Valvoline Instant Oil Change

Amazing location… Friendly staff… Brian the manager awesome guy… Word of advice: «Don’t go anywhere else»

Fast service, no waiting time if you go during the week. I was in and out within 20 minutes. I did return after going home when I realized my service light was never reset. They were unable to do it because they need a «specific tool». They asked shop next door who wanted to charge me $ 25, I said no way. I ended up googling how to reset light and sure enough it was three buttons on steering wheel which took less than 2 minutes, thank you you tube. I won’t be returning because the light being reset should be part of the oil change not an additional fee. Overall oil change was just under $ 100 for synthetic plus tip.

Okay, I now have a new favorite oil change place! I had to bring my work vehicle in for an oil change. I pass this place all the time, so I figured why not give ot a try.
I was a little bit confused when I saw that you had to wait in your car to drive it into the garage… thats because this place is drive through!
What!
You mean I don’t have to get out of my car?
What!
That’s awesome!
First off, the mechanics are super professional. The guy introduced himself and told me the names of the guys working underneath my car. Then, he had me turn my car back on and had me put my turn signals on, my brake lights, and my revese lights to see if any were out.
As the oil was being changed he actually showed me my air filter as he were taking it out and asked me if I wanted a new one. It was pretty dirty so, I had him put in a new one. After the oil was changed he showed me the dip stick to prove that it was changed and that the oil’s full.
Afterwards, they give you your paperwork and an air fresher and send you on your merry way.
I was in and out in less than fifteen minutes!
I’m definitely coming here now.

Great service. Squeezed me in last minute. I have an 84 vanagon and they did a great job.

I just went to the Kinnelon Valvoline Instant Oil Change earlier today, it was a great experience, you drive into the garage bay, and wait in your car while they work. I meticulously watched the guys work, I was pleased to see they used brand new packaged oil filter O-​rings to put the new filter in place. I was also pleasantly surprised to see that after they bolted the oil filter back in place, they finished off tightening it with a torque wrench.
I read in a google review that the oil filter price isn’t included in the oil change price, so when I went there, I expected the quoted price to be a little higher than the 73 or so dollars they advertised. I was right, the price went up to about 100, but I did require more oil than the advertised amount. The service tech put in a few promo code discounts to drop the price down because he said he was surprised at the filter price.
As far as the price goes, I did visit Progressive Car Care in Totowa yesterday, the guy there quoted me «one something» so the price at Valvoline seems reasonable.
Just a quick update, I had a second oil change, it was just as easy as the first, but this time they were able to use the tube sucker thing to get the oil out from the top. Very pleased.

UPDATE: Valvoline’s corporate office made good on this issue and offered to pay for 100% of damages, even though they are not affiliated with this local branch. Pretty impressive!
If I could rate them lower; I would.
Here is my experience at Valvoline Instant Oil Change:
On ¹²⁄₁₁ I went to the Instant Oil Change for an oil change and was told that I need a fuel system cleaner. The «Runrite fuel system clean kit» was put in to my car, and the next day my engine light went on, and sputtered on start up. I took the car to the mechanic the next week, on ¹²⁄₂₁ and the mechanic reported that there was «a foreign liquid running through the vacuum tube and electrical connector». As a result, I needed to get a new pump, the vacuum line had to be cleaned and I needed a new electrical connector. The repairs the the car totaled $ 516.00. Since the only fluid that I had put in my car in the last six month or longer was the fuel system cleaner kit, the mechanic deduced that was likely the cause of this issue. He explained if the technician were to pump the fluid too quickly in to the hose, this part would flood and be damaged. I went back to the oil change station at the beginning of January. I went back and forth with the station manager, and he said he would investigate the issue. When we brought the car in he took pictures. It took him and his crew 40 mins to even locate the part of the car that they would need to inspect for damages. He took the damaged part and sent it back to their third party part vendor to check for residues. Now, at the end of January he said that this vendor hasn’t found any fluid residue in the part, so he is only willing to refund me the $ 80 which was the cost of the fuel liquid that they put in to my car that caused the damage in the first place. To me this isn’t good enough. I brought the car in for a simple oil change, and I came out with $ 500 of damages. This is not how a business should operate in my point of view.
I am living paycheck to paycheck as it is, and this added expense is a hardship on me. I find it hard to believe there is such a complete and lack of customer service. Am I just supposed to forget about the damages to my car because they tell me the can’t do anything further for me?
I would think twice before driving your car through their door. You never know what type of bills you will end up with. Caution!