Evergreen Septic Pumping Inc

When I first moved into Evergreen I had Evergreen septic inspect the septic system at the house we were buying. Excellent inspection and costumer service. Well 4 years later I needed too have it pumped and called Evergreen Septic not knowing it was sold and bought by someone else. I scheduled a appointment too have it pumped. Well the night before it was too be pumped Jerry called and was asking how far my septic tank was away from my driveway and what the grade was. He showed one thing on his records that was obviously incorrect. Showed my septic was a ways downhill. When he called he called he told me that if it was too far away he would not pump my system because of how far downhill it was and he’s burned too many pumps up on his truck. However he does mention he would pump it it was just going too cost me 250 $ more because he’s burned a lot of pumps out in his truck and he was sick and tired of wrecking his trucks and the customer isn’t the one that has too pay too fix them. Personally it sounded like a way for him too rip someone off. He agreed he would come look at it in the morning. Next morning Jerry arrives and says he can do it. It was him and a kid around a high schoolers age. While they are pumping my septic and they get close to done he tells me the «T» on the line coming from the house into the septic had fallen of and how important it was too have this T on the end of the line in the septic too throw waste of too either side as it comes out too the house. So I ask him if he can get it put on for me. He had told me the «T» was sitting on the bottom of the tank and was needed was a rake or something too reach down there and grab it and put it on. So I asked him if he could do that real quick. It was like I asked him too rob a bank. It was out of the question they were behind and were in a hurry and he added he also charges too do that and he would have too come back out. I don’t remember the exact dollar amount I do remember it was insane. So he left the t in the bottom of the tank and closed the lids could care less. However he had no problem letting me know he could come back out and do that for and additional charge. I have a dosing tank on my system that has a filter. I have always cleaned that filter. It’s easy. I was never told that they would look at the filter or anything. After they have everything loaded up and ready too leave he gives me the bill and he lets me know that they cleaned my filter for 75 $. I was never asked if I wanted them too clean it. Like I said its in the dosing tank the the tanks they were here too pump. I was never once told he would look at that and if it needed to be cleaned they can clean it and would for 75 $. He too it upon himself too clean it and charge me. However I had cleaned that filter 10 days before. I mark it on my calendar so I know when too take it out and clean it. See it’s very simple and takes 5 min. So the filter wasn’t that dirty he was just trying too scam some money out of someone and new that was a easy way too do it. He wasn’t polite while here. He didn’t care about the customer at all. Since this I have asked a lot of people if they use this company too do there septic and everyone I have talked too has had a horrible experience and has nothing but negative things too say about them. The don’t care about the residents of this town. They care about ripping people off and treating them like dirt. Stay away from this company. Everyone I have talked too says too use Shirley’s septic that they are kind honest hard working business. That who I will use next time or if I ever have any septic issue again. Be carful!

I first scheduled my appointment for June 4^th. They called back and asked if they could reschedule for June 11^th at 1:00. I said ok. On the morning of the 11^th the owner called and asked if he could come at 11:00 instead. This meant I had to hurry and change my schedule because I was in Denver at the time and it would take an hour to drive to my property. I packed up the kids and drove the hour. Arriving at 10:45. At 11:30 I called the office of evergreen septic to make sure they knew I was there waiting. At 12:30 I called again but no one answered. I called almost continuously for an hour. At 1:38 I finally got ahold of someone who said the driver was having car trouble but at least he had cell service.. So he had cell service but couldn’t bother to call and say he would be over 2 hrs late!!! She informed me that I would need to reschedule. I told her to have someone call
me, in one hr. I would be driving back to Denver and cell service is not dependable. When I arrive home I get a message from the man saying he is headed to my cabin. I wasn’t there anymore and the gate was locked. I called him back. His response… He wasn’t going to do it anymore. It was too hard for him. Lazy… Poor communication… Terrible customer service…

Inept and unprofessional. I needed to get the septic pumped and inspected for a home sale as required by JeffCo. They knew that I was on a short time-​frame (3 weeks to close, on ⁴⁄₉). Their selling point was that they would mail out the inspection forms to JeffCo for me, unlike the other companies whom they claimed will only give you the forms to fill out. To smooth the process, I gave them my CC number when I set up the appointment for ³⁄₁₇. They said they would send the forms to JeffCo to speed things up since JeffCo was backlogged by 2 – 3 weeks.
On 3/​17, They came later than the scheduled time but they did say that they might be late. The septic guy took my shovels without my permission and used them to dig the septic! Really?!? Then he proceeded to spill septic waste on my driveway and didn’t clean it up.
As part of the inspection, my husband told him that the grey water just spilled into the surface ground. We did not know that this is against JeffCo rules when we bought the house but Evergreen passed the system anyway. On 3/​18, they emailed me the pass on the inspection.
Then they tell me that they couldn’t mail in my inspection report without payment. Despite having already given them my CC info, I had to give it to them again. They still did not mail out the forms.
Then the home inspector & JeffCo came and said that grey water not flowing into the septic was not allowed and we found out that the system shouldn’t have been passed. My transaction broker informed Evergreen Septic who then retracted out inspection pass (even though should should have sent it out 2 days prior). When I called Violet to complain about this mishandling of our servicing, she was very defensive. She refused to offer any kind of restitution and was extremely defensive and unapologetic. She just insisted on some clause in the paperwork and insisted that no refunds were due. Very rude, very unprofessional and I question their aptitude in this business. Avoid.

Showed up as scheduled.
Charged $ 470 for a 2 tank system
(2 person household and pumped religiously, so not a big job).

Can’t speak for what happen with others, but I’ve used them since 2005. Violet has personally come out on a serious problem. her crews have always shown up on short notice and they’ve bee professional and polite. Can’t speak much to prices, but they have always been reasonable to me. They’ve asked me to uncover the tanks, meaning, dig the snow off so they can find it. I’ve always recommended them and never had anyone tell me they had anything but professional service.

I have used this company for several years and have ALWAYS had good service from them. Customer service has been fantastic for me.

Wow!!! Do not call this place!!! Jerry and Violet are working con artists. They are constantly arguing and it is clear that they should not be running company. Multiple drivers have DUIs, not to mention they taught themselves how to do the work. The only trained worker I Violet and she sits in the office all day. If you want real septic pumping then call Shirley’s!!! They have great customer service and their drivers are trained. (Multiple people from Evergreen Septic have actually made the switch already) I will never use them again

Wow customer service is dead and gone with these folks… Scheduled a pump out and the driver showed up 90 minutes late… Jerry the driver claimed that the lid needed to be uncovered and then explained that he costs $ 150 an hour with his truck running… he then left… called Violet at the office for an explanation on why I was not told to uncover the tank and she screamed that she tells everybody what needs to be done and then she hung up on me! Wow… that is some fine customer service.

This company was supposed to pump our tank and never showed. Upon calling the office, they were very rude and stated that our address had been taken off the list and overlooked. Apparently, they are having lots of problems with their trucks. Upon asking them if this was going to be a problem and maybe I should call someone else, the office manager became very rude and hung up on me. I guess they do not need my business or yours.

This company pumped sewage from a neighboring home (foreclosure) and spilled approx 20 gallons of sewage on my road. They didn’t clean it up. When the owner was asked to clean it it he yelled at me and came up with 20 conflicting excuses as to why he couldn’t clean up the spill.
Both my county and the the State of CO disagree with him. There are rules and procedures he should follow. He stated if he had spilled on my property he would have cleaned it up.
Call Shirley or Foothills for your septic needs — not these clowns