AT&T

I am not exactly tech savvy so when I came to AT&T store I was very skeptical of rude employees. Pleasant surprise though! A woman named Christina was very down-​to-​earth and helpful, even when I not understanding the more simple things. All my problems with my phone are fixed now, awesome service!

This location gives AT&T a bad name and I believe that if the corporate office knew how they behaved it would change.
My husband and I have been customers for years and had decided to buy 2 new phones. Customer service there is horrible and the young man that waited on us had no ability to forward think ie problem solve. My husband had his wallet stolen two days earlier and they absolutely refused to do business with us. Twelve hundred dollars in phone cost not counting service! I would fire him as his boss. So what I did was call the corporate office and they were able to set me up as a user for my husbands number. That’s it that’s all it took. But now I wouldn’t give them a dollar.

Last Saturday I visited this location to purchase a new phone because mine was out of memory and about 4 years old, which is ancient in technology time. I really did not want to pay for a new phone though because, other than the memory issue, the phone still performs every function very well.
Franklin was the Customer Service Rep who introduced himself to me, as he came to open the door for me, and I explained my need and why. He took a look at my phone and explained that I could expand my memory storage easily on this model. He retrieved a memory card for me, placed it in my phone, and walked me through how to move all my photographs to the card so I could clear up my memory. Worked liked a charm and I saved money.
I want to be clear that he did not treat me like the technologically challenged person that I am, and instead he smiled, made me laugh, and encouraged me. Well done, Franklin! Thank you so much. I will be back to your location for future needs to work with you because of your outstanding customer service.

Had a very positive experience here thanks to Kyle. My 4s was on its last legs, and we’d heard about an offer they were running for Direct TV customers. We have been long time Verizon customers but even with my corporate discount, our bill would be $ 70 less, even with the monthly payment for my new 6s.
Kyle was very patient. I don’t make these decisions lightly or easily. He answered my million questions in language I understood and made sure info on my old phone was completely transferred and there were no issues with the upgrade to IOS 9.0.
Couldn’t have been happier. I feel like we were taken care of quite fairly.
Thanks Kyle!

Wow! This place is very unhelpful! The customer service representatives are anything but helpful. I like AT&T for what they offer as far as coverage and affordability; have never been impressed with their customer service and this place is true to form for any store I have been in.

Totally suprised by how unhelpful the employees were today. I was told to get warranty service, I’d have to go to either Research in North Austin or to San Antonio. Didn’t even look to see if they could do anything to fix the phone. NOTHING!!! :(In the past, they’d have at least opened the phone and visually inspected it to see if it was a sim card or battery issue, but not today! Guess the «hostess» didn’t have time to help me today — she acted put out the entire time I’m talking to her and kept making weird eye contact with someone behind me in line.
Boo on AT&T! Poor customer service!!!

So, I bought a new phone from this store and within the first 12 days of ownership it bricked. AT&T customer service directed me back to this store to swap it out. At the store the manager told me AT&T customer service is wrong and I had to go to an apple store (5s). I argued, offered to call AT&T for them but they insisted I had to go to the nearest apple store (25 miles away). As anyone with a brain could guess, at the apple store they told me they could sell me a new one, but because I didn’t buy it from them they could not help me. I then left (AT&T customer service told me to go to another store) and I did. 20 min later I left with a new phone. Bottom line is the Kyle store is incompetent, immoral or both.
Stay away… you were warned.

we wanted to update our mobil phones so the first p-​lace we looked to was AT&T
dont know if they have a high employee turnover rate but we got a person who we had never seen before in that store, explained to her we wanted to upgrade the phones but keep the service charges to approx what we are paying now ‚
do you have any specials i asked? NO was the reply .
the price quoted for monthy service was way more than what we budgeted for. after diddling with some of latest models and not getting a favourable price for either the phone of the service we decided to try elsewhere .
i was informed on a later date BY AT&T that they do have a discount program for existing customers we have been with the company for over 8 years and he tried to get us to come back sorry wont do that
am happy with what we have now, if you snooze you loss AT&T just sneezed a big one see my review of METRO pcs …

First let me state this. My wife no longer goes with me into cell phone stores because of the great AT&T San Marcos blow-​up of 2002. That blow up sparked me leaving AT&T for Sprint… then I think I jumped to Cingular and when they were bought out by AT&T back again. I am pretty simple to deal with. but I have certain beliefs about cell phones. Biggest being I don’t think someone should have to pay for their phone. I think, if I’m paying over $ 100 a month to use your service… and only your service… the item I need in order to use that service should not cost me anything. So I can be a big pain in the behind.
I digress, My iphone 4 was acting up. I wasn’t able to get an internet connection unless I was directly connected to a wireless signal. That meant I couldn’t play Zynga Poker while getting an oil change. Unacceptable. So. I gathered up all my strength to go into the AT&T store to get it fixed, thinking this was just a half-​step to them telling me I had to make an appointment to the Apple Store at The Domain.
It was a bit busy. so I got checked in and started waiting. Saw my year-​old phone was still the 99¢ option w/​two year deal and was a little pleased with myself for picking something that wasn’t already outdated by sales standards.
Well. when the lady helped me out, she listened to me and immediately said she’d try changing out the SIM card and if that didn’t work I’d have to make that journey to The Domain I so dreaded. She also looked at my plan and let me know they just launched a new deal that would save me about $ 30 a month on my plan… AND get me more data minutes and unlimited calling.
That blew me away. I would have NEVER known about the lower cost if it hadn’t been for her. I jumped on it after finding out it didn’t extend my contract AND it worked just fine with my AT&T discount I get through work.
Bonus is. changing the SIM card worked… so my phone was fixed… didn’t cost me a penny and now I am being charged $ 30 a month less to have better service.
ALSO. found out I could add my 9 year-​old to the plan for $ 15 a month if we provide the phone and decide she’s ready for that responsibility.
Great information. Great service. My wife might reconsider and come with me next time. :) Thanks AT&T.