Ralph’s

I never thought writing a review was necessary until I was helped by Naira the past couple of times I walked into Ralph’s. She’s the sweetest lady ever and is ALWAYS willing to lend a helping hand. I can’t think of a time where I went grocery shopping and she didn’t ask me how I was, or if I needed help finding anything. It makes such a big difference when you have welcoming employees that don’t treat you like you’re just any other customer. Thank you Naira for the amazing customer service!
Anyways, this is my favorite location ever!!! I’ve been coming here since the store was lot smaller… so happy they decided to expand it. Nothing is cramped and every department is nice and spread out!

I have been going to this Ralph’s for almost four years and I love this location! The workers are very nice and friendly. This location always has what I’m looking for. They have a Coffee Bean inside which is nice. Although they don’t take Coffee Bean gift cards or carry specific drinks, it’s okay. This is my go to grocery store aside from Trader Joe’s on Honolulu. It does get overly crowded around the holidays and weekends but other than that I love it!

Juan in the meat department needs some training on customer service. Kelly the manager is awesome!

Seriously lacking management! Leilani is rude and obnoxious. I am in the customer service industry and would never speak to clients the way she spoke to me. Damaged goods should be marked down or removed from the shelves or both. Dog food bag with several tears and no others on the shelf. She told me I could wait for the shelves to be restocked, but of course that would mean my dogs would go hungry. I will not be shopping here again. Vons is equal distance from my house. Bye, bye Ralphs!

Service-​wise, this location is the worst (compared to La Canada & Pasadena locations). I stopped coming here because it is so unwelcoming (I am a 20+ year resident of La Crescenta and live near Foothill). It’s been 6 years since my last shopping but due to its proximity and being open ²⁴⁄₇ I stopped by this morning to pick up an item but couldn’t readily locate it — I see a Ralph’s employee, wearing a white crisp shirt and black Ralph’s apron, and I know he could sense someone (me) needed his attention but didn’t acknowledge my presence so I say «excuse me…» he didn’t look up, I ask a question, he answered but still without looking up. Whew… I go to the cashier and the lady (she’s a long-​term employee because I have seen her before) was not in a greeting mood, made me feel like «why are you here so early, don’t make me work» (probably Ralph’s customer service guidelines do not cover ungodly hours — like before 8 a.m. on a Sunday — so why bother being open ²⁴⁄₇?). I’m sure there are genuinely sincere employees at this location but the attitude of these two people** is the reason I stopped coming here and have to drive to Von’s or Trader Joe’s and Gelson’s for my grocery shopping instead of this location. (** they should be working in the cold section or handle shipping/​deliveries in the back, without contact to shoppers).

I’ve been going to this location for many years! They improved throughout the years, but still got to do better in customer service (especially the cashiers/​baggers). Starting 2015 summer, I’ve been coming here for the food only almost every week! They have fried/​grilled chicken, lots of side dishes to choose from, sushi, soups, sandwiches, and a soda machine that has a billion of flavors all for a low price! Today I got the fried chicken for dinner and I really enjoyed it! The guy at the register (around 5:10pm today, he looked young) didn’t help me put my groceries in my personal bag, and I was okay with that since I only got couple things plus the chicken… But atleast offer to help? Maybe he was having a bad long day, so I’ll let it slide.

I use to love going to this Ralph’s being that I work next door to it until I was blown off and ignored by upper management when reporting racial slurs being used by one of their employees who works in the cheese department. Just figured that if someone’s online profile indicated they worked at this location and they wore their uniform in pictures on this profile, they would be expected to act at all times in representation of the company. When reporting this I was told that «unfortunately social media gives people the freedom to do what they want… but it would be reported to HR and I would be contacted.» I can’t even walk over to get a water bottle without feeling uncomfortable because of the vulgarity of this woman’s postings.
If Rite aid didn’t take forever to check people out this store would never get my business again.

I love this store. I come here on a regular basis, at least once a week. It is a big and clean store. I always check the Manager’s Special and I often find great deals. This store is also very coupon-​friendly, which is great. I never get stuck in line — they are always fast to check out.

Best Ralph’s I’ve been too! Sooooo huge, great selection. I thought we were spoiled in Santa Monica, this place knocks it out of the park!

This place is my favorite supermarket in the area.
Awesome selection of groceries. They have sushi and salad bar. Decent cooked food for take out. Deli has boars head and other quality meats. Seafood department has live lobster.
Alcohol selection is as good as it gets. They even have a wine cellar with for high end wine. Tons of beers to chose from. Hard liquor galore. If your alcoholic it’s heaven lol anyways enough of the booze.
Service is amazing everyone here has been working for ever. All smiles and your in & out in no time even if busy. Plenty of cashiers at all times.
If your in the mood for coffee they even have coffee bean in store.
Prices are good but seems to me Vons might be cheaper but that’s my opinion.

I really like this Ralph’s. It looks nicer and bigger than the one in La Canada. They even have 2 Redbox’s! The bakery section is massive! Hopefully the deli section has better service than the one in La Canada!

Came here last LA trip to get some groceries for lunch to save money. Got some decent cheese, cheap bread, cheap meet and some veggies to prepare at the hostel we were staying at which was all under $ 10 for at least 4 meals if not more. I didn’t bother with the mustard since someone from Germany staying at the same hostel as us said that we could borrow his. Decent customer service.

It’s weird BC not many people leave reviews for grocery stores I bet. I was on a time crunch this morning and circled around in the store. For some reason I kept running into the store director Marc who would just randomly ask what I’m looking for. I think he might have just helped me find my entire list hahaha. My shopping which would have taken me an hour took half the time. He also help me find the exact wine I was looking for in two seconds flat. Then I walked around and another associate assisted me with another item. I didn’t even look like I need any assistance but he approached me anyway. It’s obvious everyone at this Ralph’s is so efficient as a result of proper management.

Very nice store. First time in. I don’t normally prefer Ralph’s but this one had lots to offer!

Our go to super market. The recent renovations look awesome but I have to remember where everything is again. Sometimes on Sundays the produce isn’t great and I usually try to avoid going on Sunday nights.

(Shopped 12÷20÷14 SA @ 3:00pm and many times before): The BEST Ralph’s that served the Foothill communities; there, I said it!
Since this was my favorite Ralph’s and they just recently completed an extremely gorgeous remodel, it was about time I wrote a tome that extolled the virtues of why this was a magnificent location!:
Various Groceries ($ 50.75) — I usually purchased the staples like bread, butter, cheese, eggs, fruits, juice, meats, vegetables, and the occasional splurge on wine (yes, this was a staple… but not on this trip!). Make sure you had your member card, coupons and grocery bags for additional discounts and earned points towards gas at Shell stations.
Service — Excellent! Everyone here seemed to really enjoy their job based on the cheeriness and helpfulness I experienced each time I shopped here. At checkout, I looked for Kelly Dunlop who was always happy and quick with her line. And, there was another older female cashier who wore eyeglasses [whistle] whom I’d flirt with now and then! :o)
Parking (Free) — Located in a large outdoor shopping center called «The Marketplace», there was ample parking throughout. The center also had a Baja Fresh, Rite Aid, Verizon among many others. I suppose if you needed to, there was street parking available along the main drag of Foothill Blvd. and the surrounding side streets.
Atmosphere, décor, ambience — Almost Wal-​Mart-​esque in size, this kick-​arse Fresh Fare location had everything you needed with wide aisles and long high shelves stocked with generic, name and national brands that catered to all budgets. There was a Coffee Bean & Tea Leaf inside, Fresh Fare meats by Boar’s Head, and a wonderful freshly-​prepared food section. Once you entered, the baked goods were along the left wall, the refrigeration sections along the back and right wall, Fresh Fare section directly on your left and in the center, and then rows upon rows of shelves. The wine section was one of the best I’ve seen in any grocery store (remember: buy 6 bottles and save 30%!)
. There was plenty of electric lighting throughout although some natural lighting shown through the front lightly-​tinted windows. There were several small tables and chairs both inside and outside. There were no TVs or background music.
Attire — Totally casual, so I would normally be in a t-​shirt, boardshorts, and flip-​flops.
Overall, the Ralph’s Fresh Fare location in La Crescenta was already my favorite, but the recent remodel opened-​up the layout which accompanied additional food amenities has made me love it even more. I still shopped at Trader Joe’s if I needed something quick or a few items, but if I were doing full-​on grocery shopping, I went out of my way to shop at this location. And the cleanliness was second-​to-​none compared to other big box grocery stores I shopped at. The prices were on-​par with most major grocery chain, but I felt they offered better discounts on a weekly basis. I found total value based on the prices, service, and experience noted above (total paid experience was around $ 51.00 AFTER discounts; no tip required). And they accepted my credit card of choice… AMEX! 5.0 STARS

i get the whole employees crumbing on their customers deal, just surprising they would be so brazenly open about it around other customers.
and lady with the short blonde hair who asks a lot of questions, they are all over you.

I can’t believe I’m reviewing a market but I can’t help it. I love this market! They have just about everything you can think of! They have all healthy food products organic and extra lean meats. This market is huge!!! It’s like a work-​out in the morning and after work. They sell the capsules for my coffee bean coffee machine. Love it!!! Fresh fresh fresh!!! Finally a decent market in THIS area!!!

On cleanliness _​y_​_​
On cost _​_​N_​_​
The end

Pros:
Nice employees
Huge store with lots of inventory
Coffee Bean inside
Green store — Bring your grocery bags
New program below:
You are supposed to be able to earn points that you can redeem on Shell gas for 10 cents per gallon using your Ralphs Reward Card
In my case this isn’t great because the local 76 station charges 10 cents less per gallon anyway. For more info go to:
Cons:
No more double coupons effective April 1, 2012
No more quarterly rebates
I may be purchasing more things at Costco & Trader Joe’s in the future.