On the Move: Moving & Storage

I am not a serial mover. This is the first time I have ever hired someone to move my stuff, but my first move with my family.
This said, I can’t imagine how this experience could have gone better. The guys showed up on time, wrapped everything in blankets, loaded it quickly, then unloaded it quickly at the new house. All of this without damaging either house or my furniture.
I will definitely use them again.

The jerk that was on my move tried to get me to sign a damage waiver before the even started moving my stuff, I argued for about 10 mins and he finally got started. Then while moving my grandmother’s antique cherry dining table he flipped both of the table leafs out and put it on too of his head I stead of asking the other mover for help. He couldn’t see where he was going and ran into things in the shop where it was being stored and broke one leg of the table completely and and another leg is cracked so bad that I can put anything on the table. The movers also left my house 10 Min before I did and I was at the apartment for 30 mins before they arrived. The bald guy couldn’t even park the truck he almost ran over 2 cars, they spent 15 mins parking the truck. I was charged for an hour that they did nothing for me. I even called the office and spoke to Kayla many times because the bald headed mover was dragging the time out, she said that another mover was on the way, but he never showed up. Never use this company if you want your things to be taken care of.

I used On The Move to move me from Birmingham AL back to Nashville TN (Green Hills) — they did a fantastic job. Graham Sanford was awesome. I’d recommend them anytime for any kind of job but they definitely specialize in large and complex moves.

If I could give 0 stars I would. We have moved several times in the last few years and this was by far the worst move ever. Luckily we knew to over insure since they damaged so many irreplaceable items! We were assured that they would pack the items on the truck one time to avoid damage but they didn’t. They ran out of time packing so took the truck back to their warehouse and re-​packed the truck and in the process didn’t wrap several pieces! On top of that, when they finally arrived to our new home several states away, they broke an irreplaceable expensive bed frame while bringing it in the house. Their system of tagging items to keep from losing stuff didn’t work, we lost 2 boxes and then it was a nightmare getting the insurance to settle the claim even though they acknowledged it was their fault. During all of this not one person apologized for poor service. Customer service goes a long way even if you screw up and they couldn’t even handle that correctly. We have since told everyone we know to stay away from this mover!