Do NOT buy from this company!!! My husband and I purchased a Hot Tub/Spa from Laguna Bay Spas(also selling as Home and Garden spas and Leisure products spas) after doing significant research. We found the product we wanted and liked, able to choose external cabinet and internal surface colors and the exact spa customized. The sales person counseled and answered all our questions. Unfortunately, there are industry standards for such a product, in that there are standard expectations one doesn’t even think to ask. For instance, how powerful are the jets? or — how smooth is the seating surface? — does it have a terrible odor of plastic one cannot get rid of? Is there even an access panel? Etc. Those are things we either didn’t ask or were told it was standard. The spa we have is anything but industry standard. Our jets have absolutely no power. The spa has no access panel. Our two speed pump has two speeds — on and off! And on runs half the tub — good luck trying to have a spa that actually has jet massage. Too bad, it is a beautiful spa, if you don’t mind the internal surface having dents and div-its. And if you don’t mind the horrible smell of plastic. And if you don’t mind that the internal pipes are so dirty that we had to drain the spa after one week(when we actually drained because the water stunk so much of plastic, then found out the filter was completely filled with mud). I guess we should have guessed when the cover arrived and was so flimsy the next wind will take it away, or that the cover lifter arrived with rust and gouged pipes in a soaked box with the instruction sheet pretty much dissolved. To our dismay, the customer service is even worse. At one point the technician was on the phone with me asking me to to turn the pump on and off and when I pushed once for on and again for second speed but the pump turned off — the technician said«I hear it working»! Next I had the sales person asking me not to file with the BBB but instead let them send a technician — and later found out they called my husband busy at work and basically stated they were sending us a new pump to put in by ourselves, and that we shouldn’t worry because they are willing to put in writing that this would not invalidate our warranty! So, don’t buy. You’ll be out thousands of dollars and stuck with a big bathtub in your back yard like we are :O(
