Appliance Source

Rude, childish, and an utter disappointment! I have used Appliance Source (Ron and Becca) on 3 occasions. On the first 2, they were adequate but expensive ($ 95 per hour for drive time and repair time). I considered myself a loyal customer and even referred business to them. NEVER AGAIN!
On the 3^rd repair (began August of 2015), Ron performed the repairs, I paid him $ 500 for labor only (I bought the parts separately), we shook hands and he committed that he guaranteed his repair. The appliance broke again the next day. Since then I have experienced 3 no show, no calls for appointments set by his office. 7 weeks into the «repair», I called and emailed the company and Ron several times to get a resolution.
The only reason I finally spoke to Ron was because he accidentally pocket dialed me and I stayed on the phone until he realized I was there. This is a ridiculous way to have to communicate. I was angry, offended, and disappointed at this treatment.
In business, every problem offers the opportunity to act as a hero. Instead, Appliance Source has chosen to push me, a loyal customer who has referred several additional customers to their company, to the side. In our last communication, Appliance Source stated they were determining how much to refund me for the problem. I never heard from them again. Goodbye Appliance Source — NEVER AGAIN!

We have a family-​owned deli and a friend of ours recommended Ron for any repairs needed for our business. Ron appeared to be very helpful and thorough so we hired him to fix our coolers. He did fix them but after a month or so, the problems were back. He has since come in to repair a sandwich cooler – leaving it unrepaired with the promise of returning. It has been two months and several no-​show appointments and still no sandwich cooler. Very disappointed and frustrated.