Davis Florist of La Plata

I just moved into my new home, in a new area and my Best Friend sent me flowers for the occasion, via FTD. Sending Flowers to each other is something we do often, so we are not new at using florist services.
When I arrived home yesterday, I found a wilted, brown mess! All flowers fully in bloom, it was 90+ degrees yesterday. I also found a presentable side and posted a thanks to my friend on FaceBook. She immediately called me to acknowledge my thanks, but stated they are a lot smaller than the premium order she placed.
I called the florist shop and left a message with their answering service.
This morning the delivery guy (Owners Husband), called to listen to my complaint. He stated that it is not thier policy to take an arrangement back when they are outside their normal delivery area, they leave it. I stated why would you not use the number provided, I would have had my Nanny come to the door. He stated he rang and nobody answered, a lie for sure! So I asked why he would deliver a small bouquet, instead of the premium that was ordered. He stated FTD does not pay enough to cover a Premium, only a small. I stated that has to do with the agreement between you and FTD, when he accepts the offer from FTD he is to deliver a quality, premium bouquet. He stated he can send what he wishes, he has that option.
So needless to say I called FTD first thing this morning and let them know of the TERRIBLE customer service I received and the opinion Davis has of a premium bouquet; the equality of a Safeway arrangement! FTD apologized and stated Davis will be flagged for any future arrangements and would find a reputable florist in my immediate area to replace the low rate flowers I initially received from Davis.

At my mother’s funeral this week, the delivery person with the flowers for on top the casket arrived after the funeral service had begun. The pastor stopped the service so that the flowers could be placed. The funeral director suggested to us that we refuse delivery and not pay, but I could think of nothing more awkward than, in the middle of the service, to refuse to have flowers placed on my mother’s casket. The late delivery was irresponsible and disrespectful to both the deceased and the family. There has been no acknowledgement or apology.

Davis Florist attempted delivery when I was at the viewing, and I called the number for their answering service on the hang tag they left, and gave them instructions for delivery. The following evening, after the funeral, I called Davis to see what had happened. They said they never got the message I left with their answering service, and offered no apology or corrective action. It’s their service! With Davis, you can take it or leave it, and shut up. By the third day, the flowers had started to wilt.

I’ve ordered flowers from Davis via their Web site on multiple occasions for friends who live in the area. The arrangements have become increasingly smaller over the past few years. The last time I ordered flowers from Davis (Fall 2011), when given the option online, I paid more to double upgrade the arrangement so that it was a «super deluxe» arrangement with exponentially more roses and the like. With delivery and tax, the arrangement cost close to $ 100.
My friends took a picture of the arrangement and sent it to me with a thank you. I was horrified and embarrassed when I saw the picture. The arrangement could not have been smaller — it was about the size of my hand — and from the picture I could not distinguish any roses at all. Quite frankly, there were barely any flowers in the arrangement — maybe about five to eight in total.
Suffice to say, I was embarrassed to think that the recipient of the flowers probably thought I had spent $ 25 on such a small and cheap-​looking arrangement. I will not use Davis again. Be careful of the bait and switch if you choose to use this florist.