deliveries from Door to Door awhile back, but we decided to stop because a lot of the deliveries contained produce that was under-​ripe. After about a year off, I got an offer to try again, so I went ahead and had a bitty box of fruit delivered. This time, half of the fruit had mold on it when we received it. I emailed them to let them know of the issue and that I wasn’t pleased with the service and the response was «Thanks for giving it another shot. I’m sorry it didn’t work out. I’ve made sure you won’t be charged for that box.» Ok. the box was a special, so the charge was minimal. but seriously? You run specials to try to gain customers back, deliver rotten produce, then respond with ‘oh well, too bad’. Not exactly what I would call awesome customer service or product. I think I’ll just continue my trips to the grocery store and farmer’s market.

I’ve tried this a few times and have never been super impressed with the quality or value. My most recent delivery, having tried it again with a 50% off incentive, was terrible. Items were forgotten, produce was bad (bitter cucumbers, nasty tomatoes), and zucchini was just slightly larger than a pencil. With the availability of quality organic produce at my local supermarket and the farmers markets, this service is poor in comparison.

Convenience is everything.
I recently had gotten to the point that I was spending $ 25/​day on breakfast and lunch outside of the house. For breakfast… I would run through a chick fil a in the morning to order fruit cups and milk for school aged children then at work I would run down to the coffee shop for a bagel and coffee. Sometimes I’d grab a bottle of minute maid juice at the coffee shop as well since I felt poorly nourished. Yes, it was awful — the long hours and over scheduling were ruining my health.
Enter Door to Door Organics… We started with the bitty box for $ 26. Rationally I know it’s more expensive than the grocery store but my real comparison is to my actual behavior. We didn’t stop at a fast food restaurant at all our first week. I’ve now upgraded to a large box ($ 60). I feel like I’m being gifted a fruit basket every week. We all feel so much healthier and happier now. I hope they keep up the quality and service. It’s been a game changer for me.

I decided to try Door to Door Organics for at least one delivery despite the expense. I ordered the «bitty box» and made my substitutions, and also ordered some additional items. Delivery was prompt and everything was fresh and lovely. I called customer service when I thought that several items were missing and they were very concerned and helpful. A little while later I searched the boxes again and discovered the «missing» items hiding under packing materials.
When I called back to let them know that they were found, I asked if it would be possible to order a la carte instead of the bitty box, since that seemed to be an expensive way to shop. As I explained to the person I spoke with, I felt that I could do better buying the same items at Whole Foods. He told me that they price everything to be competitive with local stores and that a subscription to one of the boxes was mandatory for placing an order. After I got off the phone I added up the prices of the contents of my box and discovered that they totaled around $ 20.00. Then I added the prices of the items that would have been delivered had I not made substitutions and they also totaled around $ 20.00. So my $ 25.99 bitty veggie box wasn’t such a bargain. The «free delivery» is absorbed by the 25+% markup. I cancelled my subscription.
Bottom line: this is an excellent service with great products for those who can afford it or are house bound or too busy to shop. For someone like me, on Social Security and still able to get out, it makes more sense to go to Whole Foods and Trader Joe’s and buy more for less.

We have been eating very healthy for a few years now but never lived in a location that provided this kind of service, until now. First I have to say the convenience factor is a huge plus. I am a stay at home mother to three girls and battle MS, so it’s important to provide healthy affordable options for myself and my family’s dietary needs. This service is amazing. Just got my first order and everything was there, it was all fresh, and after juicing some of it it was delicious. Price is comparable to organic produce found in the store, but without the hassle of getting all my little ones dressed, out the door, in the store, and back home. The experience of opening the boxes was also exciting to my girls adding to their curiosity to try what was within. My littlest one put away an orange and beet juice I made with what came right after receiving my order. The delivery man was extremely friendly and let me know they’ll recycle the packaging, I just have to leave it out when they drop off my next shipment. This is an amazing service, one I’ll be using regularly.

Never in my life have I ever picked up a head of cabbage and wanted to bite into it like it was a solid milk chocolate bunny … until now. Seriously D2D — no one would believe my cabbage was steroid free, it’s a total organic hall of famer!
I’ve only had 2 deliveries thus far, however, I made it a point to Unilocal because I found D2D after having a less than fantastical experience with one of their competitors. I’m disabled, I don’t drive often, and trips to Whole Foods or Sprouts are amazing but there’s just too much space between them. I’ve always despised the idea of someone else picking my ish, as my belly grumbles in a different pitch than any stranger’s, but it is necessary for me to eat organic when at all possible so here I am …
I LOVE the idea of the weekly box, it’s one less chore for me and this week I forgot to log in and change my preferences but when I received my bitty — I realized my memory lapse did me a favor. The things I would’ve changed, gave me the option to try something new (lets face it, an all natural diet gets stupid after a while).
I also love the add-​on options as they encourage me to buy additional items that I could live without, but enjoy living with (NOTE TO NEW USERS: THE «NEVER SHOP HUNGRY» RULE APPLIES TO ONLINE AS WELL) and again, saves me from a painful trip to the store.
It’s rare that my endorsements of the century hold my 5 star attention, but hopes are high for D2D. Thank you for rocking my organic world.

I love Door to Door organics. We received a box from a similar service when we lived in NC, but I got very tired of the lack of variety and the proliferation of turnips and rutabagas and turnips and rutabagas. With Door to Door Organics, you can review your list of items and substitute or add items from a very large selection, including meats, eggs, produce, dairy, baked goods, etc. The selection includes items that are not locally grown, but organic and that I would purchase at the supermarket, such as bananas (unless they are being grown in Colorado now…)
The produce has always been absolutely fresh and I love having cage-​free pasture eggs – they are the best!
We have one small Safeway store in our small mountain town, and it is 40 minutes to Whole Foods and a bigger Safeway. Our local store does not carry lacinato kale and a number of other things that are available from Door to Door. We love lacinato kale and I have been thrilled to have it available every week so far. I am also astonished that Door to Door delivers to us at all!
The only reason I gave Door to Door four stars instead of five (and if I could I would give four and a half) is because two out of the three boxes we have received had items missing (avocados one week; figs another) and substitutions that we did not request, such as a watermelon substituted for a cantaloupe. The substitutions have so far been tasty enough, but it’s disappointing when we are planning a meal with avocados or figs and end up having to go to the store after all because we did not get any in the box. Customer service in response to the missing items has been fine – it’s just a bit of a pain. I’ll revisit the service after a few weeks and change the rating and edit the review if things improve.
Now, if Door to Door could only start carrying Colorado wine!

I cannot say enough good things about this company. There are so many benefits just to having food delivered to your door — it saves so much time vs. going to the grocery store. But Door to Door organics is a great company and has obvious benefits over the competition.
The food is high quality, organics and often times local. Everything we have gotten has been delicious.
Last week, our green leaf lettuce was wilted when I opened the box. I simply sent an email and they gave me a $ 4 credit for the lettuce. It was so easy to address the problem and they were so friendly. Also, the woman who delivers my boxes every week is super friendly as well.
We are a couple and started with the mixed bitty box the first week and have switched to the mixed small box since then. It really just depends on how much you eat.
We have tried new foods that I never would have thought to pick up at the store before. Pluots, kale, beets, etc. It has added such variety to our diets.
In addition to the produce, we have tried numerous different meats and have been very happy with everything. We get boneless, skinless chicken breasts from Boulder Natural Meats every week, it very lean and tasty. We’ve tried the grass-​fed ground beef from Colorful Ranch, Tommyknocker beer brats from Continental Sausage, Organic Prairie grass fed beef hot dogs, wild cod Alaskan cod loin, and maple-​cured bacon from Tender Belly — this bacon was super fatty, but it was a great treat. We typically eat turkey bacon so this was very different :) This week are going to try some steaks & burgers too.
We also get the whole wheat bread from the red mountain bakery and it is very good (store it in the fridge — it will go bad quickly otherwise) & nest fresh brown eggs weekly too. We’ve also tried juice, lunch meat, cheese, hummus & quinoa from them. Everything is good.
I highly recommend trying it.

We started using D2D a few weeks ago and have received our second delivery. I’m compelled already to write a review as we’re really happy with the quality and our delivery guy is as nice as can be. (I forgot his name already) My wife states the website is really easy to use and she is completely sold on the product/​business.
As far as cost, we put it on par with Whole Foods but without the gas, tire wear, parking and weather expenses/​hassles.

My husband and I have been receiving the bitty box once a week for several months now and I can’t say enough good things about it! The produce is always really high quality and I like that I am able to fill out lists of my preferences. One of the best unexpected benefits has been that I try new things that I wouldn’t have picked up at the store. This variety is great for health and for preventing food boredom. I save trips to the store and we are continually stocked with fresh food!
The online system works so well and is easy to use. The deliveries are completely reliable and they even make their way inside my gated community to my front door without any hassle (this was far from the case with Mile High Organics who made a big deal about it and had no way of gathering my information about the best way to get in).
I also add in grocery items often. They have a great selection of grass-​fed beef along with a number of other great items. The prices are typically comparable and sometimes slightly higher than Natural Grocers but considering the free delivery, this slight extra cost is totally fair and worth it.
I don’t have a single thing to say about Door to Door Organics that is not a huge praise!

I love the mix in each box. We’re eating more variety. I was afraid of not being able to pick out my produce by hand but the quality beats out what’s available in the organic section of my grocery store.

I am in love with this company. They offer a large variety of items, including the things that I find that I need the most often like produce and meats. I get the bitty box of produce weekly, and I usually supplement with a couple different meat items or things I need for meals. My favorite part is that you can switch out up to 5 items in the bitty box so that you are getting things you will use rather than random items that will sit around. I have newly gotten into juicing, and the weekly supply of fresh, organic produce really helps me keep up with it, and keeps me from going to the grocery store all the time. They pack perishables in nice ice packs, and everything is cleanly provided. I have never had any issues with incorrect orders. I also find that I am paying the same price, if not even a little less than I would for organic produce and meats, and the quality of the product is normally better than what I would find in the store. I would highly recommend this service.

I love this service. When I lived in NC I subscribed to a local CFA where we’d buy shares of produce at the start of the season and get a share of the crops. I loved it but most farmers could not afford to pay for the organic certification (so although most produce was grown sans pesticides, there was no true statement of such). I loved to get my ‘surprise’ box each week, but it was hard sometimes to get a bunch of beets when I had already some in the fridge from the previous week. It was also hard to have to go get the box 40 minutes from my house, as well as there was no chance to hold the box when on vacation.
When we moved to Colorado Springs, I was looking for another CFA, I found a couple but then again the regulations were strict. For one you had to volunteer for distribution at least once a month to be a member. The produce was pricey (organic) and again no hold for vacation and no switching produce.
Enters door to door organics. I found them online while researching and I was hooked. Prices are still steep, but comparable to other services, but you have the convenience of swapping items you don’t like or don’t need that week and also can put a hold on your box if you are out of town. The box is delivered to your doorstep with cooling packs for freshness. They also request you to save and put out all the packing materials and box so they can re-​use it. I love the convenience and the concept. I am signed up currently for the local organic grown produce and I love to know that very low carbon footprint is produced by my choice!

Overall, I think this is a great company providing a great service: organic produce and food delivery. When used correctly, this service keeps me out of the grocery store buying what I refer to as «fringe items» (stupid crap I don’t need and shouldn’t be buying in the first place).
However, I’ve had to put grocery shopping back on the itinerary lately as it has become imperative that I read labels. Unfortunately, Door to Door is light on the ingredient listing and nutritional info for some of their more processed/​packaged foods so it’s hard to tell if there’s any sweetener, etc in the almond milk (or whatever) that they offer. Plus, items like almond milk and coconut milk are substantially spendier than Whole Foods (where there’s usually a 2 for $ 4 deal on something). I believe they’re making efforts to improve this for 2013 so that’s much appreciated.
I do like the subbing system they use when they release a list of the contents of your box the Friday before delivery day. You can also update your preferences to show what you like to get and what you never want to get and your weekly (or in my case, bi-​weekly) box is designed loosely based on your preferences. Once the content list is made available, you can then sub up to half the items for something else. I usually always opt for more bananas and have found them to be the best bang for your unwanted grapefruit.
The quantities are sometimes misleading, especially when it comes to potatoes. Once I swapped something for Yukon gold potato and got just that: one small yukon gold potato. It was probably my fault for not reading the quantity correctly, but they shouldn’t have dumb quantities in the first place. I can see receiving one Russet potato, but I’ve never came across a recipe where a potato is basically used as a seasoning as one Yukon gold potato would imply.
Also, I’ve pretty much stopped subbing my other items for avocados. They’re always really sad. Whenever I open up my bi-​weekly box and pull the avocado out, I envision an angry box packing guy manhandling the poor fragile fruit. Avocado is the food of gods and doesn’t deserve that kind of treatment.
The main reason I keep on keeping on with my order is the eggs. They offer Cottonwood Creek eggs (local and delicious) that were previously only available at farmers markets for $ 5 a dozen. They’re great and they pack them well enough that I’ve never had a broken one. If I could be set up on an entirely ala carte service for these awesome eggs, I’d be a very happy lady.

We love Door to Door Organics, the hubs gets it delivered to his office every other week as a part of their living healthy initiative. It’s super convenient. It’s always well packed and the quality of fruits and veggies is always awesome…
Being a part of a CSA is always hit/​miss I find, you can get a weird bit of veggies (like a ton of turnips) but with Door to Door, you get to choose your veg/​fruits weekly/​biweekly… (they also have milk and eggs). You get organically grown veggies often times from local farms… so it’s good to support the local farming industry, but you also get the food you need/​want instead of getting a bunch of ruttabega you dont know what to do with… We love Door to Door organics: D and we highly recommend them to anyone who loves eating organic :)

I signed up for this service about a month after Baby N was born because I was tired of missing out on eating fresh fruits and veggies and getting to a grocery store seemed to be an impossible task. I’m so glad that I did at this point. Not only do Sir Nicholas and I enjoy the bitty box ($ 25 each week for about 9 different items ranging from something like 1 butternut squash to 5 bananas), but I’m using all the fresh produce weekly to make some of Baby N’s food as well.
There are lots of things I love about the service such as:
+ The ability to order different sized boxes for different prices
+ The fact that I can make up to 5 substitutions if what they originally schedule for my box doesn’t jive with my tastebuds.
+ The fact that I can put items in either a list titled «Produce I think is awesome» or «Produce I don’t want» to make sure I’m getting as much good-​to-​me stuff as possible.
+ The fact that I can skip any week in my own account in my settings
+ The fact that I pick the delivery day and location
+ The fact that I can order other kitchen items like eggs, meat, bread, etc.
It’s really a lovely service and I’ve not had a bad produce item in the past 5 months, which is awesome. I’d highly recommend using this service if you don’t like going to the grocery store, or just don’t have a ton of time like me.

Pretty impressive! I signed up for the service and I was pretty hesitant, so glad that I did! There really isn’t a great place to shop nearby that is convenient so I figured why not, I’ll give them a shot. My plan was to leave a cooler out for the delivery to be put into so it wouldn’t get warm, and I totally forgot. I called the customer service number and the gal on the phone was super nice. She told me no problem, and she was right. No problem! I got home to a nicely packed box of produce and cheese, all of which were cool, no warm spots!
The produce that I received was amazing, it was high quality and stuff that I would have hand selected had I picked it myself from the market. I am extremely pleased! I will try and order some meats next time, initially I was concerned about keeping them cool, but now that I know how they pack things with ice packs and cold pouches I know I’ll be in good shape.
Seriously a valuable and convenient service, well worth the price!