Beverly Fence Company

My mom had a horrible experience with Beverly fence! I’m going to save you the drama and just cut to the chase, we took them to court a few times, not really too sure what happened with that. But I do know that Dan Simmons (the owner) filed for bankruptcy. He has also been known under other names and other companies. He’s a total scam artist!

Called today. Call went to voice mail. Was not able to leave a message because mail box was full.

6K+ for 120 feet of fence? NOT

THEY SUCK!!! I have called SIX times now to get my fence fixed that they installed and no one ever calls back. Today when I called their front desk girl actually laughed a little when I told her it was my sixth time calling and leaving a message.

They made an appointment 2 weeks in advanced and then on the day of the appointment about 30 minutes before they were supposed to get here called and cancelled. they rescheduled for the following week and just didn’t show up. No call no nothing. They do a lot of business in the Beverly neighborhood but I believe if you treat potential customers badly then you have no intention of treating existing customers right. I went to Home Depot (even though I despise big box stores) and had it done efficiently and right.

February 2011 — Post near garage begins to heave.
6÷17÷11 — Gate hinges fall out of a different post which is stripped/​split & needs to be replaced.
6÷18÷11 — Initial call to Beverly Fence — I’m told by girl who answered the phone that I have a 25 year warranty and that someone will call me back or come out to fix it.
6÷22÷11 — Follow up call. Told by Dan (the owner) that he’ll be out to take a look.
Around 7÷11÷11 — After multiple calls made (no answer) & messages left between 6÷22−7÷11, Complaint filed with BBB, online reviews initiated.
7÷15÷11 — Email rec’d from Patrick (new employee in the sales division at Beverly fence) after finding my online review telling me he’d like to be of assistance in resolving the matter.
7÷16÷11 — Visit from Patrick where he took photos & made assurances he’d do his best to help resolve the matter while commenting that he didn’t recognize the (5 year old) hardware as theirs. He’s been with the company 3 months.
7÷18÷11 — Sent an email to Patrick asking if there is any news which was answered with an email from Patrick that I would need to provide paperwork from 2006 proving that they did the fence installation.
7÷22÷11 — Dan (owner) has a consultation with my mom where she lets him know she has gotten better quotes & expresses concern over using their company because of how my problem is being handled. Dan sends Chris (his brother) over to my house to screw the gate back into the split wood. Gate is screwed in & left with a large gaping area at the bottom. Chris confirms it is, in fact, a Beverly fence & that the posts do need to be replaced. I express my unhappiness to Chris. He apologizes on behalf of the company but says he can only do what Dan tells him to do. Dan drives by after telling my mom he was on his way to my house to «make sure it’s been taken care of» (I was sitting in my car in my driveway & watched him drive by twice), but does not stop or get out of the car because he «does not want to deal with it» (his words to my mom). Dan calls my mom after driving by & tells her «If you sign a contract with me I’ll fix your daughters fence». Yes, that is extortion.
No further contact since 7÷22÷11 as of 8÷3÷11

WRETCHED customer service! Have called three times in the past few months for an estimate and have gotten the runaround each time. (I am a glutton for punishment).
They said they would show up at an appointed time to give us an estimate and blew us off completely, every time.
I called once to complain and the girl that answered the phone replied «Well, they’re really busy.» And she gets away with that???
Forget these clowns.