Lowes Home Improvement Warehouse of Ulster

I just left Lowe’s and felt compelled to write a review of what wonderful service we had there. The gentleman I asked in the outdoor garden dept was super helpful locating wood pellets for me even though they were probably not in his dept/​area and maybe not even out in aisles for customers because it’s off-​season. But regardless, Ian looked it up on the computer to confirm they had enough bags and then went clear across the store and got the number I wanted in a cart for me (I am visibly pregnant). Such a nice guy and such great customer service. And while we waited for him, 2 different employees saw us waiting around and made sure someone was helping us.

My first experience with Lowe’s last last spring, when I attempted to purchase two storm doors for our home. I went in three times to try to get correct information about various doors, custom sizing and delivery. Each time, I had trouble finding anyone to assist me and when I did, I got different stories from each salesperson. I gave up and went to a small, local hardware store where the manager answered all my questions in detail and delivered precisely what I wanted, free of charge. This past week, my husband and I decided to purchase a high end gas grill and several large shrubs. We had the same experience at Lowe’s as I did last spring… the nursery told us they did not coordinate deliveries with other departments. The salesperson we managed to find «thought» that delivery «might be $ 65» to deliver to our home, less than 5 miles away. He wasn’t sure and said we had to purchase something before they could estimate a delivery price. Nobody was in the grill area. My husband and I separated, trying to find a salesperson who could assist us. My husband then went to the front desk and was told someone would be there to help us in 5 minutes. After waiting a half hour, we left and went to a locally owned garden center. We had a salesperson assist us within seconds after walking through the door. He was very knowledgeable about his stock of gas grills, helped us make a decision & quoted us the same prices as Lowe’s, except delivery was free. Plus he agreed to coordinate delivery of shrubs from their nursery w/​a fully assembled grill, at no extra charge.

Went into this store last weekend to purchase smoke detectors .
The store was like a ghost town. After endlessly walking aisle to aisle I finally found an employee who directed me to where they were; gone are the days when they would take the time to walk you there
Anyway there was a front isle display of 3 models in different price ranges
I read the box of the least expensive and decided it was perfect
I get up to the register and the price rings up for twice the amount I expected. The cashier Cory who normally works customer service had someone walk over to the display area with my husband and they verified that the entire lot of smoke detectors that we selected; there had to be an inventory of at least 50 were all mislabeled! They proceeded to perform a return for the mismarked detectors and gave us the lesser quality ones. Corey thought it necessary to remind us that normally he would have to send us to customer service ! Is this guy for real?!
We left and as I got in my car I was so furious I called the store and asked to speak to one of the managers. I was told they were in a meeting with each other so I left two numbers for a return call which I never got. The person who took the message was pleasant and commented that they had many issues with Corey and that store policy was to give the item for the price marked in a situation such as ours. I let this go for five days and when I found the time I called corporate twice. They advised me that after the second call to customer service the protocol was to escalate to the stores district manager. I have yet to hear back from this person. For now I Am boycotting the Kingston Lowes and will make it my mission to call the CEO of the company if need be
I will follow up with the outcome

Although this hardware store looks too big, it’s actually one of the better hardware stores in the area. Their employees are quite skilled in their jobs, and even for questions they don’t have any expertise in, these employees can relay you to an employee who can. As for selection of products they have, the varities are almost impossible to not find something your looking for when waltzing in (whether the product be a special nut or bolt, to the common pine board, to power tools of all sorts, or any home construction project, it’s all there at your fingertips. I even like the fact they have some how-​to books in the one corner of the store, (just as you walk-​in).

It seems like a lot of the staff her speak broken english, but they’re also really friendly and helpful.