Hastings Books Music & Video

If I could give 0 star, I would. The customer service here is terrible. And I mean that in the worse possible way. The prices are not even that great either, you can get the items found here for a better price without the headache. As a matter of fact, I’m in the store as I type this because they are having problems with my order. Gonna lose my shit soon.

I go gaga for the vinyl records. Picked up The Eagles: Hotel California. The time when music had meaning. It’s an interesting store & great for your inner geek. Sometimes I dig into the comics and sometimes I dig up movies. There’s everything random here. Books, comics, DVDs, CDs, figurines, wallets, board games, etc… You’ll just have to walk around and see for yourself really. It’s normally a relaxing place to stroll around.

Hastings used to be my go to place ever since it opened in Killeen, and that’s quite a few years back. Over the last year, there has definitely been a notable decline in books available. Some sections barely have any books in them. Last week there were quite a few empty shelves. The selection has never been as good as B&N, and the shelves were poorly marked, but still, it was my favorite store to browse and buy from. The café is nice and cozy, but it has become sore point for several people I know. Groups have been made unwelcome and even been told to leave and not come back, if you don’t all fit on one table. The manager stated that pushing tables together is not allowed. The bathrooms are horribly dirty and not maintained well at all. The only reason I am still giving it 2 stars is the movie section and selection. I am however, not a big movie buff. So, with sadness I will move on to Barnes & Noble.

Poor customer service. Had 4 DVD’s to trade in. This store only does trades 12:00 to 2:00pm. Had to wait 2 hours for them to evaluate the items. And to top that all off they required all sorts of personal information on top of that. The lady at the counter was very rude and acted like I was a criminal. Just had extra movies and wanted another book. I will not be shopping or doing trades with them in the future.

They have a sale going on now that’s pretty good, you have to pay attention when checking out or you won’t get all the discounts, which is my fault as much as theirs, bought several books off the markdown shelves that I didn’t get the discounts for, one may have been on the wrong shelf but the other was clearly labeled… my bad for not staying on top of my frugality game… they even give you 5 dollars off if you check in. The short and sweet of this review is pay attention when checking out… buy one new mass market book and get a second for half off. We came… we saw… we shopped… we spent too much money but a lot less than some other places that sell new books.

Hastings has always been my spot in Killeen. I could be here for hours without realizing it.
They have DVDs, Blu Rays, novelty items, books, video games, coffee shop and surprisingly still have movies for rent. I could spend hours here just looking at everything. Check them out for the interesting and cool things.

Fun place to find some books, music and comics. I wish they arrange the book shleves more neat but is a no big deal anyway. They have a coffee shop inside of the shop where u can read some books or hang out. Good place.

Drove from Austin to be refused a 10 item buyback for no reason… me, a Hastings regular (Hastings from Odessa and midland) will never return and will blast this location Texas wide because nobody should receive service like this and I know these girls should work harder. while I was waiting for a front end manager to return from her lunch another short brunette manager made no effort in helping and didn’t care about my distance traveled or time wasted (where I’m from when people who live far travel to shop, you meet their needs as a business) and after waiting forever I decided to leave. Walking up I heard both the female managers (Jessica and other) gossiping about how Upset I am, all while customers wait to be helped. I ask for my bag and the other customer upset before I left, a buy back seller in her 40s who had been trying to get her buyback completed for the past 3 days… She was super upset and Jessica didn’t care about her either… Her story was worse than mine and these kids seems to think that delaying the buybacks wont come without consequences…
Very unhappy and in the matter of the hour spent standing at the buyback counter 5 customer left without issues resolved most were buyback related!!!
Odessa, midland and San Marcos Hastings have never operated this way!!! What’s up Killeen!!! Evaluate your staff and make sure the fit customer service standards!!!
you do not hold up to manger standards from west Texas or Austin, I would take your job more seriously!

Great store and staff with a great selection.
Fun tip, if you put a $ 5 hold down before a new release comes out, they guarantee the cheapest price for the movie in the whole country. I ended up paying a total of $ 15 for a Blu-​ray/​dvd/​digital copy Jurassic World. There are sooooo many great sales and promotions. Only place in town to shop for movies, books, games, music, novelty items… the options are endless!

This was the first Hastings store I had ever been to. My wife and I spent about 2 hours here going through all the different areas but we still did not see everything so we are definitely going back soon. The prices here are very reasonable on just about everything they have. The used books, movies and CDs are priced very low. The section I was stuck on was the animé/​comic/​manga area. Tons of unique figurines and accessories from Japan. Dragon ball z, sailor moon and of course the DC and Marvel comics plus much more. I enjoyed the story thoroughly until it came time to pay. Cashier never greeted or acknowledged me, never even made eye contact at all during the check out process, hands me the receipt and kept her head down during the entire process with out ever saying a word. My wife and I looked at each other expecting a reaction out of her but nothing. This isn’t something that will keep me from going back but it sure leaves a bad taste in your mouth, luckily I had purchased a batman pez dispenser so the bad taste didn’t last long. I understand poor customer service is a common thing amongst the Killeen/​Harker heights area businesses and maybe I just got a bad cashier and the rest are amazingly helpful employees but I think that problem should be addressed by management.

This place blows the competition away. Same day disc rentals of new releases is a reminder of the good old days. Huge selection of movies. CD selection isn’t as large. Would of given 5 stars if they organized their Funko Pop selections better. What a pain looking through them all. Also they tend to only have 1 – 2 cashiers opening causing long check out times. But nonetheless way better than best buy Barnes and nobles etc.

I went in today to return a computer I bought yesterday. I was told by the store manager I had a week to return it. I took it home and realized it was not what I thought it was or what I was told it was. So I brought it today, the cashier looks at the receipt and looks at the computer. she then takes it over to someone else. They stand there talking back and forth and then a call is made. The girl she went to speak with tells me I can get store credit or exchange… ummmm NO I paid cash I want my cash back. she says she can return it this one time for me. Excuse me? You’re acting like you are doing me a favor by returning something that I just got yesterday and was told that I could RETURN. not exchange or get store credit for. I will not be shopping here if that is their policy. The girl then told me that the department manager for electronics told her that they have to offer the credit or exchange first because they get in trouble for returning things. That is the dumbest thing I have ever heard. I’m done with this place.

So many sku’s to choose from, but still a bookstore that carry popular nobles, fiction, and more. There is a café, movie center, and miscellaneous items section ranging from posters to custume lamps. Furthermore, they buy, sell, trade, and rent movies and books.

As a customer, I love this place. Video games, books, movies, music, everything I care about is all in one place. The atmosphere is fun, hip, and inviting, and I love the café. The employees all seem very approachable and helpful. Every time I think I’m just going to run in and grab one thing, I end up staying for hours and spending way more money than I wanted to!
As a former employee of this location, I find a lot of the negative reviews pretty amusing. A lot of people probably don’t understand why the buyback process is the way that it is. They couldn’t possibly buy every single book/​movie/​whatever that someone wants to sell, even if it is in great condition. Think about it. They’d end up with 7 869 784 578 copies of Twilight on their shelves that would never get sold. Their system takes a lot of factors into consideration when determining if something is able to be bought back: how many have sold recently, how many are currently in stock, etc. If they can’t buy your item right now, try back in a few days/​weeks/​months. If their quantity has gone down, or if that item is suddenly more popular, they may be able to buy it later. And with regard to the amount they will give per item: again, this depends on the item. Used items at Hastings almost always sell for 50% of their new price. And the company has to be able to make a profit off of the sale, or there is no point to their buying it. If your item is only going to sell for $ 5.00, you’re probably not going to get a whole lot from it. That’s just the way it is, and not just here. Pawn shops are the same way. And I see a few people complaining because they didn’t have something they wanted or were sold out of something. Isn’t that how things are at all stores though? If I try to buy a movie at Wal-​Mart the same day or next day after it has come out, 9 times out of 10 they are sold out for a day or so as well. It’s the same with Hastings. They get orders all the time though, and usually can get those hot items restocked pretty quickly. The great thing about Hastings too, though, is that if something is not in stock, they can always special order it for you and put it on reserve. When it comes in, they call you and you come pick it up and pay for it then. I don’t think a lot of people know that they do this, and it’s something that a lot more stores should consider doing. To those complaining about the video rental credit system, saying they have to return the movie the next day to get anything, well no duh. I don’t know of any movie rental place, back when those actually were still a thing, that gave you ANY sort of credit on your rental returns. At all. You simply rented the movie and paid for it and that was it. The fact that Hastings will give you a credit back if you return the movie the next day is AWESOME, in my opinion. It’s another reason to go there, if anything, rather than a deterrent.

As a store, Hastings was alright I suppose but the ridiculous amount of stipulations on buy backs made me want run screaming. I went there last night because I wanted to sell some books that I won’t be able to take to college with me-​about 180 books-​and was offered a hefty collection of $ 5.65. Needless to say I did not sell the only 8 books they would except and happily took my books back home where they will sit until I can sell them online.

Writing this based only on the children’s section. My 2 year old loves to read! Although there is quite a lot of books to choose from, it’s not the least bit organized. Which makes it frustrating and overwhelming when you are shopping with a toddler. The books are decently priced but tend to only be about 50 cents less than regular price unless they are used. Also, it seemed as though there were more toys than actual books. Finally, the overall cleanliness and fact that it was quite obvious that parents often left their children unattended back there turned me off of this place. I’d rather go to Barnes and Noble and possibly spend a little more money there.

Love this gem for the kids and the hidden gamer in us all. My boys love the game and comic book related swag and toys. Coffee bar… check. Books, games gas movies galore… check.
My only gripe is the lack of urgency from the clerks working the counters. I’ve been in there about six times now and only one clerk was on it. The rest either hates their job or they hate people. I know the feeling sometimes!

I heard this place is haunted! I didn’t find this out til after my visit soooo I cant be sure if I seen or didn’t see any ghosts.
Not much of what I was looking for (true crime aka research) however I will most likely visit again.

This place is neat I think. I like the variety of merchandise and the coffee place is handy if thirty while there.

Experience started as a 5-​star rating… Then the service, employees and prices got in the way.
This is the way a Barnes & Noble should be! At least as far as the merchandise selection is concerned. They have cool and unique items for gift ideas for the hard to shop for people. For example, I found 2 stickers: Princess Leia in slave girl outfit and the baseball Sublime logo with LBC at the bottom. Very cool.
The people working there… maybe you should see for yourself. There seems to be only one that was competent enough to read my Unilocal!discount and it was punted from the cashier, to the swing manager, to the store manager who was on her way out.
It held up the line and they made a big deal out of the Unilocal!discount as if it were a hassle to deal with and as if I were trying to scam them. Even a bit more embarrassing with Dad standing right there rolling his eyes and sighing every time the punted to the next person.
There is hope for a 4-​star review. Drop the prices in the coffee shop (because it is not in the same league as Starbucks) and do faster service there.
5-​star review can only be achieved if they clone the store manager to work all store positions. She was fantastic and the only reason I am not roasting the store experience. It was over 2 weeks ago and I am still kinda pissed about the whole thing. So much potential, so much disappointment.