Lafayette Eye Associates

Since my last review, I am still no longer a customer there, yet still managed to receive multiple text spam messages from them. The last two have actually included somewhat ambiguous opt out instructions but they don’t appear to work.
Now whenever I drive by there with a passenger in my car I make it a point to tell them what an awful place it is.

Have been going here for a few years, but will be changing to a new provider this year. Front desk is awful, I called to order contacts and they acted like it was the biggest inconvenience for them to help me. When I went and picked them up at the office, the front desk staff was even ruder than they had been on the phone. One lady at the front desk actually ignored me and yelled to another lady that it was her job to help me. Definitely some miserable people who work here and I will not be back because of it.

What an amazing experience! I just had my first appointment there earlier today and couldn’t be happier. The doctor, Dr. Sahar, was extremely thorough with her examination, answered any questions I had, and was incredibly friendly as well. I found the entire staff to be completely attentive and patient as they worked to fit me with new contacts and new glasses. Their eye glass selection was extensive and they made sure to work through my insurance company as well and made the whole experience a real pleasure. I would recommend to anyone and everyone.

Stay away! I paid in advance for two pair of glasses and after several failed attempts to get the Rx properly aligned in the lenses for the first pair, I was forced to go to another provider (Pearl Vision) and they got it right the first time. However, LEA refused to refund the money for the failed lenses or the pair they never delivered. They are thieves. Considering taking them to small claims court…

I was a patient here for 5 years. All in all, I have liked every doctor that has seen me. Nevertheless, I have had a different doctor each year, as this place has a revolving door of doctors.
My biggest issue with this practice is the front office staff. I feel like I am bothering them every time I call or have an interaction with them. I just recently requested a prescription for contacts be mailed to me. It took multiple calls over several weeks before I got it. It was torture dealing with the front office.
Given I would prefer to develop a relationship with one doctor and the hassles from the front desk, I have since changed doctors.

Haven’t had the greatest experience here. The front desk receptionists have a judgy, non-​helpful demeanor. However the docs here like Dr. Sahar are great. Very friendly and seem to know what they are doing. If they had friendlier staff, I’d definitely give at least 4 stars

I had an excellent experience today at Lafayette Eye Associates (my first time there.) I’d been experiencing eye pain and discharge for ages, which I (correctly) suspected it was due to my contact lenses. The doctor did a thorough exam, recommended a new, (daily) contact lens, and provided me with a generous number of samples. Already, the pain is gone, and I can feel the difference in fit. It is awesome to finally be pain-​free. I would definitely recommend Lafayette Eye Associates!

Apparently they decided to take it upon themselves to opt me into their robo-​call and text spam appointment reminders. Not cool.

So I have been going to LHEA for a few years now because it was close to my home and they were ok. I don’t know what happened in the past year, but the staff and the Doctors (the optometrist I had apparently left and I wasn’t told until I got there) have become extremely rude and incompetent. My last visit, this doctor tried to provide me with a new prescription and made both eyes the same because she told me it was for convenience?!? I was so confused and kept asking questions like did my eye get worse, etc. so she was like forget it, I’m writing you the same prescription you had. Who does that??? Then when I went to go pay, the receptionist told me my insurance didn’t cover my contact fitting. I guess I looked confused bc in the past, it was always covered or at least partially covered. I didn’t feel like arguing so I paid and left. A month later, I saw that they submitted a claim to my insurance and noticed that it was covered and they got paid twice (once by me and them!!). So I called them for a refund and instead of an apology, they said, oh yeah, you have a credit on your account. Unbelievable.
Please stay away from this business!!!

I can hardly see to write this review, agree 1000% with Valerie M. — exceot I am not so sure about the doctors being first rate. I went for my second annual exam. Turns out I need a stronger Rx. She fitted me for contacts and gave me a trial pair, but refused to give me the Rx, saying that I needed first to try them a few days. They are not fitting right, I can’t see distance, and told them so when I stopped in a few days later to give them my glasses to update. No one cared. I called a few days later and I had to really push to get them to try the other brand which had to be ordered. My doctor wasn’t in until the next week, the staff refused to call her and also wanted me to wait until November 10 (3 weeks) and come i n again– because that doctor would be on vacation. Meanwhile I cannot see! I had given them both sets of glasses I have to replace the lenses with the new Rx to get a discount.
Excuses excuses finally they said the doctor had ordered the other contacts. Still I could not see with the trial lenses so I tried my old contact lenses. Much better. I have 3 pairs left. It will be 2 weeks before my glasses come back.
The rude staff (they don’t say their name) told me the doctor who is in today dismissed my call, wanted me to come in next week. I have called about 6 times today trying to make it clear that I need to know if I have the right Rx, and I need to ask if it makes sense from my exam that my old contacts help me see better than the new ones, and is there going to be a problem also with my new glasses for which I am paying almost $ 800?
So that’s why I don’t know if the doctors are first rate, did my doctor make a mistake? No one is perfect but I can’t get any LEA doctor to speak to me to clear it up.
They keep saying how busy the doctor is, seeing patients, and the doctor refusing to even let me know when she plans to return my call.
This last time I specifically said I want them to call me before the next patient, it’s been 4 hours and they close in one hour.
This is not «care»”. These people don’t care at all that I am not able to see, and using an Rx that is out of date. Phone games unacceptable, you’d think they’d be concerned that I can’t see!
Do I even have the right Rx?
Update February 2016–
It only got worse at Lafayette Eye Associates, I came back for those $ 800 glasses no less than 5 times and they were either not right (they forgot to polish the edges the first time, the second time they tinted them green instead of blue… and each time LEA gave me a hard time, as if I should just take them the way they are, they never bothered to check them before they called me, or if they did they missed these OBVIOUS issues).
In June 2015 My child went for Vision Therapy at Holistic Vision in Huntingdon Valley– I should write a review for them, Dr. Sapossnak was fantastic amazing. So I asked her if she could help me too. She understood why I was given the wrong Rx for both glasses and contacts, I took that Rx to Eyeglass works in Manayunk. I had to pay $ 800 again for the new, correct prescription but I CAN SEE and I can even wear contacts again!

Love this business. The doctors spend a lot of time with you and really listen to any problems, and come up with treatments for you. Scheduling appointments is not a problem and they are open later during the week which is helpful. Definitely recommend.

I wanted to take advantage of my eye care benefits before they expired for the year so we visited L E A (don’t feel like typing the name) and they were great!
We previously visited a chain store in NY and they flat out refused to accept that my insurance covers non-​prescription sunglasses. Its an odd option, however, my plan is awesome.
Based on that experience, I was leery when approaching, however, they looked up my information and lo and behold, someone is now rocking some Rayban Aviators.
The staff was kind, professional and quick.