Julian Bakery

Another vote for atrocious (NON)-shipping and totally un-​responsive customer service. I placed an order and later received an email notifying me the order had shipped, along with a tracking number. A week later, and after three emails… no package… no information from the tracking number… and no reply to my emails.
WHO IS RUNNING THIS BUSINESS???

I normally never leave reviews, but these bars are not as good as what they are made out to be. I was disappointed in the two bars I did try from this variety pack. So far I have had the cookies and cream. The texture was good, but tasted nothing at all like cookies and cream. Then I also tried the Chocolate mint. Texture was hard and chalky and not very good. Do not think I will purchase them again. I also tried to leave this review on their FB and they kept deleting my comment. That’s why you only see good reviews on there. If you want a great tasting protein bar with out all the added stuff, get a Quest bar. They are the best!

This review is based totally on the horrible customer service of Julian Bakery. I can’t comment on the taste because I have not received my order, although I have been sent a tracking number with no tracking since my order has not left wherever it comes from. My emails asking for information have been ignored. These people do not deserve our money or our business. In this age of automation and technology, this is unforgivable.

Wow. You would think with all of these terrible reviews this company would seriously consider making some changes. Review after review of angry customers who have not received orders after months! Unacceptable. Either fire your the person in charge of shipping or increase your supply to meet demand. Reviews and pictures of molded inedible product. I mean really? For a company trying to be in the health sector this should be embarrassing. Who owns this place? Your product will eventually speak for itself. If the product is bad and the customer service is terrible then you will never succeed.

I placed an order for 2 boxes of paleo bars on Jan 25. On Jan 28 I received an email saying that my order would be here Feb 3. On Feb 10 I emailed the company questioning where my order was. I was given some response of due to the weather in the country they were having trouble getting supplies. Ok, I’m easy going, my thought was that they could have contacted me to let me know my order would be late. Well, Feb 24, after not receiving anything I wrote another email informing them of how displeased I was with their service and I wanted my order canceled and my money refunded. Fast forward to March 2, and they had not done so. I called them today, informed them of how disgusted I was and demanding a refund. I don’t even get an I’m sorry. Customer service goes a long way, and this company is severely lacking. I will never waste my time with them again

I ordered the variety pack bars. It took one month for me to get them. I contacted them concerning the delayed shipping, and only after I first contacted them did they inform me that a part had broken and my order would be late.
I did finally receive my bars, and I will not be ordering them again. They were all very oily and had a bland taste. The bars are not very big, and left me hungry. I usually eat quest bars, and I will continue to eat quest bars over these bars.
Do not recommend. Save your time and money.

First of all, if you read this review on Unilocal,it states that Julian Bakery has closed. It has closed it’s La Jolla location, and has moved to Oceanside. You can find this information Under «From the Business» on the Unilocal review page. You can order from their website «
.com» It also includes a working phone number.
This is going to be a mixed review because I absolutely LOVE their Paleo bars. I am not a big fan of the flavors that I originally thought might be my favorite, mint & cookies and cream, but they are still ok. I have ordered the variety packs to get each flavor. My favorite are glazed donut, cinnamon roll, coconut shred, and caramel. If you have tried low sugar/​high carb products you will appreciate the great taste and wonderful texture of these bars. If you are new to the low sugar/​high carb market, I could understand how it might not be what you were expecting, For medical reasons, I had to drastically reduce my sugar intake, while also increasing my fiber and protein. I have tried many many products and this one has become a staple for me. I was so happy to find something that satisfies a sweet craving while providing lots of protein and fiber both. That being said about the wonderful product…
The shipping is a joke. I have a few other products I would love to try but they can’t seem to get the bugs worked out on their shipping issues. I live in the country (way out) and USPS is the worst possible way to receive deliveries. I am into my third order placed on 2÷3÷16 (each order having it’s own shipping issues). On this order, ²⁄₅ I received a confirmation, and on ²⁄₈ I received a tracking number that my package would be shipped 2^nd day USPS on ²⁄₁₀. On ²⁄₁₀ I received another email stating it had left and should arrive to me by ²⁄₁₂. The tracking number that they provided still hasn’t left the store as of today 2÷16÷16. I sent 2 emails asking for updates with no response. So I called today and the girl answering the phone, Katie, said that they had encountered some problems in production and my shipment had not left yet. I am absolutely not upset at all that something has come up in production. I am upset that no one would answer my emails about food getting lost in our postal service for 6 days. Communication makes all the difference in the world. If their shipping information was dependable, I would absolutely rate them a 5 star business. I sure hope they work this out (UPS and Fed Ex are much more reliable).
I am a huge fan of their product and was excited about trying more items, but it doesn’t do any good to make a good product that you can’t get delivered.

Ordered the Paleo Thin Crackers from Amazon. I was amazed… they are pretty dang good! I created the first commercially available low carb hot cereal, and was in the industry for a good long time, so I know good low carb from bad, and these are pretty good. Super crunchy, with a bit of a weird aftertaste, but still good with cheese or guac. Wish they made one without garlic so I could have them with almond butter and raw honey.

The ultimately worst I have ever tried, spent $ 120 plus tax and shipping, returned them and have yet to hear from the company or receive my refund!!! What kind of company does that??? Not a reputable one for sure

I ordered two boxes of their Paleo Protein bars online from an ad I saw on Facebook. I liked that all the ingredients were real food. I bought the Chocolate Mint and Cookies and Crème flavors.
Both bars made me sick to my stomach, horribly so. I am not exaggerating. I felt like I have having an ulcer, or food poisoning and had cold chills and wanted to vomit. Not sure if it was the bars or if I was just sick with a stomach flu, so I waited a few days for all this to pass and then tried another bar again. All the symptoms came back.
Either the batch I got was contaminated with something or their prebiotic fiber blend was horribly incompatible with my system.
Having experienced this, I reached out to them and they agreed to refund me for the unconsumed bars.

Stay away from Julian Bakery. I ordered paleo bars online several weeks ago. I received a tracking number that shows that USPS generated a label but item never received by post office. I’ve sent emails, left voicemails on 2 different numbers and messaged on facebook. NO RESPONSE! I had to open a dispute with paypal. Awful!!!

Ordered on ⁷⁄₃₁ and still have not received it. I have called and left messages, sent emails, and have not gotten a response. I cant even get my money back. Complete rip off.

I have bought both of the breads tgat they offer and was very disapointed. The wraps are good though. And I would strongly suggest everyone avoid their protein bars. There are very few nutrition bars that I havent tried and these are the worst I have had. There ate plenty of other low sugar bars out there. D’s Naturals No Cow bars are a much better option as are Think Thin crunch bars and NuGo slim bars

My review is only for the location in La Jolla. I haven’t ordered anything online.
I have bought paleo wraps, bread, waffles, cookies and cereal (all paleo) from Julian bakery and I couldn’t be happier. The price seems expensive but you’re paying for good quality stuff! Eat crap and it’s cheap… eat good and it’s going to cost you. I have been getting my paleo from them for over a year now. Sad to see the location has closed.

I hate to write a negative review — but felt obligates to share my experience to help others.
After receiving my first online order (15 days after placing it) I was pretty happy. The cereal is good. The breads are OKAY — I eat the bread mainly because I know the ingredients are good and because they are low calorie (35 or 50 calories per slice) — but to be completely honest they leave a bit of an aftertaste — even when covered with nut butters.
I decided to order a second time and try a few additional items– I am now up to 16 days without my order and no update on shipping. I was told last week (when I reached out) that part of my order was on back order. They said it was shipping last Wednesday, and here we are Monday — and after checking in on the order status again, it is still not shipped. I emailed asking for a manager to discuss this with — but no response. They provide no shipping or tracking updates. Its very frustrating.
Regarding the bars, so far I have only had the glazed donut bar — which is not good.
The customer service is HORRIBLE.
I am going to look for another way of getting paleo baked goods — this place has officially lost a customer — one that would have likely ordered on a weekly basis had they been responsive and more customer service oriented.

I had such high hopes for this place. Ended up having a terrible experience.
— Placed an order, was sent tracking details, and item was never actually sent.
— Left multiple voicemails every week trying to get an update — no calls returned
— Credit card was charged, felt like I’d been scammed
— Finally reached someone who said the paleo protein bars were not ready, so my order was on hold. Gee thanks for letting me know when it had been a month since I placed my order! They said order would go out that week.
— Order did NOT go out — again I left multiple voicemails that were not returned.
— Once I threatened to report the charge as fraudulent, they emailed me
— I received the order about 6 weeks after I placed it
— Paleo Protein Bars — absolutely disgusting. I had to spit out my first bite. Also — 90% of the bars were covered in green mold!!! Had to throw the entire thing away.
I honestly believe that most of the positive reviews on their FB page are fake. There is no way people can think these bars taste good. I really wanted to like them, I did. I have a very forgiving palate. Between the diarrhea flavor, then most bars being covered in mold… it was a colossal waste of my money.
Wish I could give zero stars. :(6 week order delay, terrible customer service, and products that taste bad and/​or have mold over them.

Ewwww gross. Ordered paleo protein bars. They were LATE and took over a month to get here. Emailed them asking where they were with no response.
Bars arrived. Terrible! Gag me. Stick with quest for now until they can make a cleaner bar. Uggggg. Their reviews on Facebook etc must be all fake!
What a waste of money. Never again.
Update– my husbands bar was covered in mold! Wrote them and will see what they say/​do.

*Note — This was a review for their brick and mortar store. I have not ordered online.
Gluten Free Heaven?!? Love this place and so disappointed that it recently shut down, but I can definitely see why. Not enough traffic for such expensive real estate in Bird Rock.
But don’t fret, you can still get their fabulous products online at:
Super bummed as online is definitely not as convenient as just stopping in!

Bought the paleo coconut bread from my local health food store. Toasted a slice and it fell apart like saw dust. Had to turn my toaster upside down to get the rest of the slice out! Slathered some ghee on what was left in the toaster and immediately spit it out. I had the hardest time getting the awful taste out of my mouth! My daughter had the same reaction.
Final thought: THAT WASN’T BREAD, THAT WAS AN ASSAULT!

Interesting reading other people’s reviews. I’ve only had positive experiences at this bakery. I live in San Diego and can actually go to the shop, so I can’t comment on their mail order issues. On one occasion I had to reach out to their customer service department who were very helpful and quick to respond.
The shop itself is small and doesn’t look like a traditional bakery. It looks a bit bare, but they offer a pretty good selection of baked goods for those who have certain dietary restrictions.
I have only purchased their Coconut Paleo Bread, but really like it. Yes, it was a tad expensive, but so is a pantry of Paleo-​friendly ingredients. I like having a loaf on hand to have toast with eggs or just as a snack with almond butter (.mmmmm).