CVS Pharmacy

Rude pharmacist. After being on the phone with my mom to tell me if I needed to pick up her prescription along with mine I am trying to get her information and the the rude pharmacist, Christine I believe, says I will not help you until you are off the phone. In a nicer way she could have asked. Second, as I quickly hung up the phone as my mother was mid sentence I give her my information slowly and kindly. She rudely tells me I’m not in the system. I’ve been a customer there for a year now. Where else would I be? I asked her to check if she got my information correctly, she looked at me rudely and asked in a disgusted tone to repeat it and acted as if I was dumb. I also had to purchase my moms contact solution along with my prescription and she rudely took it and said can you wait before you scan it. I work in customer service for over 5 years now and never have I been so rude to anyone like that!

I had to give at least one to write a review however they do not even deserve 1. I’m so tired of their excuse that they do not have enough ppl it has been there excuse for years! Thanks for nothing and thanks for saying to do something and Never following threw with sending and imputing prescriptions «IN TO» the system!!!

Just called and spoke to a woman named Jenny trying to fill a prescription. Being a healthy person, I’m not knowledgable in how filling prescriptions work, so I asked Jenny if I could call one in over the phone. She asked if I was the physician to which I responded no, «No I am the patient.» She then decided to patronize me with a sarcastic response. I was calling just to get information and I get insulted? Completely unprofessional and truly unbelievable that a person such as Jenny could be employed in a service job such as this.
I would never recommend going to this CVS due to Jenny being employed there. Shame on CVS for employing such a rude person.

I just heard CVS fired Joe Morici who spent seven years in the Army, including a tour of duty in Afghanistan because he tried to stop two shoplifters from running from the Maryland CVS store he managed. I am a Vet and do not promote this type of corporate punishment. CVS should have at least sent him to counseling. So I won’t be shopping anymore at CVS.

This CVS is known for the negative mental attitudes of the pharmacy. Not just by their customers but by other CVS locations.
It may take them 30 minutes to refill a prescription but they will tell you 3 hours.
This is the kind of place that if there is a line then the 7 people working in the pill area will not even look up to make eye contact. You better not be a new customer even a CVS customer from another location. They will interegate you and act as if you are a Christian in a Muslim country.
Well that line is unfair to the Muslims.
The best thing about the store is the overworked nice woman cashier in the express lane.

This cvs is sooooo annoying!!! The line is always ridiculous. Aside from the selection everything else is a headache– parking is the worst too. The staff is pretty helpful if you can find someone. Not sure why they don’t hire more staff.

Horrible customer service here. Keep you on hold forever, never have enough people working and always running out of medications. Get a better and larger staff please!

Terrible customer service. I hate coming here but it’s so close to my job. The people here are disorganized and rude.

Worst experience ever. I had my doctor’s office call in antibiotics for me and since it was my first time at this pharmacy, they didn’t have my insurance on file. Usually when I go to a new pharmacy, the pharm tech just inputs my insurance info when I pick up and pay for my medication. However, this pharm tech (who coincidentally wasn’t even wearing a name tag) was too lazy to input my insurance after I handed her my info and charged me 20x for what I usually pay. What is the purpose of my CVS Caremark insurance when I have to pay full price for my medication? Now I have to submit a reimbursement claim because of this CVS’s incompetent staff.

Worst customer service ever. The people are rude and unprofessional. My wife went in to fill prescriptions and was met with a pharmacist having more than a bad day. This is fairly consistent and I’ve only had decent interactions with one person here.
Moving my prescription elsewhere because I’m tired of the rude behavior.

Really slow pharmacists. Have no sense of urgency even with a huge line.

Every experience wound up here at this depressing-​ambiance store has been consistently pitiful — you might think that once is an accident and two is a coincidence, but the pattern of sub-​par quality visits has left me with a horrid impression.
The customer service here is reprehensible. They are all awkwardly lumbering and brooding or outright apathetic about their jobs. Perhaps it stems from their own shift manager, whose wrinkled frown seemed contagious to the mood. I’ve witnessed this man in action on multiple occasions and it makes me contemplate leaving the establishment.
I ordered a set of photos to be picked up at the counter. What was meant to be as easy as a fast-​food chain name became an excruciating test of patience, wanting to believe this was a French restaurant so I could snap my fingers and say «garçon.» The shift manager was rude when he could not find my name on a pre-​ordered package — turns out it was labeled with my last name for «efficiency» — and was practically instigating me as if we were in a police interrogation room. Jesus H. Christ, I don’t know — I can only say my name and give you my confirmation code before it’s out of my control. This isn’t CSI: La Jolla, honey. This is CVS Pharmacy.

I had an emergency just got out of the er needed mess the lady pharmacy lady said come back after 3 30am cause she’s going on break in 10 minutes lady tweeker it takes 5 minutes to make a prescription wtf they need new employees your break is important but what where you doing for the last 10 minutes of your time before lunch

By far the worst CVS in San Diego County. Consistently met with attitude by both the Pharmacist and staff on virtually every visit. Made an online appointment at
for a flu shot and when I arrived, was very sarcastically told by the pharmacist herself, «we don’t take appointments». When I produced the confirmation email, she then corrected herself and said, «we don’t take them at this location». What do you mean you don’t take them at this location? How was I able to make one then? Are you somehow disconnected from the CVS corporation by being in La Jolla?
I then asked if they could accommodate me and she practically groaned a sigh and stated, «in a few minutes». Well guess what CVS pharmacy, I don’t work around your schedule, you work around mine. That’s the purpose of an appointment scheduling system. Perhaps if you used some of the web tools provided to your store, you and your staff would have the time to provide even basic customer service and decency.
This review will be passed along verbatim to CVS corporate customer service.

This store has consistently shown me that it has almost no humane side to it. Want some quick and convenient items? –Not a problem. Do you actually need a human being to make a judgement call? Prepare to be surprised that this franchise hires «robots» to man the pharmacy and registers. Well, no offense to the powerless employees who are just doing their job and have no say. This review is directed straight at the management of this La Jolla CVS store and its pharmacy. Never have I been so shocked at the lack of empathy and disregard for human life demonstrated by the higher-​ups at this store. CVS, please consider changing your slogan from «Pharmacists Who Care» to «CVS — We Don’t Care if You Die.»
I’m officially making the switch to Walgreens.
NOTE: I deliberately witheld mentioning names to protect the individual staff members’ reputations online. However, if the CVS corporation monitors their Unilocal reviews (which they should), please take an honest look at your policies and ask yourselves how you want to be perceived by the world. It’s not going to get any easier to hide your inhumane policies as younger, tech savvy generations take over. And you can be assured that social media platforms only make it easier to tarnish the reputations of companies who deserve it.
*This review is for the CVS store in La Jolla Village Square, 8831 Villa La Jolla Dr, La Jolla, CA 92 037. It’s the one right next to the University of California San Diego in the same lot as Whole Foods, Bank Of America, Chase, and Citibank.

I’m always welcomed very warmly when I enter this place.
The pharmacists are also very kind. I went to pick up my mom’s Rx, and it was very easy.
I think the place is a little cluttered in the layout but I’m also able to always find what I need.
What’s best is when I check out, and they almost cheer me on with my savings and are very careful to apply all my savings and coupons :)

I love reaping the benefits from using my CVS ExtraCare card. Not only do I receive coupons that I can actually use at check out, I’m able to select some in-​store coupons from my email and send them to my card. I had done so last week and totally forgot about it. I received 25% off my entire purchase today. Yay!
They have a good selection of greeting cards and a big section of Holiday items at this location. Since they are open 24 hours, I’ve come in here several times, before heading to work.
My only complaints are that finding nearby parking can be difficult and where the line starts for the cash registers can be confusing to customers.

Seriously the only associate I like is the guy with the pony tail! The older woman that never misses a greeting when you walk in and snarls at you if you don’t have the damn CVS card is a bit annoying. She makes you feel like scum if you don’t have your CVS rewards card, she’s slow, she condescending and for gods sake it’s CVS not Saks!
Also, if you hand her a form of payment such as cash and it’s not what she wants you to pay with she gets mad. Plus when she checks your ID she stares at you for 39 seconds and then looks at the pic then back– I mean really do you think I am going to use a stolen credit card to a buy a diet coke!!!
Don’t like her, maybe she would be better as a greeter at Walmart .
Sorry, not sorry

This is a long overdue review for a place I’ve been going to for years. I find this CVS quite convenient and like that it’s open 24 hours and sandwiched between Peet’s and Whole Foods, allowing for one stop shopping. The staff is knowledgeable and nice. I get most of my prescriptions here because they pharmacy is usually stocked and the staff in the pharmacy is helpful and generally efficient. Other CVS locations seem slightly paler in comparison.

What’s with the bad rap?! I always use this CVS and have never had problems. I actually think the pharmacy staff is great, if nothing else they just work really hard. People are often there to greet at the door when I walk in and they are always well stocked.
–1 star for being a bit over priced on some things compared to target but that’s a corporation issue…