Westgate Town Center Resort & Spa

Wasted an hour on the phone talking to five different people they guaranteed the online special for $ 99/​3days verified major credit card and income to three different people all for them to direct us to the fifth customer service representative and tell us our reservation has been canceled because my fiancées address is not the same as mine. They also said if we attended the reservation we would have to attend a meeting from 7:30 am-2:30 pm and if we did not both attend we would be charged an extra $ 100/​night. Don’t go here. All they do is waste your time.

amazing westgate has always been my best friend when i was purchasing timeshare for the past 5 – 7 years. my last visit in summer of 2015 when really bad after i refused to upgrade and then things got real ugly when a manager lady, the mother of my sales rep was turned over to us for the manager turnover. she was the biggest bully i’ve ever dealt with at westgate, very rude, talked over me and pretty much read us the riot act because she said we knew what we were getting ourselves into by agreeing to come up stairs and that we were wasting her time and she pretty much called me a liar. i tried explaining that we were told that it was only to update us with what was going on with westgate and any new updates forthcoming. well let’s just say i had enough and i turned into a monster and pretty much let her have it. i’ve been in sales for 30 years and i pulled it all out and held nothing back, yes it got very ugly and heated, it really upset my wife. needless to say this manager met her match and yes i still have her name. i asked for the general managers name and number, called him left a message, no one never returned my calls after me leaving several messages. i filled out the online survey and nobody responded by email or responded by a phone call. i currently own 4 event weeks even/​odd years, every year and paid around 50k in total along with all of the dues every year.
nice way to treat your premium clients, took my money and ran.
no worries wesgate resorts, you will never sell me anything ever again and i’ve already told all of my leads that i sent your way to not trust westgate resorts, it’s all about the money and sales, sales, sales. i should of stayed in myrtle beach where they were much kinder. westgate resorts has a free life time advertising with me, i will tell everyone on facebook, all social media, friends, family and friends not to sign up with the high pressure westgate resorts presentation. i’m shocked that david siegel runs his place of business like this. not a client delight experience in my view. this is the highest pressure sales company i’ve ever encountered. they are truely a sales machine and they don’t care who they run over to get a sale. trust me i’m on high alert with westgate resorts and i’ll make sure every westgate client that i run into while i’m visiting will know about this high sales pitch company.
one very dissatisfied client.

I find most of these reviews absolutely hilarious. One would think that these guests either spent time here for their first visit, or expect more — for what they paid. It’s Resort people! there is more to running a multifaceted vacation retreat than a 1 room hotel without activities would cost, whether you own or paid for the stay. If you paid over $ 175 per night, then bitch away. If not! shush!
Don’t blame the hotel if you can’t sleep in a bed except yours; or your noisy neighbors, or for trying to market their product. You don’t have to say yes to free anything! Unless you wanted something for free, and said yes, you have a choice. Then be quiet. It happens everywhere.
Once you have had more real world experience of traveling and expecting «home comforts», remember… every week someone else slept in that place; flew in that seat on the plane; drove that rental; visited Disney. People need to visit another international busy city, for appreciation.
If a building is less than 20 years old it’s still regarded new, for most people; and some of the guests’ own residences and contents are much older, I bet! Sure wish we could visit them…
Florida water smells! do your homework! Even the biggest chain resort has smelly water! So stay away from any vacation here or buy bottled water, and bathe in the pools!!!
Geez! I am looking to book here for the first time and for the price, this place seems above reasonable, especially with wall these amenities & a Disney shuttle.
Unbelievable that someone is screaming that no one should be exposed to owning or returning to the resort, or that the people (who possibly rented a space at a resort to make a living) selling tickets to Disney should not charge a fee to lazy people who don’t want the choice to book it themselves online!!! I want it free… I want a lower price… but angry to earn it by listening to the presentation done at EVERY resort! Preposterous!
I hope I don’t run into those GenX whiners on MY visit! They are so ENTITLED!!! grrrrr!

Short Review:
— Mediocre; look somewhere else unless you can get a good deal
— Expensive extra charges for all amenities
— Good in-​suite decorations and lovely jacuzzi in master bedroom for deluxe rooms
— 15 – 30 minute drive from Orlando parks
— Shuttles are utterly useless
— Internet charges for non-​owners
— Multiple toilet breakdowns but quick repair
— Rooms not sound or light-​proof
— Tiny ants
Long review:
Mediocre is the best description I’d give this place. Not amazing, but not horrible either. The presentation when you enter the park feels very luxurious, with fountains and lights and an impressive lobby. However I was not impressed by the line for check in. We were then approached by a staff member who tried to have us listen to his sales pitch in order to get free breakfast or lunch. You’d think that a place like this would at least have a free continental breakfast — we wisely declined this offer. It’s rather frustrating that at a resort, almost everything costs extra — quite a bit extra too, so the spa isn’t available to anyone who doesn’t want to pay an extra arm and leg.
Our room was quite nice. We had a deluxe suite that could house 8 people. The decorations and furniture actually looked like the pictures which is much more than you can say about other resorts and hotels. In particular, the kitchen was quite nice with a full refrigerator, microwave and stocked utensils, plates, cups, pots and pans. There was an in suite dryer and washer, and the master bedroom was particularly nice with a clean king-​sized bed, many stocked towels, and a jacuzzi tub in the master bedroom that worked wonderfully. However we had some problems with the toilet not flushing and then the toilet leaking (…) during our vacation. Thankfully they quickly sent staff to fix the problems.
Since we were planning on visiting the parks for the vacation we looked up shuttle information. The shuttles are completely unusable — they must be booked a day in advance as they are often fully booked up and they operate only a couple times a day AFTER opening hours, or leave before closing hours for the Disney parks. Therefore we had to drive to the parks which we were not counting on. It’s about a 15 – 30 minute drive. For this type of hotel I would again expect either shuttle bus that run every 30 minutes or «shuttle on request» service.
Other unpleasant surprises included internet charges for non owners (if you have more than one device connected to the internet they charge you — again this is a service most motels provide for free) and tiny ants that appeared about halfway during the week of our stay that seemed to enjoy hiding out in my laptop. Though for the ants they may have come in from outside. Another annoyance was that it was easy to hear people talking or shouting outside at night, so if you sleep before 12:30 AM you may be frustrated. Light also comes in through the blinds even at night, so if you have to sleep in full or almost full darkness, that may be difficult as well.
In conclusion, the furniture and décor created a sense of grandeur and luxury while at the resort, but they could really do far far better in the service they give to their customers.

The resort definitely has some pros and cons… I would rent somewhere else.
Pros.
Family friendly, I do like that they have a water park and activities for kids (day care, Swan paddling, mini golf etc.)
Housekeeping was nice and came by every morning to see if we needed anything.
They have a supermarket, restaurant, arcade, coffee (serves Starbucks), ice cream shops on site.
They were very quick checking us in.
They have shuttle service to theme parks (very limits on times they can pick up and drop off though).
Cons.
Rooms were terrible.
All the outlets were really really weak. I plugged my phone into every outlet trying to find one that can actually charge my phone… Leaving my phone charged the whole night only went up like 10 percent…
Tip — the outlet located in the room closet was the strongest… Not sure if this applies for all rooms.
The TVs are extremely outdated (please replace those box TVs), not even LCDs!
They constantly call you to try to get you to go to a meeting or go on a tour so they can sell you a time share.
Lastly went to buy tickets for disneyworld at the hotel guest services and prices were higher than what disneyworld website was selling it for… If you’re a guest at the hotel shouldn’t the tickets be less.
If you are planning to go to all the theme parks at disneyworld do the tour or orientation for like an hour. I believe they give you like a 7 day pass for $ 150.
Overall I would go somewhere else… Especially if you need to charge your electronics…

When I married my husband, I also married one week every other year at Westgate Resorts. In his defense, my husband bought his time in 1997 and this is the first time he had ever stayed here for vacation. We checked in quite late — 11:30pm — after driving more than 12 hours. We were greeted by a lovely young woman from South America who used very many beautiful words to explain what I’m sure she thought was vital information. We heard «free breakfast or lunch» and wisely chose lunch so there could be more sleep. The next day we arrived at the designated spot and waited 20 minutes for someone to «take us up»…the someone was a chain-​smoking salesman from Las Vegas. Alarm bells began to ring. He showed us lunch — hot dogs, tortilla chips and chili — and met us at a table to give us an «owner update». We vaguely remembered this being mentioned the night before, but thought it would be a description of the resort’s features, amenities, possibly transportation and ticketing for the Disney parks… in short, how to make the most of our week here. Alas, no. This was high pressure sales for a painful hour of us saying no, repeatedly, and him saying «I’m just trying to do my job» over and over.
The unit itself was dated and several things weren’t working properly. The water smelled strongly of sulphur. The rooms were clean and stocked with everything we needed, and the bed was super comfy. The best thing about this resort is that we were able to bring our dog… he thought the elevator situation was a big adventure, but declined to sample the weird smelling tap water, forcing us to pay $ 3/​bottle for water at the resort grocery store.
I should mention that my husband and I were on the phone for nearly an hour alternately trying to book this room and not reach through the phone to strangle the agent who kept putting us on hold because she couldn’t answer any of our questions.
If you are trying to decide which Westgate property to book for your Orlando stay, I will say from experience that Westgate Lakes is close to Universal Studios, Whole Foods, and Disney Springs. Westgate Town Center was a 15 – 30 minute drive from nearly everything we wanted to do.
In short, decent rooms, but beware the sales pitch!

Rating — 2.5 (11÷13÷15−11÷20÷15)
My parent’s have been owners since 1992. I’m currently 30, so I’ve been coming to Westgate since I was 8 years old. We used to come about every year or every other year. In the beginning, we’d stay at Westgate Vacation Villas, which is next to the Town Center. I always liked the Villas better than the Town Center, at least the style. It was more intimate with the four units per villa than the large towers they have now. I guess they did the Town Center to get more units with less ground space.
I’d read a lot in the reviews & comments from management that «owners» get the newer units. I told my mom that when she checks in, she should ask to get one of the newer units. My parents winter in Florida & were there at check-​in before they even started to check people in, which is 4pm. The woman at the front desk told them that none were available.
THE ROOM
— We stayed in the 5400 building on the ground floor. We had 3 units that could sleep 20. We had 6 adults & a 4 year old, so we had plenty of room. Since we were in a room that wasn’t updated, it looked a lot like our 2008 visit, hell, it looked a lot like when the built in 1998.
— The unit had one flat screen tv, the rest were tube televisions, meaning that the Apple TV we brought could only be used in the main units living room.
— The Internet is free for owners. They tell you that only one device can be on the network at a time, per unit. That means we would have 3 units, 3 devices at a time. At one point, I think we had 6 iPhones, 4 iPads, & 2 laptops on with no issues. HOWEVER, don’t expect any kind of fast internet. We tried Netflix but the Internet was so slow it couldn’t stream.
— The décor of the units is your average, Floridian condo in the 90’s. It’s comfortable, would be better with an update. The love seat couch in the main living room had an issue with the bottom cushion always slipping out.
— The bed wasn’t comfortable at all. I tossed & turned every night, and the sheet wouldn’t stay on the corner of the bed, I would wake up with myself almost on the mattress. Gross. And they didn’t have a mattress pad, but what looked like a fleece blanket under the fitted sheet.
— Since we had a floor unit, we had two patios. The people next door to us were out on the patio one night till 2am talking on the patio. I could hear them one floor above and across the unit.
— The toilet tissue in the bathroom is so thin you can see through it.
AMENITIES
— Westgate has a large selection of different activities for you to do. You can play putt putt, rent bikes, or even a swan to paddle in a lake. All these things were free to us as owners, but cost money for non-​owners. They recently (summer of 2015) opened a water park they’d been promising for years. It’s a pretty large water park for a resort. It’s free (again) for owners & $ 20 a day (per person) for non-​owners. I noticed they’d roped off the lower level swimming pool with orange tape during the day.
— They’ve got a grocery store on site that sells sundries. They’ve also got wine and beer available for sale. Tip, go to the Super Target down the road & your wallet will thank you. All the stuff is priced very high, it’s a convenience thing. Same goes for the restaurant on site, it’s okay, but overpriced.
— They have a tram/​train that drives around and will take you around the resort. Nice for getting around and kids enjoy it.
STAFF/​SERVICE
— the staff/​housekeeping drive golf carts everywhere. Luckily they’re gas powered so you hear them before the speed past. Keep your eyes peeled when driving a car, because two different occasions, a golf cart nearly drove out in front of me because the staff was texting on their phones.
— I never saw the housekeeping staff. This isn’t a place they come by each day to clean up the room, and I’m okay with that. On Wednesday they bring around new towels for you to have.
FREE BREAKFAST (TIMESHARE SELL)
— You’ve probably seen somethings about a free breakfast for a 90 minute timeshare presentation. Some people say they’ll give you things, i.e. Disney tickets. This didn’t happen for us. We came up for the ‘free breakfast’. The breakfast is upstairs, above the lobby. They’ve got tons of small tables with salespeople running around and working over the guests. They hire attractive men and women to try and seal the deal.
— The breakfast is not worth the time you’ll spend in a high pressure sale. I’ve had better breakfast at a Comfort Suite. The breakfast is watery, instant eggs, cold potatoes, sausage links and dry danish/​muffins.
— We ate breakfast at a different table from my parents and their salesperson. While eating, a man next to us asked if we were here for the presentation. We explained we were for the breakfast and he told us that he was going to ask if we wanted to buy his timeshare. That he was trying to sell it but you can’t sell them for $ 2,500. He said that as soon as you buy them they’re worthless.

We stayed here for 2 weeks Dec.18, 2015-Jan.1 2016. After finding out the waterpark is NOT included in the cost of the stay I found myself sitting in a timeshare presentation to get a 1 days worth of free tickets. It is not made clear on the website that it’s an additional $ 15-​$ 20/​person cost. The timeshare was not a hard sell, which was the only plus.
Our room was in the 5900 building room 609 A&B units were plagued with dripping water from the ceiling so much so that the carpet by the bed was soaking wet, which I had to put towels down to soak up the water on a daily basis. Then I had to continually wash the set of towels on a daily basis. We told resort maintenance and they came by while we were out and «fixed» the leak. Not sure what they did, because it still leaked and had an unhealthy level of mold odor. They covered up the mold smell with room deodorizer, which was overwhelming strong.
In addition, pool #14 was constantly filled with yelling and screaming kids until 11:00pm or later. One night someone brought out a karaōke machine and was singing so loudly that it was as if they were right in our room. The rooms are not sound proof at all. If you are in a pool facing room you can hear people’s conversations at the pool even 6 floors up. Cheaply made rooms. If you don’t mind not getting any sleep, then this place might be for you.
Low income clientele, maintenance headaches, loud late evenings making it hard for young ones to sleep. It’s just not worth it. Give your money to someone else. The CEO of Westgate is preying upon low income immigrants so he can build the largest home in the country dubbed «Versailles».
We will return to the Marriott from now on, Westgate is for a different clientele.

Good: Nice Pools, convenience store on site, Good sized rooms, shuttle to parks
Bad: Worst mattresses ever. couch was semi comfortable, need to do a better job cleaning prior to arrivals
I’d consider staying again but not until some refurb of mattresses.

Stayed here the week of Thanksgiving with about 25 of my family members! Although it started off rough (they lost our reservation), we all really enjoyed our stay. Staff was friendly and helpful. On the second day we complained about the mattress and almost immediately we had a brand new mattress installed by maintenance, followed by housekeeping staff to make up the bed. Guest services then called to ensure that everything had been taken care of. I wish their transportation to the parks ran more frequently. We will definitely return!!!

OK place, BUT no need to buy. Do not buy unless you really need to pay tons up front PLUS annual Maintenance fees.
MILITARY CAN ENJOY SHADES OF GREEN, the military resort.

Nice property. Beautiful, updated rooms, but the walls are paper thin and sleeping is difficult because EVERYTHING from a sneeze to a whisper can be heard through the walls of the residents next to you. Best bet would be for the management to stagger the residents so there is some space between them. Other than that, our stay has been great and we are close to all of the parks!

Love this place!
We’ve been owners since 2009 and could not be happier! Great location to all the excitement, beautiful property that includes its own water park!

Horrible property. Staff is completely lost, a 4 – 5 hour wait for check in.
Staff walks around in circles and just hangs aroue

Why did I buy here again? Right, it was before review sites were popular. Would I buy here again? Stay here again? Not if they paid me.
Where to start… Rural Montana had faster and more reliable internet in the early 80s. Also, if they give you an approximate wait time for any given service request, add two hours. It’s at least an hour once they are «on their way.»
If you have to emergency move rooms while in your PJs, don’t expect any extra consideration given, even to help you get settled in to the new place. I suspect polite requests for expedited service because your family is can’t actually go to bed until the request is resolved, automatically get wait time added.
Why am I writing a review at 12:30am? Because I’m still waiting…

Terrible. I’d give 0 stars if I could. While I visited the property for the first time My wife and I were treated horribly by a salesperson named JOSE SANTIAGO. He insulted my wife on her birthday and told us we were poor if we wouldn’t choose to buy a timeshare from him. He was THE BIGGEST JERK. I went to the manager and told him, he asked if we wanted to write a complaint and we said yes. He then brought us a blank white piece of paper to write it on. Seemed unprofessional. We wrote our complaint and left. As we were leaving we saw JOSE SANTIAGO laughing while talking to his co-​workers, he wasn’t going to be fired, or even punished for how he treated us and he knew it.
Everyone said that’s normal there, I will never be returning, it almost ruined my wife’s birthday. The people there don’t even care, I told multiple people that worked there and they didn’t care at all, it was like what I was saying was totally normal. David Siegel (The WESTGATE owner) should reconsider his company’s morals. Hate this company. The rooms are outdated and the buildings were built 1,000 years ago. Saw a cockroach while touring.
To sum it up, the worst customer service I’ve ever had, the employees almost ruined my wife’s birthday, old rooms, cockroaches, DO NOT CHOOSE WESTGATE!!!

Thanks to the life guard Eric Ortiz, he was more helpful than any other lifeguard, he made sure there was no horseplay in the lazy river unlike the other lifeguards who ignored the kids standing on tubes, creating waves, and pushing people. Our room was pretty far from the waterpark so being there for 7 days it was difficult after a few days. We enjoyed our experience for the most part.

Not an owner just a guest. our rooms are clean, there are no coffee mugs/​cups. the small electrical appliances are kind of old. Our rooms are in the 5400 building. The fire alarm went off twice they must be doing some test. The fitness center has a lot of machines. Employees there are attentive. The water park is nice I know my two year old loved it. We rode the thomas the train ride many times, my son loved that even more. We saw some movies in the theater. Get there early too get the best seats. This place gets filled up fast. We enjoyed the complimentary continental breakfast the two days out of 7 days we stayed. And lastly i won’t be buying time share its just not for me. See you next year west gate resort.

Came here on an exchange that we got from a lot of family travel. We arrived right after New Years which is the best time to come to Orlando although sometimes the weather is hit or miss.
The resort is beautiful, clean, and well maintained with many different activities to do from mini golf, swan boats, and bike rentals to pools and hot tubs. The rentals and mini golf have a fee associated with it unless you are an owner at the resort or sit through a timeshare presentation.
We stayed in a 1 bedroom villa which was extremely nice with a living room, screened in porch, very comfortable bed, and a view of Disney in the distance. The electronics were a little dated but we weren’t there to watch TV.
The resort was nice but the reason, I am giving it 3 stars and not 4 stars is the staff. It began when we checked in and were sent to hospitality desk. The guy was extremely nice and helpful answered all of our questions until we said we were not interested in sitting through a timeshare presentation then he was as cold as ice. We also had a maintenance issue with our AC that we called a few times to get fixed and no one ever came.
All in all it was a nice stay. The food and drink prices are not outrageous compared to other resorts so that was a plus. If you stay here they will try to rope you into a timeshare presentation but will offer you some incentives to go even if you don’t buy. I like other places in the area better but would not complain if I stayed here again.

Todo perfecto a excepción del baño, con algo de moho negro en las juntas y las esquinas. También la vista que era a la obra del centro acuático nuevo

Awesome place, my cousin loved it so much she brought a timeshare.
This place is friendly it has everything, there is a grocery store, pizzeria, game center, restaurant, disney movies all day, shuttle to Disney and back… your condo is equipped with everything silverware, washer/​dryer, jetted Jacuzzi tub