Ntb-National Tire & Battery

This review is specifically for the location at 8088 Kingston Pike, but I couldn’t find it only Unilocal,so I am reviewing under the Knoxville Center Location.
I have had amazing experience with NTB. When I moved to Knoxville a few years ago, I came to NTB after trying a few other shops that were either over-​priced or had me wait too long. I’m in my mid-​20s, but I’m a new car owner, so I had tons of questions most times I came in. The employees there were always very respectful and patient with me, and never made snarky remarks and were never condescending towards me. When something needed to be done with my car, an employee always took the time to carefully explain to me what needed to be done, and whether it was essential that I got that service done. They would answer any questions I had, and would give me time to think about whether I wanted additional services, or whether I wanted to shop around for a better price. The few time when I tried to call other companies to get a better price, their prices were higher than NTBs. Like at many car places, there were times when I felt the services they were offering were excessive, but, unlike at some places, I never felt pressured to get an additional service. If I declined an additional service, they would still be very kind and respectful to me, unlike at some places, where employees will treat you like an inconvenience if you don’t buy into their upgrades. If I declined a service, the would give me an itemized receipt with the costs of the recommended services, so I could compare prices elsewhere.
The service is also always quick, even without an appointment. I will note that when I go, I don’t go during evenings or weekends, so I don’t know what the wait time is like for those places.
It is also nice that they have coffee, wifi, tv, and clean, comfortable waiting area. I’m a busy student and employee, so it is nice not to have to be idle for an hour while waiting for repairs.
The only problem that I had was that, once, I went in for a routine oil change early on a weekday afternoon, they said I would have a 2-​hour wait. It isn’t that NTB did anything wrong… I guess they are just getting popular and I’ll have to share them with others now. :-).
This place really values customer service, particularly of repeat-​customers. For example, I went in once for an oil change and they noticed a nail in my tire, and they repaired it for free. Not a major expense on their part, but it showed that they were willing to go the extra mile to keep a customer coming back, which they definitely did!
I hope you find this review helpful!

excellent service and excellent timing, an appointment is necessary however. they support our military as well. thank you from onearmy vet to another.

Wait a min all I wanted you to do is balance my tires not rip my brake lines… Grrr

Worst service ever. Took 3 hours to change my oil. The staff is incredibly rude. Overpriced. Not reliable. If it was possible to give 0 stars I would.

Understaffed. 4 bays empty and an hour for an oil change I had an appointment for. Then they didn’t remember that I had asked not to have my tires rotated (it was done a week prior) so I had to wait for them to rotate them back…

Good place for an oil change if you have a coupon. A little pricey for repairs. A recent estimate for repairs on my vehicle at NTB was actually higher than the estimate the dealer gave me. Staff are nice, but sometimes a little slow and when you’re paying for labor in 15 minute increments you kinda wish that they would focus on your car and not open the hood and walk away and then come back half an hour later to do something for a minute and then leave again. With that said, repairs and services from NTB have always been done properly and the managers are always quick to correct any customer service issue before I’ve had a chance to ask them to correct it.