Staples the Office Superstore

I came to this store to get my laptop updated to have my wifi fixed. The system was cleaned up but not updated. And I was told to use a USB Port WIFI Adapter. The repair shop decided not to install a wifi adapter. I paid 159.99 up front with lousy service not meeting my needs. Do not go to this place a waste of your money and time.

As any of the retail establishments, this one was struggling to provide service with minimal staff covering a large amount of square footage. The pros? The package and mail service is the only one open in town 7 days and evenings! Great add to provide services at an office supply — this decision rocks! The loss of a star… Having to wait to locate the only one in the store that knows how to provide the service? This is another team management, cross training issue I have mentioned in other reviews. Less staff means more work per person. Locating other employees takes time and frustrates customers. Time spent locating other employees is non-​effective management. We will be back to use the convenient service. We would choose to frequent more often if we could be sure they were striving to meet customer service needs!

The folks working here are really friendly. The register people are efficient and pleasant. The shop is always well stocked with all the various office supply items. Whenever I come here I always have a question or two about one thing or another and they do their best to answer my questions. I feel confident shopping here that I will find exactly what I am looking for and so far this has been true. I was shopping for an ink cartridge for my printer and the name brand cartridge was expense; the employee helping me pointed out a staples brand half the cost which worked out fine.

This 5 Star Rating is Exclusively for David De Los Reyes in the Copy Print Center. Today I walked in to process a printing request I emailed about an hour before. As I stood in line waiting my turn, a printing attendant was so disrespectful to an elderly man barely holding himself up with a cane, who requested a double sided copy. She literally huffed and with an attitude told the man, Ugh What? nodded her head and rolled her eyes and turned away from him as he was still speaking to her. Now this employee is no spring chicken (she’s at least 30+ yrs old) that one can at least justify her ignorance and disrespect would derive from being young and immature. This was such a turn off to me that I decided to bypass my reason for going. I am used to the good service in the RSD store. So I got out of line, went to look for cardstock instead.
As I walk past the Copy Center I noticed David was still tending to other customers so pleasantly. He was AMAZING He helped me meet my printing requests with such a pleasant and attentive manner. I even explained to him the rudeness I witnessed. He apologized for her conduct and asked me to allow him to make it better. He SURE did
Please take a moment to recognize David’s traits of Excellent Custom Service skills. Thank you.

I would give a negative star if I could. I’ve always preferred Office Depot, but since this was close to our new house I decided to go to this Staples location. Big mistake! I placed a print order to be ready before Christmas Day… they seemingly forgot, and ignored my numerous emails. I finally sent an angry email indicating that they have lost a customer and… wow, I finally got a response… however it was today, January 19^th, 2016! Thankfully I had a back up plan for the Christmas gift. The only thing that was offered was that I was told to pick it up today and I wouldn’t be charged; big deal…$ 1.49. THEN… when I went to pick up my order tonight I was blatantly ignored for 10 minutes while the guy behind the counter was semi — busy with another customer. When I went and asked for help at the main register in front of the store, the young lady said there were only four of them there tonight. I’m sorry, why is that my problem and why isn’t there at least somebody to at least acknowledge me after 10 minutes of being there, standing as the next person in line? I would’ve been fine with someone least acknowledging me and maybe saying, «I’m sorry, we are short staffed, but I’ll be with you in just a few minutes»…how hard is that? It’s so sad that customer service just does not seem to exist anymore…

Just called and was placed on hold for 10 min. Each time someone would pick up… only to call me sir and let me know I would continue to hold. I am very disappointed in the lack of service I just received. I had one simple question for printing. Will NEVER shop here again.

You open at 9:00am? Buh bye! I am off to Office Depot, a short half mile away. (And very likely, so are the 5 customers that I just watched walk up to your door and then drive away.)

Id give zero stars if I could. Only one person ahead of me for the copy & Print center yet I had to wait 16 minutes to even be acknowledged. I only needed 3 sheets printed & I had it on a USB but yet they took ALL the people behind me in line first. By «they» I mean David. He seemed nice but worked with no urgency whatsoever. When he finally took my USB he gave it back after I said 1 sheet needed to be on card stock and I had to wait another 7 minutes.
Awful customer service, will be driving out of my way to avoid this particular Staples in the future.

They close at 7pm. Seriously? Just in the two minutes I was there in my car, four other people were just as surprised. No wonder their other location closed. Not good business sense when the mall is within walking distance and closes hours later, as does Office Depot down the street.

I have to say that my experience today at this Staples today was top notch! Elijah in the copy center was amazing. He helped everyone including the mom with the crying babies with a smile on his face and a sense of urgency. No one waiting felt as if they were not being tended to.
Great job Staples on having a a stellar employee like Elijah!

I went to this location hoping to get help from the staff to print out invitations. The gentlemen behind the counter told me I should just do it online. Even though I am standing right in front of him. he suggested that I drive all the way back home and do it online. I don’t quite understand why I was not helped. I will NOT be coming back to this store. It is extremely unprofessional to have a customer standing right In front of you and basically turn them away so you don’t have to do the work.

I used to love walking into my local Staples College Grove, but they have since closed that location. I tried adopting the Grossmont location as my new home store but I am constantly walking out frustrated and sad. I’m not the most tech savvy person and when it comes to print jobs I am consistently frustrated because the gentleman working there puts in VERY little effort to help. Tonight I grew so frustrated I simply gathered my things and walked out. Luckily there is a Fed Ex Kinkos down the street, I walked in there and they did a phenomenal job and walked me through what I needed. I’m definitely going straight to Kinkos next time. Sorry Staples… you lost a customer today.

I am always hassled to return here it never fails. The selection is also MUCH smaller than other staples stores

The people at the copy center are always a mess!!! There is always a line and they are always understaffed. They are all over the place running around like chickens with their head cut off. I always leave with a feeling that my order will not be done correctly, though somehow, they seem to manage getting it right.

I really wanted to like the store because it is so conveniently located. But the guy who runs the print & copy is so terrible! I could tolerate the jokes he thinks is funny but is actually offensive, but when I email something on Monday to be printed and call and call and it isn’t ready and then show up on Thursday to be told rudely by this same guy that they are too busy to print my small order and that he doesn’t know when they could possibly get to it, that’s too much. I’ve experienced several instances like that and I am done with this store! Go elsewhere — even a longer drive is worth it if you want to get anything done!

This store always manages to suck me in. I never come out of here with just the one item I came in for. I came today looking for a tri-​fold presentation board, I came out with that and two additional bags of assorted things I really did not need. My name is Lesley and I am addicted to office supplies.
I was greeted by a nice guy who offered to help me find the presentation board right away. I didn’t leave after that though, I wandered around and checked out what was new and found all sorts of supplies I couldn’t live without (that will take up space in my upstairs hallway closet no doubt).
The store wasn’t crowded but they had three checkouts open which was nice. The cashier who rang me up was nice and to the point, always appreciated, in my opinion.

This is the second time I’ve been here and was told that I wouldn’t be able to print in the photocopy area for several hours. So I decided to just buy a printer instead. I had to wait for 20 minutes fire someone to be available and help give me information about the printers. :(

I recently installed Vonage for my land line. None of the three free phones had answering machine capability so I went online and chose one from
. I ordered on a Tuesday and it was supposed to be delivered the next day, Wednesday. That was the day before Thanksgiving so I was not ‘upset’ it did not arrive. I did check the tracking report and it said the machine had been delivered.
Today the day after T-​Day I called the store and was given the 1 – 800 number. After a short discussion with Stephanie she is sending another machine to me. UPS comes here regularly and they usually do not make mistakes, I cannot imagine what happened to the first one unless someone stole it but I never heard the UPS guy, they always honk and knock on the door, and slip the package under the mat. Anyway, Staples came through and I should get my machine by Monday. I am a happy customer.
I used to shop at College Grove, I could get there overland with out hitting a freeway. I can get to La Mesa overland also but takes a little longer or 125 but that is sometimes crowded… At the La Mesa store, it is too close to restaurants and my husband always wants to go so my trips cost me a lot more.

Found this killer deal on
— TempurPedic office chair with an original price tag of $ 300, it was on sale for $ 188, then stacked it with a $ 75 off coupon! Prices here are generally high, so you have to buy items when they go on sale.
Not a perfect score because they need more workers here. The wait at the cashier’s line was just too long.
Not the largest Staples I’ve seen and it’s cramped in a small corner of the parking lot.

I finally decide on which tax program to buy for this year. I came by here because I needed to pre-​order a video game at Game Stop in the same shopping center.
As I browsed around, I finally found the program I wanted and headed up to the counter. Apparently, they do not leave the software in the boxes anymore, so they had to call in the order from the back. In a few minutes, my software arrived, I paid, and then I was out the door. The service was great and so was the sale price I paid for my software.
They recently remodeled and the store has some new fresh carpet. Great location.