Jo-Ann Fabrics and Crafts

All we’re asking for is kind, courteous & caring customer service. I’m sure the clerks like that when they go to shop too. When we shop @ Joann’s we have a creative mindset & certainly don’t appreciate the attitudes of the clerks & it’s not pleasant. Maybe find out what good customer service is by stopping in at Trader Joes. All these years every time with me they are really so helpful & caring & so upbeat. Now that’s service. And honestly I don’t know any friends or family that work there. I just appreciate them FYI

This is a solid Jo-Ann’s. I needed some fabric and they had exactly what I needed. It’s a small store but had good stuff. Always remember to get a coupon off your phone. There is always a discount you can use.

I know… I know… This is a arts and crafts store, and I’m a guy (with pretty straight forward beliefs about what a guys should be…), yet I’m writing a review. Anyways, let’s get past that… I have to say that this place is awesome. If you are looking to make something, I will assume this place has the item/​tools to put it together, and If they don’t, they will VERY likely guide you to where you will find it. The staff is very knowledgable, helpful, and kind! This place is seriously awesome. If you’re looking to make something, I would say give its try and see if you find it… If you don’t find it, then Ask. I’m sure they’ll guide you to the best of their ability.

The older sister of Michael’s Arts and Crafts store… Like almost the grandma of Michael’s Art’s and Craft stores… You get my drift…
JY

I came here to buy some fabric and a girl with red hair and awesome pink cheetah print glasses was so helpful! She helped me with all my questions and I’m def coming here again and looking for her help again! I think her name was Joleen… Thanks again

This Joann’s location is all right. Glendale js a lot better and a lot bigger. But for he small size of this store, they have a good amount of stuff. The employees are nice and helpful. Half of the store is fabrics and the other half is craft supplies. Like I said, it’s pretty small so you might not find what you’re looking for, but overall, I enjoy coming to Joann’s because it’s very convenient and close to my house.

I can definitely vouch for the patience and hard work of the stuff. My colleague and I came in to pick up fabric for a teen program that would take place at four different locations and we bought A LOT of fabric! I think we there for almost 45 minutes and the lady who helped up was very patient and kind about it. The parking can be a little crazy, but there is parking behind the store. I love the fact that I can get coupons via text so I always have something to save some money.

small store however they have all your essentials. staff are helpful and knowledgeable.

I’m so HAPPY we still have a JoAnnes Fabric Store in our town that we can run in and pick up the materials we need from buttons to art crafts and the people who work there are so helpful!!!

Go to the glendale location.
This location is small and does not have a large selection. Also all the employees I’ve come in contact with are unbelievably rude.
When I was here last I didn’t know I had an item that was on sale and tried to use a coupon and the girl was incredibly rude about it. All as had to say was oh this is on sale and coupons can’t be applied, not rip my head off like I’m taking her money.
Sad thing is I use to come here all the time with my mom. So many good memories but they have gone down hill, since then.

So It’s the night before Halloween, and I’ve finished up work at 8:20. I have no costume. Luckily, JoAnn’s is only 3 miles away and they close at 9. I’m warning you, you do no want to visit JoAnne’s at this time of the day ON this day. LOL luckily it’s probably the busiest night of the year for them.
PRODUCT: 3.6 stars
JoAnn’s is delightful. They have a decent selection of play fabric (and by play fabric I mean specialty fabrics for crafts, home décor, and costume as opposed to practical fabrics you can use for everyday street wear) and their crafts section is fun as well. In fact, what used to be a 8:2 fabrics: crafts ratio, I think is now closer to 5:5 or perhaps even 5:6. So it really kind of sucks for me that this particular joAnn’s is not the largest, and therefore has a dwindling fabric selection, in order to accommodate the growing crafts portion, but in another respect– its great because I no longer need to drive all the way to Michael’s to get last minute baking supplies (they have things like ready-​made fondant icing) or decorative papers to wallpaper my dollhouse with. And well, with the fabric, all the basics are still there. For as small as the store is, it’s very densely packed with surprises at every turn. A rack full of upholstery foam? That’s actually not an easy thing to find, anywhere.
CUSTOMER SERVICE: 2.5 stars
I’m pretty sure I pay a visit to JoAnn’s maybe once a week. At some points in time, I’ve been there 3 times in a week. I know the faces of everyone that works there and I’m pretty sure they know mine too. There’s something to be said, though, about the fact that we still don’t acknowledge one another’s familiarity… There are two type of employees here: 1. The high school student working to help mom or dad or for pocket money and 2., The more mature woman who looks like your 3^rd grade school teacher aged 25 years who you thought should have been in her early years of retirement by now. The former are kind of useless. They have a sweet and friendly disposition almost all the time, but they are slow and inexperienced with little knowledge of fabrics or crafts and it will be an endeavor for them to find something that you asked the whereabouts of. Go look yourself, it’ll be faster. The Latter are a little more unpredictable as they are surprisingly knowledgeable and experienced with many different aspects of sewing and crafting, yet will only share this knowledge with you if they happen to be in an affable mood– MOST of the time, they are just grumpy and cranky as they are used to having almost nothing to do all day long, then when all of a sudden, there are five people in line during Jo-​Ann rush hour, they are overwhelmed and incapable of moving fast enough to make anyone happy. Unless you are unemployed and can come shop between 10am-​3pm on a weekday, don’t expect to make any friends here. I feel bad since I can think of maybe 2 women, off the top of my head who are actually friendly and nimble with every encounter, but it really isn’t enough.
CONVENIENCE: 4 stars
JoAnne’s parking lot Layout is possibly the most inefficient use of space I’ve ever seen. It’s a good thing they hardly every get really busy, and at least they have a private lot. It’s the only store of its kind within maybe a ten mile driving radius for many of us in this town, so it’s quite convenient to have around. The prices at JoAnn’s are preposterous, particularly with the fabrics, (I think it would anger me to know what their profit-​margins are like) but it’s actually quite forgivable, as there is almost always a coupon available on their website, newspaper ad, or newsletter flyer.

Great parking, nice location, but kind of small. Still, the staff here are always helpful whenever I have any questions about things, and other than having a hard time pushing my cart through the entrance and bruising my shin (wish they had automatic doors or just put the carts inside), I have never had anything bad happen to me here. It would be nice if they had a bigger selection of fabrics, but I can’t really complain too much about that since they are really a crafts store and not a dedicated fabric store.
*Note: Don’t forget to get the phone app so that you can get some awesome discounts! You don’t even have to print the ones from the app out, you just show it to them and they can scan it! I don’t really recommend subscribing to their email list though, unless you like getting a lot of emails.

We come to this JoAnn’s once in a while and I cannot believe I haven’t written a review.
We like coming here as opposed to cough Micough cough, because it may be a small store but the staff are very helpful and we can get in and out in a few minutes instead of standing in a line and holding our bladders in that other store’s line.
I had to get some tee shirts and tote bags to make some art projects recently. My husband found some small items like styrofoam for sculpture and some pillow filling for his new project the other day. In and out zip zip.
They are small and could truly use a bigger knitting section but still I can find what I need on the run. Convenient parking lot and then you wander around back to take your exit at the light on Foothill.

As a knitting noob, I stopped by Jo-​Ann to pick up some new needles so I can start my new project. While they had a decent selection of knitting needles, there were definitely gaps in their inventory and I was forced to go to another crafts store to get what I needed.
I also tried to find some needle felting supplies, but they ran out of stock and didn’t seem like they were going to replenish. Disappointing. Oh well, the staff was friendly enough and there was plenty of parking. The online coupon that I printed also made the trip worth it!
If you’re looking for basic supplies, Jo-​Ann is definitely the place to go, just don’t expect to find specialty items.

Great selection of fabric. The location is small but really organized.

The people here are amazing… me and my friend went in there (both of us clueless when it comes To fabric) and left there with smiles On our faces. Irma, Yolanda and Chris are rockstars. best Customer service ever!

They have a huge fabric selection that would make it almost impossible for you to not find what you’re looking for. The prices are definitely better than Michaels. But, I do not recommend this location. The staff here are very very rude.
The two older women cutting the fabric were unfriendly and acted inconvenienced by every guest who came in contact with them. My two year old daughter said bye at least 5 times to the woman who cut our fabric before she finally turned around and snapped a rude goodbye back at her.
The cashier was friendly. Too bad they don’t have more employees like her. I buy a considerable amount of fabric and I won’t be buying it here!

Can’t believe I’m picking up an apron for 4.99!
I went there at 8:30pm and it was still open. Nice. The guy at the counter was very helpful as he asked if I needed anything. Yup, I needed an apron. He shown me where to go and I was out the door in 5 min.
Cool.

Meh. I stepped foot inside this Joann’s for the first time and it will probably be my last.
Granted, the weekend I went was Black Friday weekend. The parking lot was packed, I got the very last spot in the lot. The place was completely packed. And, in true Joann fashion, the line was almost out the door and there was one (yes, ONE) rather grumpy cashier. To her credit, she did call for backup. 30 minutes after that backup was called I was second to next in line and someone finally came.
During the waiting period however, someone cut the line, cashier did not care. Someone had something to say about it and the grumpy cashier responded with «I’m trying my best here, okay?».
It’s either the Glendale or La Crescenta location that I’m lucky enough to have to choose from. Both are just as horrible. Picking the lesser of two evils has never been so hard.
On the plus side: this is a rather large Joann’s store. Nice and spacious.

They run out of a lot of fabrics quite quickly without any replacement options.
Really, no more neon green sparkly tulle?! No black feathers? No black tulle? I would assume that several people make their own costumes around halloween time… it would be nice if it the fabrics were kept in stock.
Staff is friendly enough. Fabric cutting station line can get longggg.